Branch Manager in NPS Channel in Life Insurance Companies

Role & responsibilities

Business Development & Sales

• Drive NPS (National Pension System) product sales through the branch and associated teams.
  
• Develop and execute strategies to achieve monthly, quarterly, and annual sales targets.
  
• Identify and develop new Nodal Officers, POPs, or government tie-ups to expand business outreach.
  

Team Management

• Lead and manage a team of NPS Sales Officers/Relationship Managers.
  
• Set clear targets, provide training, and ensure performance monitoring.
  
• Motivate the team to deliver consistent business volumes.
  

Branch Operations & Compliance

• Oversee smooth day-to-day functioning of the branch related to NPS channel activities.
  
• Ensure adherence to regulatory guidelines set by PFRDA and internal company policies.
  
• Maintain accurate documentation and audit-readiness of all NPS-related transactions.
  

Stakeholder Management

• Liaise with government departments, nodal officers, and senior officials to facilitate onboarding and servicing.
  
• Build and maintain strong relationships with local government offices and existing customers.
  

Customer Service & Retention

• Ensure high levels of customer satisfaction in the NPS journey from onboarding to servicing.
  
• Resolve escalations and support NPS subscribers with documentation, fund transfers, etc.
  

Reporting & Analysis

• Maintain and submit daily, weekly, and monthly sales & activity MIS to regional or zonal managers.
  
• Analyze branch and team performance, identifying gaps and taking corrective measures.
  

Market Intelligence

• Stay updated on changes in NPS policies, government notifications, and competitor offerings.
  
• Provide timely feedback to the product and strategy team for improvement.
  

Key Competencies Required:

• Strong knowledge of NPS product and PFRDA regulations
  
• Government sales/channel experience
  
• Team handling and performance management
  
• Local market knowledge
  
• Excellent communication and networking skills

Preferred candidate profile

Insurance Industry -NPS Channel Experienced