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BPO Voice Process Professionals

BPO Voice Process Professionals

Larn Learning Solutions

0 - 3 years

|

1 - 3 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

voice process outbound basic malayalam usage customer satisfaction database bpo voice customer service technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Representative Customer Service position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding clients product or services.
Rotational Shift, Rotational Week off (6 Days Working)

Key Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

.

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