Barista/Waitress

**Job Description – Barista / Waitress**

**Job Title:** Barista / Waitress

**Department:** Food & Beverage

**Location:** Peninsula Redpine Hotel

**Reporting To:** Outlet Supervisor / F&B Manager

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Job Summary

The Barista/Waitress is responsible for preparing high-quality beverages, serving food and drinks, and delivering exceptional guest service. This dual role requires efficiency in both café-style beverage preparation and restaurant service standards.

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Key Responsibilities

Barista Duties

* Prepare and serve a wide range of hot and cold beverages (espresso, latte, cappuccino, cold brew, teas, mocktails, etc.).

* Maintain consistency and quality in every drink prepared.

* Operate coffee machines, grinders, blenders, and other beverage equipment safely.

* Keep the barista counter clean, organized, and fully stocked.

* Monitor inventory of coffee beans, syrups, milk, and café supplies.

* Follow all hygiene and food safety standards (HACCP).

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Waitress Duties

* Welcome guests warmly and present menu items clearly.

* Take food and beverage orders accurately and relay them to the kitchen/bar.

* Serve dishes promptly and according to hotel standards.

* Check on guests regularly to ensure satisfaction.

* Manage table setups, clearing, and resetting.

* Handle guest complaints politely and professionally.

* Process billing and payments through POS systems.

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Hygiene & Safety

* Maintain cleanliness of the café/restaurant, tables, counters, and serving areas.

* Follow all safety protocols, sanitation rules, and grooming standards.

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Stock & Inventory

* Maintain stock levels of beverages, cutlery, crockery, and service materials.

* Report low stock items to supervisors.

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Teamwork

* Coordinate with kitchen staff, bar staff, stewards, and supervisors for smooth operations.

* Assist colleagues during busy operations.

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Qualifications & Requirements

* 1–3 years of experience as a Barista or Waitress (hotel or café experience preferred).

* Knowledge of coffee brewing techniques and service standards.

* Excellent communication and customer service skills.

* Ability to work under pressure and multitask.

* Basic POS and billing knowledge.

* Flexible to work in rotating shifts.

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Core Competencies

* Pleasant personality & grooming

* Guest-oriented approach

* Attention to detail

* Multitasking ability

* Upselling & communication skills

* Positive attitude & teamwork

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Work Location: In person