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1.0 - 5.0 years

2 - 4 Lacs

Hyderabad

Remote

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Hi, We are hiring for our MNC Client for Hyderabad location. Only excellent communication is required. Work From Home International Client Sales Chat Support Permanent Role Educational Qualification (Graduate/Undergraduate) is eligible. Pursuing graduation candidates pls do not call. We are looking for passed our candidates only. b) Freshers or Experience (Ratios if any) : Mix of both, Minimum of 6 Months Experience in Customer Service Role. US Shift timing only. 2 days rotational off. Excellent communication required Month CTC : 36342 (34611+1731 (Performance Linked Incentive)) , i.e ~ 4.36 LPA (All Inclusive) 6. Asset : Company shall issue the System (Desktop) to the employees post onboarding} Since any technical issue may require a technician to go to the employees house for repair. 7. Recommended internet speed Minimum 100mbps connection Power backup requirements Mandatory We recommend that we look for candidates from who are residents of HYDERABAD ONLY. Pls call Kishore 9962008169 for more info Thanks, Kishore 9962008169

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Process - Bank Of India Need Graduates or Graduation perusing candidates. Freshers required CSA ROLE V3 comms skills Rotational shifts Rotational off PAID OTS. Salary - Upto 16,000 CTC ROI - HR and Ops only Required Candidate profile Qualification- 12th and above To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- Riya Mob No:- 8551021894 Perks and benefits * Friendly work culture *

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Location:- Reliable Tech Park, Airoli, Navi Mumbai, Maharashtra- 400708 Qualification :- HSC or Any graduate / Under graduate Preferred candidate profile Good communication required Marathi & Hindi Fixed day shift, Unlimited Incentives HSC Freshers are welcomed, Immediate Joining Age: 18 to 35 Male & Female both can apply Salary 14in hand 20k + unlimited incentives Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Riya :- 8551021894

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2.0 - 7.0 years

3 - 7 Lacs

Visakhapatnam

Work from Office

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Customer Experience Associate III: 1.Candidates with 2+ years of customer service experience for international voice p`rocess 2.Preferred candidates with outbound calls & Collection experience for international clients. 3.Compute complex information with good analytical skills. 4.Ability in problem solving, good listening and reasoning 5.Excellent English verbal and written skills 6.Preferred candidates willing to work with International BPO Industry

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0.0 - 5.0 years

3 - 8 Lacs

Pune, Gurugram, Bengaluru

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Grads/ UGs Salary up to 3.5lpa - 8.4lpa (Based on last salary 25-30% hike) Location- Pune (exp) / Bengaluru (freshers) 18 months service agreement Excellent comms & written skills Call for more details HR Deepa- 9311447526 Required Candidate profile Need strong knowledge & experience in Active Directory, DNS, DHCP, O365 & it's products, FSMO, Group policy, etc.

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0.0 - 5.0 years

3 - 4 Lacs

Prayagraj, Lucknow, Jaipur

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Customer Support - International Voice & Non voice Role - Handling customer queries Fresher/Experienced can apply Rotational shifts & week offs Salary upto 36k CTC 15 Days accommodation Interview mode - Virtual Himanshu- 9521247651

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0.0 - 5.0 years

1 - 2 Lacs

Gandhinagar, Ahmedabad

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Dear Candidate, Our Client is reputed name in Hospital. They have following Job Opening - Designation - Customer Service Executive Its Inbound process, you need to handle Customer Call for Doctor appointment. For any Query, call 8000044060 Required Candidate profile Both Fresher and Experienced Graduate Male / Female can apply. Salary hike can be provided to experienced candidates

