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5.0 - 10.0 years
5 - 8 Lacs
Mumbai
Work from Office
We are looking for Branch Manager Jobs in Retail Industry Customer engagement / personal visits at pre- defined frequency Specialized resource to pro-actively resolve Relationship Value Enhancement Should have Exp in Retail Store Call 7397778272
Posted 1 week ago
2.0 - 5.0 years
3 - 4 Lacs
Tiruvuru, Bantumilli, Avanigadda
Work from Office
The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch. Responsibilities Maintain financial responsibility for all expenses, wages, and asset management Identify operational deficiencies and implement plans for improvement Create and maintain a weekly report on operations and sales at the branch Hire and train all employees of the branch Handful of experience in managing and Handling the Team in the Financial industry. Ability to deal in Sales & Loans verticals parallelly. Ability to take the Brand into the Market. Participating in the Field Activities daily to monitor the quality of Sales Pitch of the staff. Should be able to interact and Handle the customers. Ability to provide service timely to the customer Qualifications Bachelor's degree or equivalent in Business 2+ years' of management or supervisory experience Experience hiring and training individuals Industry Banking Employment Type Full-time Role: Branch Manager Industry: Type Banking Department: BFSI, Investments & Trading Employment: Type Role Category: Banking Operations Education UG : Any Graduate Key Skills LeadershipRural FinanceBranch OperationsBranch Management Transaction ProcessingLending OperationsTrade FinanceBanking Sales RDNBFCGold LoansFixed DepositsGold LoanClient RelationshipTEAM WORK Role & responsibilities Preferred candidate profile
Posted 1 week ago
7.0 - 11.0 years
0 - 2 Lacs
Kolkata, Tamluk
Work from Office
Designation: Branch Manager: Job Description: Managing overall performance of the Centre w.r.t. Admissions, Academic Operations, Infrastructure, Logistics, Accounts. Ensuring financial targets are met in time. Ensuring effective implementation of quality management system Batch Scheduling and mergers. Complaint handling and redressal. Maintaining and monitoring of internal / external stakeholders Regular monitoring and analysis of front office activities Desired Candidate Profile Male Candidates around 30-40 years of age with an experience in the similar industry / services with sharp acumen to run the centre independently. Candidate with prior experience in handling Academic Operations would be preferred. Candidates should be open to working on weekends, shall be entitled for week off in the weekdays. Excellent communication skills in English and Bengali are mandatory. Candidate must be open for multi tasking. CTC: 8 to 12 Lakhs p.a. Experience: Minimum 8 years Location: Kolkata , Tamluk Interested candidate kindly send your resume - fr.hr.wb4@aesl.in
Posted 1 week ago
4.0 - 9.0 years
15 - 20 Lacs
Navi Mumbai, Kalyan, Mumbai (All Areas)
Work from Office
Banking Experience as Branch Head is mandatory. Maintains the Profit and Loss statement and Balance Sheet for the branch Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank Sustained revenue generation for the branch through cross sell of TPP, RA and BB products Liabilities mobilization through CASA portfolio growth in the Branch Catchment Ensures Efficient complaint management within specified TATs Ensures Upkeep of the Branch and ATM and raises issues if required Liaises with respective teams for effective and efficient Fraud Management within the cluster Ensures branch compliance with Banks policies and processes Ensures timely submission of MIS reports Ensures safety and security of Bank and customer's assets Ensures Audit related deliverables both internal and external are met as per the prescribed norms Ensures Role clarity to employees in the branch and manage attrition Tracks and monitors daily productivity and book movement of the branch Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required
Posted 1 week ago
4.0 - 9.0 years
14 - 17 Lacs
Bengaluru
Work from Office
Banking Experience as Branch Head is mandatory. Maintains the Profit and Loss statement and Balance Sheet for the branch Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank Sustained revenue generation for the branch through cross sell of TPP, RA and BB products Liabilities mobilization through CASA portfolio growth in the Branch Catchment Ensures Efficient complaint management within specified TATs Ensures Upkeep of the Branch and ATM and raises issues if required Liaises with respective teams for effective and efficient Fraud Management within the cluster Ensures branch compliance with Banks policies and processes Ensures timely submission of MIS reports Ensures safety and security of Bank and customer's assets Ensures Audit related deliverables both internal and external are met as per the prescribed norms Ensures Role clarity to employees in the branch and manage attrition Tracks and monitors daily productivity and book movement of the branch Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required Note: NBFC/ Non banking - will not be considered, sp please do not share cvs.
