29944 Bpo Jobs - Page 18

Roles and Responsibility Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods. Document quality issues and performance measures for management review. Provide feedback and formal education to individuals on the phone. Develop and implement effective quality control processes. Collaborate with team members to achieve high-quality standards. Analyze data to identify trends and areas for improvement. Job Requirements Minimum 1 year of experience in quality analysis or a related field. Strong knowledge of quality control principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment an...

Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and support. Analyze and resolve complex customer issues via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments. Provide technical and non-technical customer support in a walk-in service center. Job Requirements Comprehensive knowledge of CRM/IT Enabled Services/BPO operations. Strong leadership skills with the ability to manage a team of Individual Contributor co-workers. Excellent comm...

Roles and Responsibility Oversee all operational support aspects of the contact center. Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems. Implement and manage contact center quality issues and support systems. Monitor training programs across the contact center. Develop and implement relevant solutions based on best practices. Lead a team of junior co-workers and set day-to-day operational objectives. Job Requirements Minimum 1 year of experience in real-time analysis or a related field. Strong knowledge of CRM/IT enabled services/BPO industry trends and technologies. Excellent communication and leadership skills. Ability to work indep...

SUMMARY Hiring: Technical Support Associate International (US) Process Work from Office Location: [Kolkata] Mode: Work from Office (WFO) Shift: 24 7 Rotational (including night shifts) Joining: Immediate or within 15 days About the Role We are hiring smart and energetic Technical Support Associates to join our US-based process. If you have good communication skills, basic technical understanding, and are ready to work in a dynamic environment this opportunity is for you! Key Responsibilities: Handle technical support queries from international customers Provide prompt resolutions via calls and emails Maintain high-quality customer experience and professionalism in every interaction Requireme...

n this Role you will be Responsible For : . The coder reads the documentation to understand the patient's diagnoses assigned . Transforming of healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes . Creating uniform vocabulary for describing the causes of injury, illness & death is the role of medical coders . Medical coding allows for Uniform documentation between medical facilities . The main task of a medical coders is to review clinical statements and assign standard Codes Requirements of the role include: . 3+ Year of experience in any Healthcare BPO _ EM Multispecialty / CPC CERTIFIED . Highlights documentation deficiency / Play SME...

As Process Analyst - Recruitment, you collaborate with partners to deliver comprehensive recruitment support. You will closely engage with the client, IBM's operations management, and staff. Your primary responsibilities include: Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success. Your responsibilities include defining, developing, planning, and executing sourcing strategies to establish a qualified talent pool. Assess candidate suitability and implement innovative sourcing methods for lead generation. Collaborate with the business head to establish Global Delivery...

International voice process 5 days working night rotational shift free cab facility Salary up to 37,000 CTC Male candidate 4k TA allowance extra Location - GURUGRAM need immediate joiner only Min 6month experience needed Suzain-9799805912

International voice process 5 days working night rotational shift free cab facility Salary up to 37,000 CTC Male candidate 4k TA allowance extra Location - GURUGRAM need immediate joiner only Min 6month experience needed Suzain-9799805912

Hiring for AHMEDABAD LOCATION Both fresher/experienced preferred Candidate must have Excellent Communication in English Should be ready to work in International Shifts (If required) Graduate Candidates preferred Salary Offered:-20k-35k+incentives

We’re Hiring! International Voice/Chat Process Executives Location: Mohali Process: Chat/Voice Process Qualification: Graduation Salary: Up to 32k ctc Shift: Rotational Shift Working Days: 5 days a week Required Candidate profile Contact: 9056095267 Email: riyadeep@skywaysolution.in HR Riya Perks and benefits Cab Facility Performance Based Incentives

Huge Openings!!!! in International Voice Process- US healthcare (For Freshers) Freshers with other field experience with good communication skills can apply(from 2022 passed out onwards only) Designation : Trainee Client Service Executive (Night shift-Voice process). Job Location : Tidel Park in Taramani or Premises in Perungudi (Next to Perungudi EB office), Chennai(Location depends on project assigned) Job Roles : Work in teams that process medical billing transactions and strive to achieve team goal In some cases To make calls to US health insurance Payors. To make calls to patients on behalf of Provider's office Absorb all business rules provided by the customer and process transactions ...

