Branch Manager

Job responsibilities:

• Source proposals for the assigned products.
• Appraise the loan proposal highlighting the viability of business.
• Carry the entire operation and execution from loan approval to legal to disbursement.
• Monitor the client relations and payment schedule.
• Understand the client need & design communication for them.
• Design Products suitable to market and clients requirement in coordination and supervision of Head MSME.
• Study competitor and do product benchmarking.
• Maintain and manage the cordial relationship with stakeholders through client servicing.
• Prepare and provide timely information for the purpose of MIS reporting to the higher management
• Target setting for individual sales officers as well as the branch and monitoring achievement rate.
• Plan for & implement cross-sell programs for MSME finance products to existing customers
• Business plan preparation for the branch with regular performance tracking.

Collection:

• Ensure timely collections by contacting customers on a regular basis
• Monitor repayment process & delinquency trends at Branch
• Ensure the collections target for the branch are met on an on-going basis Team management.
• Implement training programs for the branch staff as required by the company
• Manage the branch team in an effective manner resulting in employee satisfaction
• Track the performance of team members and evaluate the same on a periodic basis and mentor the team by providing constructive feedback
• Ensure that the branch team members adhere to the values of the company and are punctual and disciplined
• Ensure that the team works as a cohesive unit and deliver superior customer experience.
• Address any concerns that the staff may have with respect to work environment and ensure

and healthy working environment for the team

Skills and Knowledge:

• Sound product knowledge
• Good networking skills
• Good Team spirit & Leadership skills
• Problem solving
• Time Management