Billing & Reporting Manager

Role Overview

The Billing & Reporting Manager is responsible for overseeing end-to-end billing operations, ensuring accuracy, timeliness, compliance, and smooth coordination between cross-functional teams. This role requires strong analytical skills, people management, process monitoring, and continuous improvement to support business objectives and customer satisfaction.

Key Roles & Responsibilities

Team & Performance Management

• Prepare Key Performance Indicators (KPI) for all team members every quarter and ensure performance reviews are conducted on time.
• Maintain the attendance tracker for the entire billing team and ensure adherence to work schedules.
• Monitor pending TASK IDs, review task queues, and assign them appropriately to team members for timely completion.
• Process-oriented mindset with a focus on continuous improvement.

Billing Process Oversight

• Verify daily file receipt status for OL and BOS accounts. If any files are missing, promptly communicate to the respective stakeholders through email.
• Review the TollBillPayment folder for DMS Product QC and ensure accuracy in processing.
• Monitor Daily TBS with 100% quality and accuracy, ensuring that all invoices generated for tenants are correct, complete, and audit-ready.
• Ensure all new process updates are communicated to stakeholders and coordinated with development teams for implementation and production rollout.

Billing Process Oversight

• Verify daily file receipt status for OL and BOS accounts. If any files are missing, promptly communicate to the respective stakeholders through email.
• Review the TollBillPayment folder for DMS Product QC and ensure accuracy in processing.
• Monitor Daily TBS with 100% quality and accuracy, ensuring that all invoices generated for tenants are correct, complete, and audit-ready.
• Ensure all new process updates are communicated to stakeholders and coordinated with development teams for implementation and production rollout.

Additional Responsibilities

Prepare management dashboards, MIS reports, and ad-hoc reports as required.

Ensure compliance with internal controls, audit requirements, and billing policies.

Identify process gaps and drive continuous improvement initiatives.

Support automation projects, system enhancements, and workflow optimization.

Provide training, guidance, and support to the Billing team members.