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BMC Helix operations Management

4 years

0 Lacs

Pune Maharashtra India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

management analyze ai ml service automation analysis resolve monitoring support training technology algorithms communication teamwork certifications workflow dashboard

Work Mode

On-site

Job Type

Full Time

Job Description

Job description:
Location- Across all Wipro Locations in India ( Delhi NCR, Kolkata, Chennai, Coimbatore, Vizag, Mysuru, Bengaluru, Pune, Mumbai, Hyderabad, Kochi)

Experience- 4 to 10 years of relevant experience

Job Responsibilities:

  • Administer and configure BMC Helix Operations Management with AIOps.
  • Monitor and analyze system performance using AI/ML-based tools.
  • Implement predictive service management to proactively address issues.
  • Develop and maintain workflows and automation scripts.
  • Perform root cause analysis and resolve complex IT issues.
  • Integrate BMC Helix with other ITSM tools and platforms.
  • Create and manage dashboards for real-time monitoring and reporting.
  • Collaborate with cross-functional teams to optimize service performance.
  • Document processes and maintain standard operating procedures.
  • Provide technical support and training to users and IT staff.

Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • Minimum 4+ years of experience in IT operations management and AIOps.
  • Proficiency in BMC Helix Operations Management and AIOps tools.
  • Strong understanding of AI/ML algorithms and predictive analytics.
  • Excellent problem-solving and analytical skills.
  • Effective communication and teamwork abilities.
  • Relevant certifications (e.g., BMC Certified Professional).

Skills:

  • BMC Helix Operations Management
  • AIOps Tools and Techniques
  • AI/ML Algorithms
  • Predictive Analytics
  • Workflow Automation
  • Root Cause Analysis
  • System Performance Monitoring
  • Dashboard Creation
  • Technical Support and Training
  • Documentation

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