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0.0 - 3.0 years

3 - 3 Lacs

Mohali

Hybrid

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This role is for Jr. Pharma/ Healthcare Recruiter, Mohali location The working hours for this position: 6:30 PM IST to 3:30 AM IST (night shift) If interested please share your resumes at Priya.Khanna@spectraforce.com Please apply only if you have an educational background in Life Sciences or Biotechnology Key Responsibilities: Responsible for the complete recruiting life cycle including updating job boards, direct sourcing activities, preliminary phone interviewing, and negotiation of compensation packages. Recruiting through job search engines, existing candidate relationships, referrals, and other sourcing techniques. Screening candidates based on the requirements specified by the department head or manager. Maintaining regular communication with candidates from the first contact till the release of offer letters. Coordinating salary expectations, negotiations, benefits, and interviews. Knowledge, Skills, and Attributes: Positive, flexible & assertive work approach. Excellent communication skills (verbal and written). Ability to work independently with minimum supervision in a fast-paced agency environment. A strong will to learn and stay up to date with new technologies. Professional, adaptable, and resilient - ability to withstand setbacks, yet apply 100% effort throughout the workday. Goal-oriented and ambitious. Advanced computer skills, especially in MS Word, MS PowerPoint, and MS Outlook. A highly motivated individual and a quick learner of complex technologies and tools. Must have demonstrated ability to work within tight deadlines. Willing to work night shifts.

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0.0 - 5.0 years

1 - 2 Lacs

Gurugram

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Job description Role & responsibilities : - Interface with Customers via EMAIL / Inbound calls for the purpose of resolving routine problems with products or services *Greet Customers in a courteous, friendly, and professional manner using agreed upon procedure s. *Clarify Customer requirements; probe for and confirm understanding of requirements or problem. Candidate Profile- *Graduation Mandatory with 1 year of experience in Blended Process. *Excellent verbal and written communication skills. *Flexible with 24/7 Environment. Requirements: Previous experience in BPO sales or customer service is highly desirable. Excellent communication skills, both verbal and written. Strong persuasive and negotiation abilities. Ability to work in a fast-paced and target-driven environment. Good problem-solving skills and ability to handle objections effectively. Proficiency in using CRM software and other sales tools. Graduation Mandatory. Benefits: Competitive salary package with attractive incentives and bonuses. Comprehensive training and ongoing professional development. Opportunities for career growth and advancement within the company. Health insurance coverage. Paid vacation and sick leave. Fun and engaging work environment with regular team-building activities. How to Apply: Virtual Interviews Available call or WhatsApp- 8851734054 HR Anamika

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15.0 - 23.0 years

30 - 45 Lacs

Chennai

Work from Office

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Job Title: General Manager HR (HRBP Head) Location: Chennai Industry: IT & BPO Experience: 15+ years About Digitide: Digitide began with a simple vision: to transform business operations and drive growth through AI-led digital solutions and intelligent business processes. With 55,000 employees across 40 locations in 5 countries, we’ve been empowering global enterprises for over two decades to adapt, evolve, and thrive in a changing world. Role Overview: We are seeking a seasoned and strategic General Manager – HR (HRBP Head) to lead the HRBP charter for a 15K–20K headcount workforce comprising agents and associates. This is a high-impact, people-first role requiring deep HR expertise, operational excellence, and strong business alignment. Key Responsibilities: Strategic Business Partnering: Act as a trusted advisor to business leaders, aligning HR strategy with business goals and ensuring workforce readiness for current and future needs. End-to-End HR Ownership: Lead the full employee lifecycle – from hire to retire – including onboarding, performance management, employee relations, talent reviews, and offboarding. Employee Engagement & Culture: Design and drive engagement strategies that foster a positive, inclusive, and performance-driven culture. Improve eNPS and employee morale across functions. Attrition & Retention: Analyze attrition trends, develop actionable insights, and implement retention frameworks to reduce turnover, especially across high-volume agent populations. Diversity, Equity & Inclusion (DEI): Champion DEI initiatives to build a more diverse and equitable workplace that values diverse perspectives and inclusive practices. Organizational Effectiveness: Lead change management efforts, workforce planning, and org design to enhance productivity and scalability. Compliance & Governance: Ensure HR practices are compliant with labor laws, audit-ready, and aligned with industry standards. People Analytics: Use data to drive decisions on engagement, performance, retention, and other workforce priorities. HR Ops Excellence: Be hands-on and meticulous in HR operations, ensuring process efficiency, accuracy, and employee experience at scale. What We’re Looking For: 15+ years of progressive HR experience in IT & BPO sectors Proven expertise in managing 15K–20K+ employee headcount across varied levels Strong leadership with a people-first, approachable, and highly influential personality Strategic thinker with a bias for action and operational depth Proactive, empathetic, and collaborative mindset Demonstrated success in driving HR transformation and scalable people programs Ability to balance strategic priorities with day-to-day execution in a high-growth environment If you're passionate about shaping culture, influencing leaders, and driving impact at scale — this is your opportunity to make a real difference at Digitide.Role & responsibilities Preferred candidate profile

