Billing Specialist

Role & responsibilities

Billing management:

• Daily follow-up on unbilled revenue;

• Maintenance of billing schedule for a designated customer portfolio;

• Verification of billing data to ensure completeness and accuracy; subsequent rectification of any

discrepancies or errors

• Accurate and timely generation and processing of invoices for services rendered to a designated

customer portfolio

• Creation of credit notes as needed in correspondence with credit note process;

• Communication and coordination with local PoC(s) about changes in customer invoicing requirements

Customer communication:

• Addressing of billing inquiries and concerns from customers or internal stakeholders promptly and

professionally;

• Providing the customer with clear and concise explanations of billing details, payment terms, and policies

as needed;

Issue resolution & escalation management:

• Investigation and resolution of billing discrepancies or disputes in a timely manner, coordination with

relevant departments as needed;

• Escalation of billing issues to the appropriate team members for resolution as needed;

Reporting and Analysis:

• Regular generation of reports on billing activities, credit notes and outstanding invoices;

• Regular reporting to local PoCs on escalations;

• Assistance in analyzing billing data to identify opportunities for process improvements and increased