Posted 1 week ago
8.0 - 13.0 years
4 - 6 Lacs
Jalandhar
Work from Office
Key Responsibilities: Manage HR-related tasks such as attendance, hiring coordination, staff evaluations, and team motivation. Coordinate with the Finance department on budgets, expense tracking, and reporting.
Posted 1 week ago
15.0 - 22.0 years
15 - 22 Lacs
Noida, New Delhi, Delhi / NCR
Work from Office
Activity Sheet: Branch Manager Business Group: Retail and Consumer Banking Group Objective: Execute and monitor overall administration and efficient daily operations of a full service branch office; including operations, lending, product sales, customer service, security and safety in accordance with the Bank's objectives. Principal Accountabilities Sales & Business Development: 1. Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products) 2. Prepare and monitor Sales plan for the branch 3. Build a healthy asset and liability book. 4. Increase market share in the catchment area (3 to 5 kms radius) Major Activities Sales & Business Development: 1. Sales Planning : • Prepare and track product wise - liabilities, assets & fee AOP for the full financial year. • Commerce and catchment mapping • Prepare and review monthly activity calendar of outbound activities of BSM / JO • Roll out MOP for outbound and inbound sales on 1st of every month followed by weekly and monthly reviews. • Review all employees in branch quarterly. • Review productivity of BSMs / BOMs/ JOs on a weekly basis. 2. Review and handhold BOMs & BSMs on a daily basis and Sales Officers (JOs) on a weekly basis. 3. Conduct Daily Morning Huddles to discuss daily plan and agenda for employees. 4. Ensure proper on-boarding of all new customers acquired. 5. Sale of 3 products per customer within 90 days of account opening. 6. Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, locker occupancy, Sales and thus daily business generation 7. Maintain quality of customer acquisition through sourcing mix and on-boarding process. 8. Monitoring DSRs on a regular basis. 9. Lead management proper assignment and closure of leads. 10. Tapping markets or customer segments within the catchment of the branch, which are hitherto untapped, to increase the GL Base of the branch. Principal Accountabilities – Customer Service : 1. Manage Key Branch Relationships 2. Ensure Wait Time within permissible limits as per segmental service approach 3. Achievement of branch Customer Service Scores target 4. Nil Critical Requests at branch 5. Nil Escalations at branch and complaint handling Major Activities – Customer Service: Activity Sheet: Branch Manager 1. Make 10 customer visits every week (Top 20% of profitable customers of branch) to maintain and enhance the relationships. 2. Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections. 3. Conduct customer engagement program - every month. 4. Lobby Management to be done daily during peak hours. 5. Prepare staff roister, leave calendar and maker-checker seating arrangement 6. Inculcating first contact resolution and adherence to customer service mantras by employees at branch 7. Resolve customer queries through internal escalation matrix for enhanced service experience for customers 8. Implement usage of Product Database among employees for instant resolution of customer’s queries Principal Accountabilities – Compliance & Risk Management : 1. Ensure operations, risk control and process adherence at branches 2. Branch Audit scores 3. Fraud prevention 4. Ops risk monitoring 5. RBI audits, inspections and incognito visits Major Activities – Compliance & Risk Management 1. Ensuring operations and Risk control at branches in line with internal and regulatory guidelines as per Operations Manual and e-circulars issued from time to time 2. Checking, authorizing and verification of various reports • Irregularity report – Daily • Exception report – Daily • TOD reports – Daily • Pending IBRs to be responded – Daily • Second level verification of Mitra Committee Report- Daily • Format F (Expenditure) – Monthly • CAT 14 & CAT 15- TOD & Cheque Purchase- Fortnightly • Submission of Comp 1 – Monthly • Charge Taking Certificate - as and when required 3. Updation, maintenance and periodic checking of important registers • Fake notes register • Branch book • Complaints register/ book • Visitor book 4. Maintenance of keys of • Customer complaint box • One set of premises keys • Fake note box • Lockers Activity Sheet: Branch Manager 5. Physical verification of various security items • Surprise physical verification of cash, foreign currency, keys, gold coins, jewel loan packets and welcome kits – Monthly • Physical verification of original and duplicate keys – Quarterly • Physical verification of locker master keys and vacant locker keys – Quarterly 6. Checks to be done in respect of asset servicing • Non DRO branches- unreconciled open items as per data received from COPS-Repayment team • Ensuring that at least one authorized signatory available in the branch for signing NOC 7. Account sourcing – authorizing the KYC documents by checking the genuineness of the customers at the time of account opening 8. Monitoring outstanding long pending entries in office accounts 9. Checking all outstanding EDD cases (money laundering) 