11894 Bpo Jobs - Page 20

Salary 36,000 in hand International voice process Good Spoken english 1+ year of experience 1 side cab + 2k Travel 5 days working Gurgaon Call or Whatsapp Irtiza @ 97960 00904

For Team Leader: Minimum 3 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. For Assistant Manager: Minimum 6 Years Of Experience with Minimum 2 Years Of Experience As An Assistant Manager in Inbound Customer Service (Voice Process) is Mandatory, where managed & Coached Team Leaders, Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English And have handled Clients.

Job Summary: We are seeking a skilled and detail-oriented Payroll & HR Operations Executive to manage comprehensive payroll processes and HR operations in a high-paced BPO environment . The role requires hands-on experience in payroll management , tax computation , statutory compliance , and HR lifecycle management , especially for teams working in rotational shifts and night schedules . Please share your resume at 9748011777 (Malhar Ghoshal) Key Responsibilities: Payroll Management: Manage end-to-end payroll processing including shifts , overtime , variable pay , and monthly salary disbursements . Ensure accurate tax calculations including TDS, exemptions, and year-end projections . Ensure statutory compliance with PF, ESI, PT, TDS, Gratuity , and the Shops & Establishments Act . Coordinate with finance and compliance teams for payroll audits, reconciliations, and tax matters. Maintain accurate payroll data through HRMS software and biometric attendance integrations . Validate payroll inputs like attendance , leaves , shift differentials , and incentives . HR Operations: Handle complete HRIS operations and the employee lifecycle : onboarding, confirmation, transfers, and exits. Ensure timely issuance of appointment letters , LOIs , confirmation letters , and F&F settlements . Develop and enforce SOPs , HR processes , and policies aligned with BPO operational needs. Maintain audit-ready employee records and up-to-date documentation. Compliance & Statutory Reporting: Stay current with labor law updates and ensure organizational adherence to compliance norms. Prepare and submit statutory filings ; handle labor audits and inspections . Ensure compliance with internal HR and data protection policies , especially in client-sensitive areas (e.g., BFSI) . Employee Support & Grievance Handling: Act as the point of contact for employee queries related to payroll , taxes , benefits , and attendance . Work closely with shift managers and department heads to address team-specific HR requirements. Resolve payroll and HR-related issues promptly to ensure high employee satisfaction. Reporting & HR Analytics: Generate and analyze reports including payroll summaries , headcount , attrition trends , and compliance dashboards . Support management with insights from HR analytics on trends in absenteeism , overtime , and turnover . Key Skills & Competencies: Strong hands-on experience with HRMS/payroll tools and biometric systems . In-depth knowledge of Indian labor laws and statutory compliance processes . Strong knowledge in tax calculation : TDS , income tax slabs , investment declaration reviews , tax-saving exemptions , and year-end reconciliation . Excellent understanding of BPO operations , especially night shifts , rotational schedules , and variable incentive structures . Strong analytical , problem-solving , and organizational skills . High attention to detail and ability to manage confidential payroll data securely. Excellent communication skills and a collaborative mindset for cross-functional coordination. Educational Qualification: Graduate/Postgraduate in HR , Business Administration , or Commerce . Additional certifications in Payroll Management , Labor Laws , or HR Analytics will be an advantage. Preferred Candidate Profile: 3+ years of experience in HR payroll operations , preferably in a BPO/ITES environment . Demonstrated ability to handle payroll for large-scale teams (500+ employees) . Familiarity with shift-based operations , compliance-heavy client projects , and fast-paced HR processes . Please share your resume at 9748011777 (Malhar Ghoshal)

Job description: Looking BPO Industry The HRBP (Human Resources Business Partner) role is a strategic position within the HR department that acts as a bridge between HR and business units. Instead of just focusing on administrative tasks, an HRBP works closely with leadership and managers to align HR strategies with business goals. Heres a breakdown of what an HRBP typically does: 1. Strategic Partnering: Works with business leaders to understand their goals and challenges, and provides HR strategies to support them. 2. Talent Management: Helps with workforce planning, recruitment strategies, succession planning, and performance management. 3. Employee Relations: Advises on employee issues, helps resolve conflicts, and ensures a positive work environment. 4. Change Management: Supports organizational changes, including restructuring, cultural shifts, or new initiatives. 5. Data-Driven Decisions: Uses HR metrics and analytics to guide business decisions related to people. 6. Compliance & Policy Guidance: Ensures business units follow labor laws and internal HR policies. If interested, please share resumes to my mail id vennela.adepu@intouchcx.com