Customer Support Voice & Semi voice Process English + any 1 regional language required Good communication required Immediate joining Easy Selection Day Shift Age limit - 19 to 30 More info pls call Sastika HR - 7826016280 & Janani HR - 6382190298 Perks and benefits Incentives & PF

Position: AR Caller Work: 50% Backend + 50% Calling Qualification: 12th + 6 months exp. (Graduate preferred) Salary: 19,000 – 22,000 + 5-7k Incentive Incentives: Up to 6,000/month Benefits: Free Cab + Meals Provided Required Candidate profile Apply: divyanshi@skywaysolution.in HR Contact: 7696705951 (Divyanshi) Perks and benefits Cab Meal PF

Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain technical documentation and knowledge base articles. Analyze and report on customer feedback and trends to improve service quality. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. ...

Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Provide technical and non-technical customer support via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments related to specific customer orders. Analyze and resolve customer issues in a call center environment. Supervise less experienced professionals and provide professional expertise. Ensure operational excellence and adherence to set principles. Job Requirements Comprehensive knowledge of CRM/IT Enabled Services/BPO industry practices and processes. Strong leadership and team management skills with the ability to motivate and inspi...

Roles and Responsibility Manage and oversee daily operations to ensure high-quality service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify growth opportunities. Build and maintain strong relationships with clients and stakeholders. Monitor and report on key performance indicators to optimize results. Job Requirements Proven experience in client servicing, focusing on customer relationship management. Strong understanding of IT enabled services and BPO operations. Excellent communication, interpersonal, and problem-solving ...

Dear Candidate, Greetings from People Staffing Solutions. Location - Gurgaon Education - Undergraduate / Graduate / Dropout can apply. Fresher & Experienced both can apply 5 Days working rotational shifts & week-offs Fresher Salary 33K in hand + 2K Experienced Salary 27K - 34.4K in hand + 2K (As per company & Process) Cab - Both sides free To get your interview schedule, pls connect with below HR Spocs. HR Neha - 9266544856 HR Kanishka - 9311042903 HR Adnan - 9871268822 HR Antra - 7703891018

Experience and Freshers both are welcome Marathi & Hindi Communication Skill Qualification: Graduate Prefered / Minimum 12th Pass Required Candidate profile Job Location- Viman Nagar Pune- 411014 -Qualification: Min HSC How To Apply..? To schedule your interview Call or WhatsApp HR Aditya- 8308125422

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify process improvements and recommend changes. Develop and maintain reports to track quality metrics and performance. Participate in training sessions to enhance skills and knowledge. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team. Ability to adapt to changing s...

Roles and Responsibility Analyzes contact center trends, including call volume, patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to meet business unit objectives. Recommends operational improvements based on analysis results. Develops knowledge base from professional/university degree and practical professional experience. Leads a team of more junior co-workers and sets day-to-day operational objectives. Continuously improves day-to-day activities/processes. Job Requirements Minimum 1 year of experience in scheduling, forecasting, or analysis. Strong analytical and problem-solving skills with attention ...

Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and support. Analyze and resolve complex customer issues via phone, online chat, or text. Collaborate with production and distribution departments to ensure seamless customer service. Develop and implement process improvements to enhance day-to-day activities. Job Requirements Comprehensive knowledge of CRM/IT enabled services/BPO industry practices and principles. Proven track record of delivering exceptional customer service and support. S...

Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to boost performance and customer satisfaction. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to inform operational decisions and drive growth. Lead and mentor a team of professionals to achieve their full potential. Foster a culture of excellence, respect, and accountability within the team. Job Requirements Proven experience in operations management or a related field. Strong leadership and communication skills are essential. Ability to analyze complex data and make informed decisions. Excellent pro...

Roles and Responsibility Supervise and coordinate daily operations activities to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Manage and train a team of customer support representatives to achieve high levels of customer satisfaction. Monitor and analyze key performance indicators to identify areas for improvement. Collaborate with other departments to resolve issues and improve overall business performance. Ensure compliance with company policies and procedures. Job Requirements Proven experience in operations management, preferably in a customer service or BPO environment. Strong leadership and communication skills are...

Roles and Responsibility Analyze business intelligence data to inform business and product decisions. Blend historical data from industry reports, public information, field reports, or purchased sources into analyses. Identify and analyze industry and geographic trends, competitor market strategies, and current/potential customer trends. Collaborate with other areas of the business to model the outcome of implementing potential business strategies. Develop and implement relevant solutions based on best practices. Lead a team of junior co-workers and set day-to-day operational objectives. Job Requirements Minimum 1 year of experience in business intelligence data analysis. Strong knowledge of...

Roles and Responsibility Analyze business intelligence data to inform business and product decisions. Blend historical data from available industry reports, public information, field reports, or purchased sources into analyses. Identify and analyze industry/geographic trends and competitor market strategies. Collaborate with other areas of the business to model the outcome of implementing potential business strategies. Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence. Job Requirements Comprehensive knowledge of business intelligence and data analysis. Ability to work independently and as part of a tea...