10. Clearing his/ her tray for all pending approvals 11. Closure of Key Audit Findings from IAD audits and observations of RRM visits 12. Quarterly compliance to audit requirements 13. Proper handling and reporting of RBI, and other regulatory audits at branches 14. Creating awareness among employees on fraud prevention, password protection and branch security Principal Accountabilities – Branch Profitability : 1. Growth in NII ( Net Interest Income) for branch 2. Growth in Asset business through branches 3. Increase Fee Income 4. Ensure Opex optimization 5. Manage cost of cash holding at branch Major Activities – Branch Profitability : 1. Enhance for CASA and Time Deposits through service led Sales at branches 2. Monitor daily inflow and outflow reports, GL reports and Day Book reports 3. Incremental growth in, home loans and auto loans sourcing at applicable locations 4. Activate specialized desks depending upon the catchment to generate fee income 5. Ensure optimal cash holdings at branch so as to reduce idle cash lying at branch 6. Increase in third party product penetration to enhance fee income opportunity Principal Accountabilities – Brand Administration : 1. Adhere to standardized Brand guidelines - inside the branch and outside the branch 2. Branch upkeep and maintenance – spic & span 3. Availability of necessary infrastructure in branch Activity Sheet: Branch Manager Major Activities – Brand Administration : 1. Monitor external appearance of the branch – fascia, directional signage, entrance, parking area 2. Review in Branch Look & Feel – lobby area, merchandising calendar for posters, seating arrangement etc on a daily basis 3. Proper ATM upkeep, notice board and posters 4. Ensure proper functioning of all branch equipments – PC, Printers, Xerox Machines, scanners, AC, DQM, CDM etc 5. All employees to be dressed well. 6. Ensure adherence guidelines at all workstations, storage area and common area Principal Accountabilities – Capability Building & Manpower Management : 1. Team Building 2. Training and Development 3. Manpower Planning Major Activities – Capability Building & Manpower Management : 1. Mentor / ensure mentoring of new joinees for first three months. 2. Job rotation for all employees once in six months 3. Briefing all employees on their role and expectations from them 4. Give structured feedback to employees on a regular basis 5. Conducting Saturday Workshops and in house training programs 6. Certification of employees on AMFI, IRDA and mandated E-Test and E-Learning by all employees in branch Other Responsibilities 1. Implement centrally-originated projects on customer service, automation, processes and compliance in the branch 2. Monitor specialized desks at branches 3. Follow up on legal cases pertaining to branch 4. Business continuity planning for the branch 5. Contribute to employee morale and plug employee turnover Performance Indicator Measure 1. Retail P&L Net interest Income Percentage achievement against target Fee Income Percentage achievement against target. We may need to include cross sell somewhere 2. GL Size of branches Current Accounts • Number of accounts • Incremental growth in balance • Average balance of account (Quality of account) Savings Accounts • Number of accounts • Incremental growth in balance • Average balance of account (Quality of account) what about salary accounts. Term Deposits • Retail penetration of deposits sourced • Incremental growth in deposits 3. Asset Targets (Specific to region being handled) Home Loans • % disbursement achievement against target. Please include loans against collateral Auto Loans • % disbursement achievement against target Personal Loans • % disbursement achievement against target 4. Overall Branch Health Customer Service Branch customer service scores Compliance IAD Audit Scores and fraud prevention
Posted 1 week ago
1.0 - 6.0 years
1 - 4 Lacs
Thrissur
Work from Office
About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency
Posted 1 week ago
7.0 - 12.0 years
2 - 4 Lacs
Hyderabad
Work from Office
About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management skill essential. "¢ Experience in working in a tele-sales or relationship management in BFSI preferred. "¢ Certified in AMFI/IRDA. "¢ Good listening skills and strong communication abilities. "¢ Team Player. Job Role: VRM Officer "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This skill will also do sales with assigned customer based mapped to them. "¢ Measure of outcomes NPS, Service Level, Service Quality and Sales. "¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. "¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. "¢ Complete the logs specified by the process (End-of-day target). "¢ Adherence to Information Security norms & quality process norms. "¢ To be aware of and comply with any updates about the process. "¢ Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: "¢ Should be a least graduate. "¢ No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. "¢ Should not have employment gap for more than a month. "¢ Should have at least completed a year in current org. "¢ Better soft skills conversational skills and English versant scores 7+. "¢ Flexible to work on rotational week offs.
