Bilingual Expert - Spanish & English

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Should have a go-getter attitude in assisting the customers.
• Handle Inbound calls in both English & Spanish languages (this is not an outbound process).
• As a Customer Service Representative, interact with insurance companies to provide updates on document status and drivers’ insurance policy status.
• Ensure customers’ issues are attended and all their concerns are resolved immediately.
• Ensure customer’s confidential information is adequately protected and only used for official purposes.
• Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

We expect you to have:

• HSC & Above
• Aware of Spanish culture.
• Handling calls in both Spanish as English language.
• Comfortable working in night shifts and 24*7 work environment.
• Should have excellent communication skills in English as well as Spanish language (verbal).
• Open to Work From Office.
• B1/B2 level certification is mandatory.