Branch Manager

Job Responsibilities

• Lead and manage branch banking operations ensuring customer service excellence, operational efficiency, and cost control.
• Drive branch business growth through retail banking products, cross-selling, and customer acquisition strategies.
• Recruit, train, and mentor branch staff to achieve sales and service targets.
• Ensure compliance with RBI guidelines, banking regulations, and internal audit requirements.
• Monitor customer feedback and implement strategies for retention and satisfaction.
• Build strong relationships with high-value customers and local market stakeholders.
• Analyze branch performance metrics and initiate corrective actions for underperformance.
• Prepare and present periodic reports to senior management on branch profitability and growth.

• Oversee branch banking operations to deliver seamless customer experience and process adherence,
• Achieve sales, revenue, and profitability targets through strategic planning and team leadership.
• Foster a customer-centric culture and ensure high levels of satisfaction.
• Implement operational risk controls and compliance measures.
• Guide team members to meet business objectives and maintain service quality.
• Utilize market insights and performance analytics to refine branch strategies.
• Promote ethical practices and collaborative work environment aligned with corporate values.

Skills Required

• Strong leadership and team management skills.
• In-depth knowledge of retail banking products, branch banking operations, and regulatory compliance.
• Excellent communication, interpersonal, and relationship management abilities.
• Analytical mindset with proficiency in financial data interpretation.
• Customer-focused approach with problem-solving capabilities.
• High ethical standards and attention to compliance.
• Proficiency in MS Office and banking software applications.

Experience & Qualification

• Graduation (any discipline) required; MBA or Post-graduation preferred.
• 6-10 years of experience in banking or financial services
• Minimum 3-5 years in branch operations and sales leadership roles.
• Proven track record in driving branch profitability and managing large teams.
• Exposure to retail banking, cross-selling, and customer relationship management.
• Familiarity with RBI guidelines, audit processes, and operational risk management.
• Strong understanding of local market dynamics and business development strategies.