Posted 1 week ago
2.0 - 5.0 years
4 - 6 Lacs
Ahmedabad
Work from Office
About The Role Job Role: To lead a team of relationship managers. Manage, develop and enhance deepening of the relationship with Channels (Branch, DSA, Builder) Responsible for achieving team targets and sales volume. Ensuring Teams Productivity along with Location Productivity Responsible for Location NPS Managing HNI Clients and responsible for deepening of the relationship with them Responsible for cross sell of CASA and TPP. Job Requirements Should have good interpersonal skills. Ability to manage, motivate and lead team. Should possess relationship building skills. Job Specifications Should have minimum work experience of 8-10 years. Expertise in banking products specially Assets.
Posted 1 week ago
1.0 - 6.0 years
1 - 4 Lacs
Thanjavur
Work from Office
About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency
Posted 1 week ago
2.0 - 6.0 years
3 - 5 Lacs
Ghaziabad
Work from Office
About The Role Job Role "¢ Lead a team of relationship officers / Relationship Managers "¢ Ensuring the sales of CASA, TPP and other asset products through Relationship Officers/RM"™s "¢ Driving customer coverage and Ensuring customer engagement & Retention "¢ Drive productivity through team assigned Job Requirements "¢ Postgraduate preferably MBA "¢ Thorough understanding of banking "¢ Blend of Sales and Service "¢ AMFI & IRDA certified "¢ High energy and drive "¢ Customer First attitude "¢ Ability to handle a team "¢ Persuasive with excellent interpersonal skills
Posted 1 week ago
7.0 - 12.0 years
2 - 4 Lacs
Thane
Work from Office
About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management skill essential. "¢ Experience in working in a tele-sales or relationship management in BFSI preferred. "¢ Certified in AMFI/IRDA. "¢ Good listening skills and strong communication abilities. "¢ Team Player. Job Role: VRM Officer "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This skill will also do sales with assigned customer based mapped to them. "¢ Measure of outcomes NPS, Service Level, Service Quality and Sales. "¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. "¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. "¢ Complete the logs specified by the process (End-of-day target). "¢ Adherence to Information Security norms & quality process norms. "¢ To be aware of and comply with any updates about the process. "¢ Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: "¢ Should be a least graduate. "¢ No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. "¢ Should not have employment gap for more than a month. "¢ Should have at least completed a year in current org. "¢ Better soft skills conversational skills and English versant scores 7+. "¢ Flexible to work on rotational week offs.
