BPO Manager

BPO Manager
Location: Mohali, Punjab
Job Type: Full-time

About the Role:
We are looking for an experienced BPO Manager to lead and oversee our customer support operations. If you excel at managing multi-channel support teams and driving high performance, this is your chance to make a significant impact.

Key Responsibilities:

• Lead and manage daily operations across chat, call, and email support channels
• Develop and coach a high-performing team to meet and exceed customer service targets
• Monitor KPIs and implement process improvements to optimize efficiency
• Utilize CRM tools to enhance customer engagement and support tracking
• Handle escalated issues with strong problem-solving abilities
• Manage shift schedules including rotational night shifts to ensure seamless service coverage

Requirements:

• Proven experience (4+ years) in a BPO management or customer support leadership role
• Exceptional verbal and written communication skills
• Strong knowledge of handling chat, call, and email support processes
• Comfortable working in rotational night shifts
• Familiarity with CRM platforms is preferred
• Excellent multitasking and problem-solving skills in a fast-paced environment

Work Schedule:

• Monday to Friday
• Rotational night shifts

If you’re a strategic leader passionate about delivering excellent customer experiences and leading teams to success, apply today through Indeed or share your CV to tanurajput@sourcemash.com

Job Type: Full-time

Work Location: In person