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BPO/Chat process

0 - 4 years

0 - 4 Lacs

gurgaon haryana india

Posted:6 hours ago| Platform: Foundit logo

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Skills Required

communication skills typing skills problem-solving live chat customer satisfaction resolve customer concerns bpo operations

Work Mode

On-site

Job Type

Full Time

Job Description

BPO Chat Process role

Roles and Responsibilities

  • Engage with customers via live chat to address inquiries, provide information, and resolve issues effectively.
  • Maintain a high level of professionalism and customer satisfaction throughout all interactions.
  • Accurately document customer interactions, details, and resolutions in the system.
  • Adhere to established chat protocols, company guidelines, and quality standards.
  • Collaborate with team members and escalate complex issues to appropriate departments when necessary.
  • Continuously learn and stay updated on product knowledge, service offerings, and process changes.
  • Manage multiple chat conversations simultaneously while ensuring timely and accurate responses.

Skills Required

  • Exceptional written communication skills with strong grammar, punctuation, and spelling.
  • Proficiency in typing with speed and accuracy.
  • Strong problem-solving and analytical abilities to understand and resolve customer concerns.
  • Customer-centric approach with a patient, empathetic, and professional demeanor.
  • Ability to multitask and navigate various systems efficiently.
  • Familiarity with CRM software and chat support platforms.
  • Adaptability to a fast-paced and dynamic BPO environment.
  • Ability to work independently as well as collaboratively within a team.

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