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1.0 - 5.0 years

7 - 11 Lacs

Bengaluru

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About The Role JOB DESCRIPTION Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job Requirements: Qualification - Graduate / MBA Skills & Experience Customer relationship management skills - Sales and service orientation

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2.0 - 6.0 years

3 - 5 Lacs

Ahmedabad

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About The Role Job Role "¢ Lead a team of relationship officers / Relationship Managers "¢ Ensuring the sales of CASA, TPP and other asset products through Relationship Officers/RM"™s "¢ Driving customer coverage and Ensuring customer engagement & Retention "¢ Drive productivity through team assigned Job Requirements "¢ Postgraduate preferably MBA "¢ Thorough understanding of banking "¢ Blend of Sales and Service "¢ AMFI & IRDA certified "¢ High energy and drive "¢ Customer First attitude "¢ Ability to handle a team "¢ Persuasive with excellent interpersonal skills

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1.0 - 4.0 years

3 - 6 Lacs

Patna

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About The Role To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.

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2.0 - 6.0 years

2 - 4 Lacs

Pune

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About The Role JOB ROLE "¢ Participate in the Lobby Experience Model, serving as assigned person to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels, carries a tab to help the customer navigate MB and NB as customer is waiting. "¢ Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying "Thank you for banking with Kotak, is there anything else I can do for you today (customer name)?" Maintain a professional manner to build customer confidence and trust. "¢ Take ownership of error resolution including resolving situations escalated by br. staff, as well as routine customer problems and referring more complex issues to supervisor or platform. Follow-up with issues as required to ensure timely and accurate resolution. "¢ Possess and maintain thorough knowledge of procedures; build and maintain productive partnership with Regional Operations to ensure branch achievement of pertinent SQ goals. "¢ Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings and leading portions as necessary. "¢ Lobby manager to be equipped with a TAB to give Digital Demo to the customer. "¢ Designated retention specialist JOB REQUIREMENT: "¢ Should have atleast 4-6 yrs of branch banking experience "¢ Strong verbal communication and interpersonal skills. "¢ Ability to interact with all levels of management. "¢ Proven work leadership and coaching skills. "¢ Proven ability to effectively handle difficult customer conversations. "¢ Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints. "¢ Proficiency with Digi & tab as well as e-mail. "¢ Ability to stand for long periods of time. "¢ Ability to interact with customers in an open face-to-face work environment.

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2.0 - 6.0 years

2 - 4 Lacs

Chennai

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About The Role JOB ROLE "¢ Participate in the Lobby Experience Model, serving as assigned person to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels, carries a tab to help the customer navigate MB and NB as customer is waiting. "¢ Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying "Thank you for banking with Kotak, is there anything else I can do for you today (customer name)?" Maintain a professional manner to build customer confidence and trust. "¢ Take ownership of error resolution including resolving situations escalated by br. staff, as well as routine customer problems and referring more complex issues to supervisor or platform. Follow-up with issues as required to ensure timely and accurate resolution. "¢ Possess and maintain thorough knowledge of procedures; build and maintain productive partnership with Regional Operations to ensure branch achievement of pertinent SQ goals. "¢ Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings and leading portions as necessary. "¢ Lobby manager to be equipped with a TAB to give Digital Demo to the customer. "¢ Designated retention specialist JOB REQUIREMENT: "¢ Should have atleast 4-6 yrs of branch banking experience "¢ Strong verbal communication and interpersonal skills. "¢ Ability to interact with all levels of management. "¢ Proven work leadership and coaching skills. "¢ Proven ability to effectively handle difficult customer conversations. "¢ Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints. "¢ Proficiency with Digi & tab as well as e-mail. "¢ Ability to stand for long periods of time. "¢ Ability to interact with customers in an open face-to-face work environment.