Greetings From Scorelabs Inc ! Answers inquiries by clarifying desired information; researching, locating, and providing information Determines requirements by working with customers Basic Telephone Etiquettes and basic computer skills Required Candidate profile Fresher/ 1 -2 year experience (Customer service in banking or any field) Ability to Speak English & Hindi to suit business need Under Graduates/Graduates Call Hr Meghana - 9573394839

Greetings From Scorelabs Inc ! Inbound and Outbound Voice Process Resolving Customer Queries. Day Shift only and should be flexible to work in rotational week off Required Candidate profile Any Graduates Must be fluent in English, Tamil and Hindi Should be passionate about Customer interaction and Service. Should have basic computer Knowledge Hr Darshana - 91212 80921

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support/Service Desk CTC - Up to 4 LPA Fixed (28k In Hand) + Allowances and Incentives 24*7Shifts WFO 5 Days Working 2 Days Rotational Off Contact -HR Jyoti [9784183889]

What you will be doing here? Be the User Champion: Take ownership of user challenges, solve their issues with empathy and precision. Ensure a seamless experience that keeps our users focused on what matters most: their learning journey. Analyse and Innovate: Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction. Track, report, and proactively address recurring pain points with data-backed insights. Collaborate and Communicate: Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions. Keep users informed with clear, concise, and friendly communication, becoming their trusted guide. Stay Ahead of the Curve: Master the Marrow platform and its evolving features, offering users up-to-date and accurate support. Track, report, and proactively address recurring pain points with data-backed insights. Who are we looking for? A recent graduate who thrives on problem-solving and has a passion for user experience. Exceptional communication skills both written and verbal. You don't just answer questions, you tell a story that makes sense. A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better. Someone whos energized by the idea of helping others and making a difference, one query at a time.

Job description Join Indias Largest BPO Recruitment Company! We are hiring for multiple top companies across various exciting roles: Positions Available: International Voice Process Domestic Voice Process International Semi Voice Process Social Media Escalation For More Details Please Call HR Kaunain Firdose On 7975182692 Job Locations & Processes: 1. Manyata Tech Park : International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 2. Whitefield: International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 3.Maratha Halli: International Voice Process & Social Media Processn - 5 LPA 4.Electronic City: International Voice Process & International Non-Voice Process - 5 lPA 5.Bellandur: International Voice Process - 4 LPA 6. Bhartiya City: International Voice Process - 4 LPA Candidate Requirements: Freshers and candidates with at least 6 months of experience in International Voice Process, International Sales, or Client Servicing are welcome. Must be flexible to work in rotational shifts. Excellent communication skills are a must. For More Details Please Call HR Kaunain Firdose On 7975182692 Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Greetings from Jobshop, International Voice Support Work Location: Karle Hub 4, Bangalore Contact: HR Zaiba 9036246000 Whats the Role? We are hiring for a top-tier international voice support role. If youre an experienced BPO professional with strong communication skills, this is your chance to join one of the fastest-growing international teams in India. Who Can Apply? Education: Graduate / Undergraduate Experience: Minimum 1 year in international BPO voice support Compensation Details: Designation: CL11 CTC: Up to 5.6 LPA Take-Home: 38,000/month Monthly Incentives: Up to 2,500 (performance-based) Skills Required: Excellent spoken English Clear neutral accent (strictly no MTI) Ability to handle customer queries with confidence Shift & Transport: Night shift role (rotational) One-way night cab provided Free night transport for female employees (7 PM 7 AM) Male employees pay 75 per ride Additional Notes: EPFO (UAN) number must be submitted before the offer Must be fully vaccinated Comfortable working night shifts in office 66 Vacancies Limited slots! Immediate joiners are highly preferred. To Apply, Call or WhatsApp HR Zaiba 9036246000

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Customer Support (Email) * Min 1 year of experience in email in BFSI Industry Or * Min 2 years in BPO Industry * Graduate Salary - 23K TO 27K Immediate joining BGV - Education and experience documents are mandatory HR yojita

