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Concentrix
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Bpo Executive

Bpo Executive

Concentrix

0 - 3 years

0 - 3 Lacs

noida gurugram delhi / ncr

Posted:3 days ago| Platform:

Apply

Skills Required

customer support bpo customer service blended process bpo voice customer care international voice process international calling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

About the Role:

Responsibilities:

Handle international customer queries through calls, emails, and chat.
Deliver accurate information and resolve issues effectively within defined timelines.
Ensure a high level of customer satisfaction by maintaining professionalism and empathy.
Document interactions and update records in internal systems.
Collaborate with internal teams to escalate and resolve complex issues.
Adhere to quality standards and meet process KPIs.

Requirements:

Education: Graduate/Undergraduate/Postgraduate/B.Tech/B.E.
Excellent communication skills in English (both verbal & written).
Comfortable with
24/7 rotational shifts
(including weekends).
Willingness to work from office (Gurugram).
Customer-centric attitude with problem-solving ability.

Benefits:

Salary up to 5.50 LPA
5 Days Working
24/7 Shift
with rotational offs
Cabs provided
Performance incentives and growth opportunities

Role:

For faster response, WhatsApp your CV to:

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