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2.0 - 6.0 years

2 - 4 Lacs

Mumbai

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About The Role JOB ROLE "¢ Participate in the Lobby Experience Model, serving as assigned person to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels, carries a tab to help the customer navigate MB and NB as customer is waiting. "¢ Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying "Thank you for banking with Kotak, is there anything else I can do for you today (customer name)?" Maintain a professional manner to build customer confidence and trust. "¢ Take ownership of error resolution including resolving situations escalated by br. staff, as well as routine customer problems and referring more complex issues to supervisor or platform. Follow-up with issues as required to ensure timely and accurate resolution. "¢ Possess and maintain thorough knowledge of procedures; build and maintain productive partnership with Regional Operations to ensure branch achievement of pertinent SQ goals. "¢ Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings and leading portions as necessary. "¢ Lobby manager to be equipped with a TAB to give Digital Demo to the customer. "¢ Designated retention specialist JOB REQUIREMENT: "¢ Should have atleast 4-6 yrs of branch banking experience "¢ Strong verbal communication and interpersonal skills. "¢ Ability to interact with all levels of management. "¢ Proven work leadership and coaching skills. "¢ Proven ability to effectively handle difficult customer conversations. "¢ Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints. "¢ Proficiency with Digi & tab as well as e-mail. "¢ Ability to stand for long periods of time. "¢ Ability to interact with customers in an open face-to-face work environment.

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2.0 - 7.0 years

3 - 4 Lacs

Bengaluru

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About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.

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2.0 - 7.0 years

3 - 4 Lacs

Coimbatore

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About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.

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2.0 - 7.0 years

3 - 4 Lacs

Panchkula

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About The Role Job Name Branch Manager Grade: M5 (AVP) JOB ROLE : Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross-selling targets progressively. Fee Income Branch Administration. Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch JOB REQUIREMENT: Overall 4-6yrs of banking experience; out of which 3-4yrs in Retail Liabilities. Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIIB Good Leadership skills Having more than 1-2year work experience In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

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2.0 - 7.0 years

3 - 4 Lacs

Vapi

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About The Role Branch Manager Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance pro Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance products "¢ Fee Income "¢ Branch Administration "¢ Regulatory Compliance "¢ Manage productivity and overall morale of branch team members "¢ Overall responsible for break-even and P&L of branch Job Requirements: "¢ Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities "¢ Must have had Sales experience and exposure, preferably of Liabilities products "¢ Qualifications- MBA / CA/ CAIB "¢ Good Leadership skills (though more tactical than strategic) "¢ ThinkerDoer 40:60 "¢ In-depth understanding of financial instruments, markets and macro micro economic processes "¢ Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" "¢ Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

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2.0 - 7.0 years

3 - 4 Lacs

Erode

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About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.

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2.0 - 7.0 years

3 - 4 Lacs

Rohtak

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About The Role Job Name Branch Manager Grade: M5 (AVP) JOB ROLE : Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross-selling targets progressively. Fee Income Branch Administration. Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch JOB REQUIREMENT: Overall 4-6yrs of banking experience; out of which 3-4yrs in Retail Liabilities. Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIIB Good Leadership skills Having more than 1-2year work experience In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

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2.0 - 7.0 years

3 - 4 Lacs

Amravati

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About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.

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2.0 - 7.0 years

3 - 4 Lacs

Gorakhpur

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About The Role Job Name Branch Manager Grade: M5 (AVP) JOB ROLE : Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross-selling targets progressively. Fee Income Branch Administration. Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch JOB REQUIREMENT: Overall 4-6yrs of banking experience; out of which 3-4yrs in Retail Liabilities. Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIIB Good Leadership skills Having more than 1-2year work experience In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

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2.0 - 7.0 years

3 - 4 Lacs

Surat

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About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.