Posted 1 week ago
1.0 - 5.0 years
7 - 11 Lacs
Bengaluru
Work from Office
About The Role JOB DESCRIPTION Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job Requirements: Qualification - Graduate / MBA Skills & Experience Customer relationship management skills - Sales and service orientation
Posted 1 week ago
2.0 - 6.0 years
3 - 5 Lacs
Ahmedabad
Work from Office
About The Role Job Role "¢ Lead a team of relationship officers / Relationship Managers "¢ Ensuring the sales of CASA, TPP and other asset products through Relationship Officers/RM"™s "¢ Driving customer coverage and Ensuring customer engagement & Retention "¢ Drive productivity through team assigned Job Requirements "¢ Postgraduate preferably MBA "¢ Thorough understanding of banking "¢ Blend of Sales and Service "¢ AMFI & IRDA certified "¢ High energy and drive "¢ Customer First attitude "¢ Ability to handle a team "¢ Persuasive with excellent interpersonal skills
Posted 1 week ago
1.0 - 4.0 years
3 - 6 Lacs
Patna
Work from Office
About The Role To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.
Posted 1 week ago
2.0 - 6.0 years
2 - 4 Lacs
Pune
Work from Office
About The Role JOB ROLE "¢ Participate in the Lobby Experience Model, serving as assigned person to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels, carries a tab to help the customer navigate MB and NB as customer is waiting. "¢ Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying "Thank you for banking with Kotak, is there anything else I can do for you today (customer name)?" Maintain a professional manner to build customer confidence and trust. "¢ Take ownership of error resolution including resolving situations escalated by br. staff, as well as routine customer problems and referring more complex issues to supervisor or platform. Follow-up with issues as required to ensure timely and accurate resolution. "¢ Possess and maintain thorough knowledge of procedures; build and maintain productive partnership with Regional Operations to ensure branch achievement of pertinent SQ goals. "¢ Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings and leading portions as necessary. "¢ Lobby manager to be equipped with a TAB to give Digital Demo to the customer. "¢ Designated retention specialist JOB REQUIREMENT: "¢ Should have atleast 4-6 yrs of branch banking experience "¢ Strong verbal communication and interpersonal skills. "¢ Ability to interact with all levels of management. "¢ Proven work leadership and coaching skills. "¢ Proven ability to effectively handle difficult customer conversations. "¢ Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints. "¢ Proficiency with Digi & tab as well as e-mail. "¢ Ability to stand for long periods of time. "¢ Ability to interact with customers in an open face-to-face work environment.
Posted 1 week ago
2.0 - 6.0 years
2 - 4 Lacs
Chennai
Work from Office
About The Role JOB ROLE "¢ Participate in the Lobby Experience Model, serving as assigned person to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels, carries a tab to help the customer navigate MB and NB as customer is waiting. "¢ Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying "Thank you for banking with Kotak, is there anything else I can do for you today (customer name)?" Maintain a professional manner to build customer confidence and trust. "¢ Take ownership of error resolution including resolving situations escalated by br. staff, as well as routine customer problems and referring more complex issues to supervisor or platform. Follow-up with issues as required to ensure timely and accurate resolution. "¢ Possess and maintain thorough knowledge of procedures; build and maintain productive partnership with Regional Operations to ensure branch achievement of pertinent SQ goals. "¢ Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings and leading portions as necessary. "¢ Lobby manager to be equipped with a TAB to give Digital Demo to the customer. "¢ Designated retention specialist JOB REQUIREMENT: "¢ Should have atleast 4-6 yrs of branch banking experience "¢ Strong verbal communication and interpersonal skills. "¢ Ability to interact with all levels of management. "¢ Proven work leadership and coaching skills. "¢ Proven ability to effectively handle difficult customer conversations. "¢ Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints. "¢ Proficiency with Digi & tab as well as e-mail. "¢ Ability to stand for long periods of time. "¢ Ability to interact with customers in an open face-to-face work environment.