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0.0 - 5.0 years

2 - 5 Lacs

Noida

Work from Office

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Greetings from Origin Recruiters We are Hiring for US Voice Process- Noida Role:- >Handle customer issues for tracking orders via calls >Provide real-time resolutions to customer issues. Salary- Upto 40K CTC+Incntvs+ Both Side cabs+ Meals Required Candidate profile Note:- >Excellent Communication Skills >Ability to handle customer queries. >Undergraduates and Graduates are welcome to apply HR Neha- 7701807050 (Call/WhatsApp)

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0.0 - 2.0 years

2 - 2 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

Work from Office

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Communication Skills Required: Voice Clarity Accent Neutrality Fluency in English Grammar Skills Required Knowledge of basic computer operations Willingness to rotate shifts, as needed Courteous with strong customer service orientation. Dependable with attention to detail. Good listening and speaking skills. Willingness to learn. Good sales skills.

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0.0 - 5.0 years

0 - 2 Lacs

Kolkata

Work from Office

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SUMMARY Looking Both Fresher/Exp candidates ready to work in A VOICE Process in Leading KOLKATA MNC. Excellent Communication Skills. WORK FROM OFFICE. Salary up to 5lpa for EXP(more than 1 year) Freshers Salary : 3.6 LPA CTC. UG/GRAD both can apply. Requirements Requirements. * Any Undergraduate / Graduate fresher and exp with excellent English communication can apply * Should have excellent communication (read/write/speak) * Should be smart and have convincing skills * Doing outbound calls and providing information * Selling products and promos * Helping customer * Comfortable to work in rotational shift Benefits Benefits. Salary for Freshers - 3.6 LPA CTC Salary Experience (1+ years exp) - Up-to 5.20 LPA CTC. PF+ESIC+HEALTH INSURANCE+ GREAT MNC CULTURE+ LUXURIOUS OFFICFE+ CABS + IJP.

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4.0 - 8.0 years

5 - 11 Lacs

Noida

Work from Office

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Job Title: Business Development Manager (BDM) Experience: 5-10 years Location: Noida / Hajipur Industry: ERP, Track and Trace, GPS Tracking, Logistics, Supply Chain, BPO, Medical Tourism Management Job Summary: We are seeking an experienced and dynamic Business Development Manager (BDM) to drive international business expansion in ERP systems, Track and Trace solutions, GPS tracking, logistics management, supply chain optimization, BPO services, and medical tourism management . The ideal candidate will be responsible for identifying new business opportunities, building strategic partnerships, and expanding our global market presence. Key Responsibilities: Develop and implement business growth strategies for international markets. Identify and establish partnerships with potential clients in ERP, Track and Trace, GPS tracking, logistics, BPO, and medical tourism sectors. Conduct market research to analyze industry trends, competitive landscape, and emerging technologies. Generate leads, build strong relationships, and convert them into long-term business opportunities. Prepare and deliver compelling business proposals, presentations, and contract negotiations . Collaborate with internal teams to ensure seamless project execution and client satisfaction . Manage and track sales pipelines, forecasts, and revenue targets . Represent the company at industry events, trade shows, and networking forums . Key Requirements: 5-10 years of experience in international business development, sales, or a related field . Strong knowledge of any of these fields ERP systems, Track and Trace solutions, GPS tracking, logistics, supply chain optimization, BPO services, and medical tourism management . Excellent communication, negotiation, and presentation skills . Proven ability to develop new business, manage client relationships, and close high-value deals . Experience working with global clients, international sales processes, and cross-border transactions . Strong analytical, problem-solving, and strategic planning skills . Proficiency in CRM tools, MS Office, and business development strategies . Preferred Qualifications: Knowledge of digital marketing strategies for business expansion. Experience in cross-border sales and international market entry strategies . Familiarity with regulatory compliance and standards for Track and Trace solutions and medical tourism.

