Branch Manager

Responsible for

• Revenue targets of the unit
• Productivity of the unit
• Recruit, coach and develop ADM and Agent Advisors
• Adherence to Customer service standards

• Meet unit targets

• Achieve revenue targets
• Ensure implementation of GOLD system
• Supervise the activity plan of Sales
• Managers & Agents to ensure that these are fulfilled as per the desired standards
• Ensure that all Sales Managers and Agents under supervision perform as per the company s rules and regulations

Track productivity measures as for the unit

• AFYP
• Case rate
• Annual mode business
• Persistency
• Paid cases per agent
• YTD appointments
• SM appointments
• Pro active agent retention
• Annual FYC standards

• Execute plans for growth of the agency

• Identify, interview and select new ADMs from natural market and by networking
• Ensure adherence to laid down sales and service standards for ADMs
• Conduct weekly performance review and planning (PRP) for ADMs
• Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis
• Build leadership pipeline of future ADMs & APs from the unit.

• HO co-ordination
• Sales promotion activities
• Assist in overall running of the S.O

• CGPA
• AFYP
• Case Rate
• Recruitment
• Retention
• Persistency
• GOLD Audit Rating
• Active Retention
• Number of promotions

• Graduate preferably with an MBA

• Graduate preferably with an MBA
• If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people.
• A graduate should have a minimum of 7-8 years of experience in the above domain.
• Should have local market exposure and experience in process driven, quality sales organizationsGraduate preferably with an MBA