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2.0 - 7.0 years

3 - 4 Lacs

Pune

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About The Role Job Name Branch Manager Grade: M5 (AVP) JOB ROLE : Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross-selling targets progressively. Fee Income Branch Administration. Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch JOB REQUIREMENT: Overall 4-6yrs of banking experience; out of which 3-4yrs in Retail Liabilities. Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIIB Good Leadership skills Having more than 1-2year work experience In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

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2.0 - 7.0 years

3 - 4 Lacs

Gohana

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About The Role Job Name Branch Manager Grade: M5 (AVP) JOB ROLE : Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross-selling targets progressively. Fee Income Branch Administration. Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch JOB REQUIREMENT: Overall 4-6yrs of banking experience; out of which 3-4yrs in Retail Liabilities. Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIIB Good Leadership skills Having more than 1-2year work experience In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

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2.0 - 7.0 years

3 - 4 Lacs

Mumbai

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About The Role Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance products "¢ Fee Income "¢ Branch Administration "¢ Regulatory Compliance "¢ Manage productivity and overall morale of branch team members "¢ Overall responsible for break-even and P&L of branch Job Requirements "¢ Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities "¢ Must have had Sales experience and exposure, preferably of Liabilities products "¢ Qualifications- MBA / CA/ CAIB "¢ Good Leadership skills (though more tactical than strategic) "¢ ThinkerDoer 40:60 "¢ In-depth understanding of financial instruments, markets and macro micro economic processes "¢ Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" "¢ Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

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2.0 - 7.0 years

3 - 4 Lacs

Jalandhar

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About The Role Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance products "¢ Fee Income "¢ Branch Administration "¢ Regulatory Compliance "¢ Manage productivity and overall morale of branch team members "¢ Overall responsible for break-even and P&L of branch Job Requirements "¢ Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities "¢ Must have had Sales experience and exposure, preferably of Liabilities products "¢ Qualifications- MBA / CA/ CAIB "¢ Good Leadership skills (though more tactical than strategic) "¢ ThinkerDoer 40:60 "¢ In-depth understanding of financial instruments, markets and macro micro economic processes "¢ Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" "¢ Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

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3.0 - 7.0 years

3 - 5 Lacs

Bikaner

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About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

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3.0 - 7.0 years

3 - 5 Lacs

Chittaurgarh

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About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

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3.0 - 7.0 years

3 - 5 Lacs

Chennai

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About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

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2.0 - 5.0 years

4 - 6 Lacs

Mumbai

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About The Role Job Role: To lead a team of relationship managers. Manage, develop and enhance deepening of the relationship with Channels (Branch, DSA, Builder) Responsible for achieving team targets and sales volume. Ensuring Teams Productivity along with Location Productivity Responsible for Location NPS Managing HNI Clients and responsible for deepening of the relationship with them Responsible for cross sell of CASA and TPP. Job Requirements: Should have good interpersonal skills. Ability to manage, motivate and lead team. Should possess relationship building skills. Job Specifications: Should have minimum work experience of 8-10 years. Expertise in banking products specially Assets.

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2.0 - 7.0 years

3 - 7 Lacs

Mumbai

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About The Role Responsible for the achievement of TFX targets assigned to the branches/channels Takes care of about 6 12 branches and mostly aligned with ABM of branch banking, OR, a particular business segment (like Privy, Wealth, WCG, CorpSal etc) Identifies the TFX & FES opportunities in the assigned catchment / segment Regularly interacts with the branches / channels and presents the analysis of stock, market intelligence Identifies the training needs and puts the capability building plan in place Gathers the gather market information / competition trends to facilitate product developments / improvements by H O Product team Monitors the services standards/TAT and fixes the gaps, if any, by taking up with H.O Responsible for the quality of the accounts and compliance issues Ensures all customer queries/complaints, if any, are responded within the defined TAT Ensures that the branches / channels are adhered to all processes & guidelines Responsible for the channel / team"™s productivity Personality Traits & Required Skills: Should have the business acumen to spot the opportunities and make a business case to penetrate the market by preparing catchment specific strategy Ability to engage with various channels across Consumer Bank and leave a positive impact in every interaction Must be an effective communicator. Need to have good articulation skills Should possess good analytical & presentation skills Qualification: B.E/B.Tech & MBA the most preferred CA second preference MBA is a must for the candidates, other than CA OR B.E/B.Tech Experience, Age & Grade 2 - 8 years of relevant experience, i.e., Trade & Forex

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1.0 - 5.0 years

2 - 4 Lacs

Valsad

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About The Role Elite Relationship Manager KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years

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