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0.0 - 5.0 years

5 - 10 Lacs

Gurugram

Remote

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Permanent work from home is offered *Candidates who are well versed with French Language *Outstanding verbal & listening skills in English is must *Freshers are welcomed *Salary upto 10Lac PA *Rotational shifts *2 week offs Barkha @ 8851644223 Required Candidate profile Need only B2 Certified candidates *Any dropout/12th pass/UG & Graduate (Fresher & experienced) both can apply *Work from home *Telephonic Interview *Experienced candidates will have added advantage

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0.0 - 3.0 years

2 - 3 Lacs

Hyderabad

Work from Office

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Roles & Responsibilities: Follow up with the payer to check on claim status. Identify denial reason and work on resolution. Save claim from getting written off by timely following up. Should have sound knowledge of working on Billing scrubbers and making edits. Work on Contractual adjustments & write off projects. Should have good Cash collected/Resolution Rate. Should have calling skills, probing skills and denials understanding. Work in all shifts on a rotational basis. No Planned leaves for next 6 months Requirements: Graduate in any discipline from a recognized educational institute. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Good communication Skills (both written & verbal). Non RCM experienced candidates can apply. If Interested email your resume @ksanjana1@r1rcm.com . HR Contact Name : K Sanjana Phone: 8374578509(whatsapp) Email: ksanjana1@r1rcm.com

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0.0 - 5.0 years

2 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

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|| Immediate Joiners Preferred || Were looking for International Voice Process || Blended Process || Chat Support || Associates to join our dynamic team! If you have excellent communication skills and a passion for customer service, this is your chance to grow with us. Job Roles Available: Fresher Openings CTC: 2.75 LPA 3.80 LPA Transport Allowance: 4,000 Training & Growth Opportunities Available Voice Process CTC: Up to 5.50 LPA | Take-Home: 38,061 Transport Allowance: 4,000 | Incentives: 2,500 Blended Process (Voice + Non-Voice) CTC: Up to 5.80 LPA | Take-Home: 40,257 Transport Allowance: 4,000 | Incentives: 2,500 Chat Support CTC: Up to 5.00 LPA | Take-Home: 36,000 Transport Allowance: 4,000 | Incentives: 2,000 Requirements: Graduate/Undergraduate candidates can apply Strong English communication skills (Written & Verbal) Willingness to handle English/Hindi calls as needed Perks & Benefits: Competitive Salary + Performance-Based Incentives Career Growth in a Global Organization Transport: Company Cab Service OR Self-Transport Allowance Supportive & Inclusive Work Environment Interested? Apply now! Apply now to kickstart your career! Interested candidates kindly share your CV: HR Khushi - 8532070200 HR Anjali - 6238069002 HR Afreen - 6206077869

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0.0 - 5.0 years

2 - 3 Lacs

Thane, Pune, Ahmedabad

Work from Office

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Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

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1.0 - 3.0 years

1 - 3 Lacs

Noida

Work from Office

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For Teleperformance is hiring for Noida location!!! Opening for International Non Voice If interested please contact Hr Barnali at 7384484039 with keyword "Noida" Responsibilities : Provide resolution to the customers. Manage chat ensuring seamless connections and minimal disruptions Resolve queries and escalate when necessary Maintain confidentiality and adhere to company policies Requirements: Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong problem-solving skills Undergraduate/ Graduate both can apply Fresher and Experienced (minimum 6 months experience on papers) can apply. Ready to work in the rotational shifts ( Night shifts) what we offer: Opportunities for career growth and advancement Paid training Permanent Job One side cab/shuttle provided during odd timings within hiring zone Preferred Candidates; Should have excellent English communication, spoken, reading and writing without MTI (mother tongue influence) Should be tech savvy and smart Should be able to convince and retain customers, and ability to handle customers. Preferred candidates from CBSE board, btech, bsc, bca, ba , bcom. Salary- 20k - 24k inhand Interested candidates can contact and share their CV in whatsapp and mention keyword "Noida" at 7384484039 Please register in the below link to get further job updates. https://myhrms.teleperformancedibs.com/TPRecruitementRegistration HR Barnalie 7384484039

