BPO Executive American Accent (Patient Experience Team)

Job Description: You will be joining Luxora, a global medical concierge platform that assists patients worldwide in accessing trusted hospitals, verified doctors, and seamless treatment journeys in countries like Turkey, India, UAE, and Thailand. As an experienced BPO executive with a clear American accent, your primary responsibility will be to provide exceptional support to patients from the US and Canada looking to travel for medical care. Key Responsibilities: - Make outbound and attend inbound calls from international patients - Understand patient needs and provide information on doctors, hospitals, procedures, and next steps - Manage follow-ups, update CRM systems, and collaborate with case managers - Ensure each interaction is warm, trustworthy, and helpful - Collaborate closely with internal teams to coordinate timelines, documents, and treatment journeys Requirements: - 1 to 3 years of BPO or customer service experience involving international calling - Strong fluency in English with a natural American accent - Ability to communicate empathetically and handle sensitive medical discussions - Proficiency in using CRM or calling tools - Willingness to work flexible shifts and meet target-based calling requirements Why Join Luxora: By being part of Luxora, you will gain: - Global exposure in the rapidly growing medical tourism industry - Competitive salary with performance-based incentives - Opportunities for career growth into patient success or international coordination roles - Contribution to a purpose-driven brand that assists real patients worldwide (Note: No additional details about the company were provided in the job description),