Posted 1 week ago
2.0 - 6.0 years
2 - 4 Lacs
Mumbai
Work from Office
About The Role JOB ROLE "¢ Participate in the Lobby Experience Model, serving as assigned person to welcome the customer, direct them as appropriate based on their identified needs and encourage utilization of self-service channels, carries a tab to help the customer navigate MB and NB as customer is waiting. "¢ Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying "Thank you for banking with Kotak, is there anything else I can do for you today (customer name)?" Maintain a professional manner to build customer confidence and trust. "¢ Take ownership of error resolution including resolving situations escalated by br. staff, as well as routine customer problems and referring more complex issues to supervisor or platform. Follow-up with issues as required to ensure timely and accurate resolution. "¢ Possess and maintain thorough knowledge of procedures; build and maintain productive partnership with Regional Operations to ensure branch achievement of pertinent SQ goals. "¢ Demonstrate teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings and leading portions as necessary. "¢ Lobby manager to be equipped with a TAB to give Digital Demo to the customer. "¢ Designated retention specialist JOB REQUIREMENT: "¢ Should have atleast 4-6 yrs of branch banking experience "¢ Strong verbal communication and interpersonal skills. "¢ Ability to interact with all levels of management. "¢ Proven work leadership and coaching skills. "¢ Proven ability to effectively handle difficult customer conversations. "¢ Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints. "¢ Proficiency with Digi & tab as well as e-mail. "¢ Ability to stand for long periods of time. "¢ Ability to interact with customers in an open face-to-face work environment.
Posted 1 week ago
2.0 - 7.0 years
3 - 4 Lacs
Bengaluru
Work from Office
About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.
Posted 1 week ago
2.0 - 7.0 years
3 - 4 Lacs
Coimbatore
Work from Office
About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.
Posted 1 week ago
2.0 - 7.0 years
3 - 4 Lacs
Panchkula
Work from Office
About The Role Job Name Branch Manager Grade: M5 (AVP) JOB ROLE : Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross-selling targets progressively. Fee Income Branch Administration. Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch JOB REQUIREMENT: Overall 4-6yrs of banking experience; out of which 3-4yrs in Retail Liabilities. Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIIB Good Leadership skills Having more than 1-2year work experience In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.
Posted 1 week ago
2.0 - 7.0 years
3 - 4 Lacs
Vapi
Work from Office
About The Role Branch Manager Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance pro Job Role: "¢ Enhancement of Deposit pool from Customers "¢ Establishing standards and delivery of service "¢ Sale of non-deposit products. Cross selling targets progressively "¢ Sale of MF and Insurance products "¢ Fee Income "¢ Branch Administration "¢ Regulatory Compliance "¢ Manage productivity and overall morale of branch team members "¢ Overall responsible for break-even and P&L of branch Job Requirements: "¢ Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities "¢ Must have had Sales experience and exposure, preferably of Liabilities products "¢ Qualifications- MBA / CA/ CAIB "¢ Good Leadership skills (though more tactical than strategic) "¢ ThinkerDoer 40:60 "¢ In-depth understanding of financial instruments, markets and macro micro economic processes "¢ Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" "¢ Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.
Posted 1 week ago
2.0 - 7.0 years
3 - 4 Lacs
Erode
Work from Office
About The Role Branch Manager Department Retail Liabilities Branch Banking Location Position Grade Job Role: Achieving Business Objectives for the Branch in terms of Value, Productivity, & Volume Metrics. Revenue Generation through Sales of CASA, Assets, TPP of MF / LI / GT etc. through varied Bank Channels. Mentor Sales & Operations"™ Teams. Responsible for YoY Deliverables & Growth of Fee & Non-Fee Income based Products. Enhancements of Standards of Service Delivery / Customer Service. Manage Complete Branch Administration & Regulatory Compliance. Enhance Overall Product Sales by ways of Basket Growth. Ensuring Quality Parameters across Service Span and Other Deliverables. Manage Overall Productivity & Moral of Branch Personnel. Graduation is Mandatory, Preferred PG / MBA. Relevant Experience of in Team Handling, thorough Understanding of Banking . Proven Branch Management Experience, as a Bank Manager or Similar Role. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Familiarity with Banking Industry Rules & Regulations. Result Driven, Customer Focused and Ability to meet Allotted Targets. Knowledge of Modern Management Techniques & Best Practices in Business Administration preferred.
Posted 1 week ago
2.0 - 7.0 years
3 - 4 Lacs
Rohtak
Work from Office
About The Role Job Name Branch Manager Grade: M5 (AVP) JOB ROLE : Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross-selling targets progressively. Fee Income Branch Administration. Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch JOB REQUIREMENT: Overall 4-6yrs of banking experience; out of which 3-4yrs in Retail Liabilities. Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIIB Good Leadership skills Having more than 1-2year work experience In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer "DELIGHT" Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.
Posted 1 week ago
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