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0.0 - 4.0 years

2 - 2 Lacs

Noida, New Delhi, Gurugram

Work from Office

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looking for experience with Content Moderation profile International Process Qualification : Graduate/BE/B tech Facilities: Cab facilities 5 days working & weekoffs Perks & incentives will be provided Grad with min 6 months experience Required Candidate profile Send Ur Resume- 8447910644 HR SADHVI

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1.0 - 5.0 years

5 - 6 Lacs

Kolkata

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Roles and Responsibilities We are up with the requirement of Sr. Associate 1 year of mandate experience into international voice Share your cv to HR SOURAV - 8420958306 EXCELLENT ENGLISH IS A MUST. COMPLETE NIGHT SHIFT- WORK FROM OFFICE ONLY 5 days working , 2 days week off EXCELLENT ENGLISH ONLY ONLY GRADUATES CAN APPLY TOO. CANDIDATES WHO CAN SPEAK IN EXCELLENT ENGLISH SHALL ONLY APPLY. LOCATION - Kolkata FLUENCY IN ENGLISH IS MANDATORY. IMMEDIATE JOINERS ONLY CANDIDATES RESIDING WITHIN 20 KILOMETERS AROUND SECTOR 5 CAN ONLY APPLY! AGE LIMIT - 30 Required Candidate profile SHOULD BE A 12TH PASS SHOULD BE ABLE TO COMMUNICATE IN ENGLISH FLUENTLY IMMEDIATE JOINERS REQUIRED Share your cv to HR SOURAV - 8420958306

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0.0 - 5.0 years

1 - 2 Lacs

Bangalore/ Bengaluru

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*Graduate Candidates Required. *Freshers and Experienced both can apply. *Good Communication skills required. *6 Days working. *Salary up to 4 Lakhs *One side cab in Odd hours. *Only Immediate Joiners if interested pls call Pragati 73795 47131

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0.0 - 5.0 years

2 - 4 Lacs

Kolkata

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Roles and Responsibilities We are up with the requirement of Sr. Customer Support associate Share your cv to HR ARPAN - 8420957662 EXCELLENT ENGLISH IS A MUST. COMPLETE NIGHT SHIFT- WORK FROM OFFICE ONLY 5 days working , 2 days week off EXCELLENT ENGLISH ONLY ONLY GRADUATES CAN APPLY TOO. CANDIDATES WHO CAN SPEAK IN EXCELLENT ENGLISH SHALL ONLY APPLY. LOCATION - Kolkata FLUENCY IN ENGLISH IS MANDATORY. IMMEDIATE JOINERS ONLY CANDIDATES RESIDING WITHIN 20 KILOMETERS AROUND SECTOR 5 CAN ONLY APPLY! AGE LIMIT - 40 Required Candidate profile SHOULD BE A 12TH PASS SHOULD BE ABLE TO COMMUNICATE IN ENGLISH FLUENTLY IMMEDIATE JOINERS REQUIRED Freshers can apply Freshers can apply BENEFITS - cab facility - medical insurance - ESIC - PF Computer knowledge and good typing speed Please call the below numbers and share your cv Share your cv to HR ARPAN - 8420957662

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0.0 - 5.0 years

2 - 4 Lacs

Kolkata

Work from Office

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Roles and Responsibilities We are up with the requirement of Sr. Customer Support associate Share your cv to HR SHREERUPA - 8981509748 EXCELLENT ENGLISH IS A MUST. COMPLETE NIGHT SHIFT- WORK FROM OFFICE ONLY 5 days working , 2 days week off EXCELLENT ENGLISH ONLY ONLY GRADUATES CAN APPLY TOO. CANDIDATES WHO CAN SPEAK IN EXCELLENT ENGLISH SHALL ONLY APPLY. LOCATION - Kolkata FLUENCY IN ENGLISH IS MANDATORY. IMMEDIATE JOINERS ONLY CANDIDATES RESIDING WITHIN 20 KILOMETERS AROUND SECTOR 5 CAN ONLY APPLY! AGE LIMIT - 40 Required Candidate profile SHOULD BE A 12TH PASS SHOULD BE ABLE TO COMMUNICATE IN ENGLISH FLUENTLY IMMEDIATE JOINERS REQUIRED Share your cv to HR SHREERUPA - 8981509748 Freshers can apply Freshers can apply BENEFITS - cab facility - medical insurance - ESIC - PF Computer knowledge and good typing speed Please call the below numbers and share your cv Share your cv to HR SHREERUPA - 8981509748

