BGV - International Professional

Teleperformance (TP)

2 - 7 years

4 - 8 Lacs

thane

Posted:4 days ago| Platform:

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Skills Required

customer relationship management bpo customer support customer service customer experience customer experience management customer support software relationship management customer feedback

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team as an External Hiring|BGV|International| . The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and be able to work effectively in a fast-paced environment.

Roles and Responsibility

Manage and resolve customer complaints professionally.
Provide excellent customer service through various channels.
Collaborate with internal teams to improve overall customer experience.
Analyze customer feedback to identify areas for improvement.
Develop and implement process improvements to increase efficiency.
Maintain accurate records of customer interactions and transactions.

Job Requirements

Minimum 2 years of experience in a related field, preferably in CRM/IT Enabled Services/BPO.
Strong knowledge of customer relationship management principles and practices.
Excellent communication and problem-solving skills.
Ability to work effectively in a team environment.
Strong analytical and critical thinking skills.
Experience with customer support software and systems.
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

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