Branch Manager (Operations)

Job Description

The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch The role of Branch Manager is comparable to being the CEO of the branch, in that the position both allows and requires that you make a lot of decisions every day. If you are seeking a routine job, this is not the role for you. Overseeing a homecare organization’s branch activities demands time and attention to problem solving. Working for Guardian Angel Homecare means that you are given the authority to make decisions, but with some guidance from the Managing Director. The Company expects the Branch Manager to tackle the tough problems that will absolutely include employee issues, complaints, a high bar of expectation to document all actions responsibly, and some pressure to keep referrals coming from existing clients and community sources. Qualification - Any Degree /MSW Responsibilities · BRANCH MANAGER · The branch manager's responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues. · Review supervisory reports and take correction actions where necessary (calling upon CG, Client) · Branch managers oversee the performance of other employees who work in their branches. · Manage daily operations of branch office to meet business goals. · Supervise and guide a team of professionals to maximize revenue. · Develop safe and positive work environment for staffs. · Ensure customer satisfaction by delivering timely services. · Regular client visits. · Develop strong working relationship with potential clients for new business opportunities within the assigned area. · Analyse capital budget and expenses to find opportunities for cost-effectiveness and profitability. · Develop business plans for optimal use of resources and time. · Assist in interviewing, recruiting, and training staffs. · Develop marketing plans to achieve sales target and increase brand visibility within the assigned area. · Should keep updated about the competition, market trends, new services, competitors pricing and identify potential opportunities. · Organize regular meetings with management to discuss about business updates, issues and opportunities. · Train staffs on daily responsibilities, brand promotion and customer service activities. · Evaluate employee performance and develop individual development plans. · Evaluate existing business procedures and recommend improvements. · Address customer issues and queries in accurate and timely manner. · Ensure there are no revenue leakages within the branch. · Quality assurance in all aspects of our business. · Check and validate Invoices/Estimates for clients and also stipend requests for Caregivers. · Handle Client escalations · Check and validate Caregiver Schedules and ensure Caregiver utilization · Manage Training of candidates at the training centre · Above all, the Branch Manager should be a person with focus on quality-of-service delivery. Job Types: Full-time, Permanent Pay: ₹33,000.00 - ₹37,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Managerial: 3 years (Required) Language: Malayalam (Required) English (Required) Work Location: In person