BGV - International Professional

2 - 7 years

4 - 8 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team as an External Hiring|BGV|International| . The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and be able to work effectively in a fast-paced environment.

Roles and Responsibility
  • Manage and resolve customer complaints professionally.
  • Provide excellent customer service through various channels.
  • Collaborate with internal teams to improve overall customer experience.
  • Analyze customer feedback to identify areas for improvement.
  • Develop and implement process improvements to increase efficiency.
  • Maintain accurate records of customer interactions and transactions.
Job Requirements
  • Minimum 2 years of experience in a related field, preferably in CRM/IT Enabled Services/BPO.
  • Strong knowledge of customer relationship management principles and practices.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Strong analytical and critical thinking skills.
  • Experience with customer support software and systems.
  • We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
  • Utilize advanced support technologies and processes engineered to achieve outstanding results.
  • We cultivate lasting client relationships and make positive contributions to our local communities.
  • Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

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Teleperformance (TP) logo
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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