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0.0 - 5.0 years

2 - 4 Lacs

Mumbai, Thane, Navi Mumbai

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Handle customer queries via phone calls emails and chats to resolve their concerns in a timely and professional manner Provide accurate information on products/services offered by the co to meet customers' needs call 9137797705 Hrutika www.hyfly.in Required Candidate profile Salary 13500 to 22500 in hand (as per Exp in BPO industry - if handled BFSI customer service process will be an added advantage) Answer inbound calls and assist customer with their Queries/Request Perks and benefits Medical Allowance + Performance based Incentives

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Exploring BPO Jobs in India

Business Process Outsourcing (BPO) has become a significant industry in India, providing employment opportunities for thousands of job seekers. BPO roles involve handling various business processes for clients, such as customer service, technical support, and back-office operations. If you are considering a career in BPO, here is a comprehensive guide to help you navigate the job market in India.

Top Hiring Locations in India

  1. Bengaluru
  2. Delhi/NCR
  3. Mumbai
  4. Pune
  5. Hyderabad

These cities are known for their strong presence in the BPO industry and offer numerous job opportunities for aspiring professionals.

Average Salary Range

The average salary range for BPO professionals in India varies based on experience and job role. Entry-level positions may start at around INR 2-3 lakh per annum, while experienced professionals can earn upwards of INR 8-10 lakh per annum.

Career Path

In the BPO industry, a typical career path may include roles such as Customer Service Associate, Team Leader, Operations Manager, and eventually progressing to positions like Account Manager or Business Development Manager.

Related Skills

Besides BPO expertise, professionals in this field are expected to have strong communication skills, problem-solving abilities, time management, and proficiency in relevant software tools.

Interview Questions

  • What do you understand by BPO? (basic)
  • How do you handle irate customers? (medium)
  • Can you describe a challenging situation you faced in a previous BPO role and how you resolved it? (medium)
  • What strategies would you implement to improve customer satisfaction? (advanced)
  • How do you prioritize tasks when dealing with multiple clients' needs simultaneously? (medium)
  • Explain the importance of data security in a BPO setting. (advanced)
  • How do you stay updated with industry trends and best practices in BPO? (medium)
  • Describe a time when you had to collaborate with team members from different departments to achieve a common goal. (medium)
  • What metrics do you think are crucial for measuring the success of a BPO operation? (advanced)
  • How would you handle a situation where a client is unhappy with the service provided by your team? (medium)
  • Can you walk us through your process of training new team members in a BPO environment? (medium)
  • How do you ensure confidentiality when dealing with sensitive client information? (medium)
  • What are your strategies for maintaining high levels of employee engagement in a BPO setting? (advanced)
  • How do you handle escalations from customers effectively? (medium)
  • Explain the role of technology in optimizing BPO processes. (advanced)
  • How do you approach performance evaluations for your team members? (medium)
  • Describe a successful campaign or project you led in a previous BPO role. (medium)
  • How do you adapt to changes in client requirements or industry regulations? (medium)
  • What do you think sets apart a top-performing BPO professional from others in the field? (advanced)
  • How do you ensure quality control in a fast-paced BPO environment? (medium)
  • What measures would you take to reduce operational costs without compromising service quality? (advanced)
  • Can you give an example of a time when you had to make a quick decision to resolve a customer issue? (medium)
  • How do you handle stress and pressure in a high-volume BPO role? (medium)
  • What are your strategies for maintaining a positive work culture within your team? (medium)

Closing Remarks

As you embark on your journey to explore BPO jobs in India, remember to showcase your skills, knowledge, and experience confidently during interviews. By preparing thoroughly and demonstrating your passion for the industry, you can increase your chances of securing a rewarding BPO role. Good luck!

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