3 to 3.2LPA with variable 15 % of annual CTC 9 hrs (including 1 hour break) 6 days working rotational shift & 1 rotational off Excellent communication Skills. – ( ENGLISH AND HINDI: MANDATORY) Preferable experience in Voice Process Required Candidate profile PUC / Graduation Any Customer Support exp - (6 Months - 2 Yrs) Freshers are also eligible Rotational week off Handling Escalations Experience from Insurance industry is added advantage

WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.. - Customer service background. - Able to work in 24/7 environment. Qualification: Graduates and Undergraduates available (Full time Degree students not eligible only distance course students) Other Requirements: - Strong Interpersonal, Communication and Listening Skills. - Must possess Excellent Verbal Communication. Experience: Fresher Eligible Salary - 35k ctc Shift :Rotational shift Work Days: 5.5 days working with Rotational week offs. To get your interview scheduled, Call or Whatsapp: *Pragya 9893981658 or you can share your resume in whatsapp on the above numbers with Subject International Chat Process for ITES. (Exceptionally good comm skills required) *No registration fee* Regards, Pragya KVC CONSULTANTS LTD

Fresher and Exp both can apply 5 Days working Rotational Shifts and offs Immediate Joined only Fluent Malayalam or Marathi needed Salary : 3.5lpa Fresher/ upto 5.5lpa Experience Cab Facilities Contact: HR Vanshita : 9910807579 Required Candidate profile Must be fluent in either Malayalam or Marathi have Knowledge of Customer Support Graduation is Mandatory Perks and benefits Cab Facilities Work Culture Career Stability

Hellooo from Sutherland!!!! Currently we are hiring for International AR caller Only for Freshers Roles and Responsibilities : Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills : Candidate should be excellent in verbal communication skills Should have good verbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts Rounds of Interviews:- *HR/Screening Round *Assessment Round *Ops/SD Round of Interview For more details Walkin tomorrow (11:00AM-02:00PM) Address : 7th Floor, Sutherland, Divyasree building, Manikonda Hyderabad, Telangana 500089 Note : Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com Regards, Sutherland Global Services

Resolving customer queries over chat or voice Salary upto 4LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can whatsapp on HR ANNU SAINI - 6397902913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary up to 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR SNEHA- 7982985747 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR MUSKAN- 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Must be graduate Minimum 6 months of experience in banking sales is mandatory. Life Insurance sales experience is preferred. Open for Field work for Client meetings. Bike is mandatory Candidates Can Call @HR JYOTI- 9266056478 & WhatsApp CV

Company is Big Name of Dubai, UAE and they are leader in providing Chauffeur on demand in Dubai Company having 5 Day work Policy Job Time - 10am to 10pm (any 9 Hour Work, as decided by company) For Query, Call 8000044060 Required Candidate profile Candidate with 1 Yr+ exp in Recruitment or any Telecalling can apply, you need to recruit Chauffeur for company in Dubai, Candidate need to have good English communication. Call at 8000044060

Excellent communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Problem-solving skills . Fresher Can also Apply Apply at neeta@nextvisionbs.com or call / whats at +91 80773 08341

SUMMARY We are seeking International Voice Process Representatives for an HR Support role . This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment. Location: Bangalore Work Mode: Work From Office Shift Timing: Night Shift (Pick & Drop Facility Provided) Employment Type: 3rd party Payroll Potential for absorption into client payroll based on performance and business needs Key Requirements Qualification: Graduate or Undergraduate Experience: Minimum 6 months in a customer support or voice-based process Skills: Excellent English communication (verbal) Strong interpersonal skills and customer orientation Additional Details 5-day rotational work week Structured training and support Contractual role with the possibility of extension or permanent absorption Work with a globally respected brand Requirements Excellent verbal and written communication skills in English Strong customer handling and interpersonal skills Willingness to work in rotational and night shifts Immediate joiners preferred (or with a maximum of 15 days' notice ) Shift: Night Shift Experience Required 6 months to 5 years of experience in: Customer Support / Technical Support International Voice Process (US, UK, Australian) BPO / KPO / Inbound / Outbound Processes Benefits CTC: Up to 40,000 per month (based on last drawn salary and experience) Laptop and other assets will be provided by the company. P.F + E.S.I + 5000/- performance bonus monthly. The company will give a two-way cab facility.

Responsibilities: * Meet daily/weekly targets * Maintain customer database accuracy * Cold calling potential clients * Schedule appointments over phone * Follow up with leads via email & text