Branch Manager

Job

We are seeking a dynamic and target-driven Branch Manager - Immigration with prior experience in visa processing and counselling. The ideal candidate will play a key role in guiding prospective clients through the immigration process while driving conversions through effective sales strategies. Experience of handling a team of 5 10 employees. This is a customer-facing role requiring strong interpersonal skills, in-depth knowledge of immigration procedures, and a consultative approach to sales.

Key

• Client Counselling: Provide accurate information and guidance to clients regarding visa options, eligibility, and application processes (European Countries e.g., Lithuania, Bulgaria, Malta, Albania). Provide expert advice on immigration processes, visa requirements, and global mobility solutions to clients
• Sales Conversion: Drive sales through high-quality consultations, follow-ups, and closing techniques. Collaborate with internal teams to resolve client issues and improve overall service delivery
• Lead Management: Handle inbound leads and enquiries, convert prospects into clients through structured consultations.
• Visa Process Support: Assist clients with document collection, application preparation, and submission. Oversee end-to-end immigration processes including counselling, documentation, application filing, and follow-ups for European countries.
• CRM Management: Utilize CRM software to manage lead generation, conversion rates, and target achievement goals
• Market Knowledge: Stay updated on changes in immigration laws, policies, and country- specific regulations.
• Target Achievement: Meet monthly and quarterly sales targets and KPIs.
• Collaboration: Work closely with processing and documentation teams to ensure timely and successful client outcomes.
• Manage client relationships through effective communication, ensuring high levels of satisfaction and retention
• Team Handling: Manage, guide, and monitor a team of 5–10 visa counsellors and immigration executives. Train, mentor, and evaluate team members to improve productivity and conversion ratios. Coordinate with sales, recruitment, and operations teams for smooth case processing. Stay updated on changes in European immigration rules and procedures.

Key

• Bachelor's degree or higher in any field.
• 6-8 years of experience in immigration, visa counselling, or overseas education sales.
• Proven track record of achieving sales targets.
• Strong understanding of immigration laws and procedures for European Countries (e.g., Lithuania, Bulgaria, Malta, Albania, Serbia, Latvia, Germany etc).
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport quickly.
• Proficiency in CRM tools and MS Office Suite.
• Ability to work under pressure and handle multiple cases simultaneously.

Required Skills & Competencies:

• Strong knowledge of European immigration processes and visa categories.
• Proven team handling and leadership skills.
• Excellent communication, counselling, and client-handling abilities.
• High attention to detail and strong documentation skills.
• Ability to manage multiple cases and deadlines efficiently.
• Target-driven with strong problem-solving skills.

  Role & responsibilities

Preferred candidate profile