BPO Associate

Job Description

A BPO associate, also known as a process associate or customer care associate, primarily handles business processes and customer interactions for a company that outsources these services. They may engage in tasks like answering customer inquiries, resolving issues, processing transactions, and providing technical support. Key Responsibilities: Customer Interaction: Answering inbound and outbound calls, emails, and other communication channels to address customer needs. Problem Solving: Identifying and resolving customer issues, providing clear and accurate solutions. Transaction Processing: Handling financial transactions, data entry, and other back-office tasks. Technical Support: Assisting customers with technical problems, troubleshooting issues, and providing guidance. Data Analysis: Analyzing customer data to identify trends and provide insights. Compliance: Adhering to standard operating procedures and company policies. Skills and Qualifications: Communication: Strong verbal and written communication skills are essential for interacting with customers and colleagues. Problem-solving: The ability to quickly and accurately identify and resolve customer issues is crucial. Customer Service: A friendly and helpful attitude is needed to ensure positive customer experiences. Technical Skills: Proficiency in using computer systems and software is often required. Time Management: Effectively managing multiple tasks and meeting deadlines is important. Attention to Detail: Accuracy in data entry and other tasks is necessary. Language Proficiency: Depending on the specific role, proficiency in additional languages may be required. Educational Requirements: While some entry-level positions may only require a high school diploma, a bachelor's degree is often preferred for higher-level roles. Relevant experience in customer service or related fields can also be beneficial. Tamil candidates only Job Types: Full-time, Permanent Pay: ₹281,633.79 - ₹978,619.36 per year Benefits: Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 7395909379