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2 - 7 years

3 - 7 Lacs

Hyderabad, Mumbai (All Areas)

Work from Office

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Role & responsibilities Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints. Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions. Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Preferred candidate profile Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable Good experience in US Mortgage operations Candidate with experience in escalation management team from credit card operations background will also be considered. Proven experience in customer service or complaints handling. Strong critical thinking and problem-solving skills. Excellent written communication skills with the ability to convey complex information clearly and concisely. Good customer service attitude. Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(8.30 pm IST to 6:30 am IST) Experience in a regulated industry, understanding compliance and legal implications of customer complaints. Familiarity with customer relationship management (CRM)systems. Candidates with experience in customer support role in banking domain will also be suitable Immediate joiners only . Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com

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2 - 7 years

2 - 6 Lacs

Bengaluru

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Profile : Bankruptcy Specialist Exp. : 2 Years Location : Bellandur , Bangalore Mode : Work form office ( 5 Days ) Shift : Night Shift Facilities : Cab both Side Skills : Bankruptcy , US Mortgage , Lose mitigation , Chapter - 7 & 12 Role and Responsibilities Bankruptcy Case Management : Review bankruptcy petitions and legal documents Monitor bankruptcy plans, filing deadlines, and requirements for creditor claims. Compliance and Regulatory Adherence: Review and track legal requirements related to the servicing of loans under Chapter 7, Chapter 13, and other types of bankruptcies. Liaison Between Borrower and Lender: Collaborate with loan servicing teams to provide accurate account information, payment history, and balances to courts and bankruptcy trustees. Documentation and Reporting: Prepare and submit all required documents, including proofs of claims, court motions, and other bankruptcy filings. Ensure that all bankruptcy-related documentation is submitted on time and is complete, accurate, and compliant with legal standards.

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7 - 10 years

0 Lacs

Hyderabad

Work from Office

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Role & responsibilities: Interact with client stakeholders and ensure KPI delivery. Prepare and review weekly, daily, and monthly reports with clients. Ensure team members meet productivity and quality targets; recommend corrective actions for underperformers. Resolve daily operational, administrative, and technical issues. Manage and respond to client escalations promptly. Conduct legal research on bankruptcy laws and regulations. Submit reports accurately and on time. Review and revise quality and productivity targets monthly. Ensure completion of all required trainings for self and team; nominate for additional trainings. Keep management informed of team needs, staffing, and performance issues. Conduct training for new hires as needed. Mentor Bankruptcy associates and assist with scheduling, meetings, and training. Assist associates with escalated accounts and ensure timely resolution. Be available to assist Bankruptcy associates. Meet daily productivity metrics. Perform quality reviews for new hires and existing employees. Assist with investor, insurer, and client reporting requests. Act as the point of contact for new hires and existing employees. Perform additional projects and duties as assigned by management. Preferred candidate profile Graduate in any discipline 4-5 years of experience in BPO, specifically in the US Mortgage Bankruptcy domain Minimum of 2 years in a team handling role Prioritizing and time management Planning and organizing skills Good knowledge of MS Office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication Knowledge of the US Mortgage Industry, specifically Bankruptcy Ability to meet goals and deadlines in a fast-paced environment.

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4 - 9 years

2 - 5 Lacs

Chennai

Work from Office

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Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

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4 - 9 years

2 - 5 Lacs

Chennai

Work from Office

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Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

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4 - 9 years

2 - 6 Lacs

Chennai

Work from Office

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Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

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4 - 9 years

2 - 6 Lacs

Chennai

Work from Office

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Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

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2 - 7 years

2 - 6 Lacs

Bengaluru

Work from Office

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About The Client: The Client is an American-owned company based in the US with offices in India and the Philippines. A tech-forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries. About The Job: A Mortgage Bankruptcy Process Specialist is responsible for managing and overseeing mortgage accounts that are involved in bankruptcy proceedings. This role requires a detailed understanding of bankruptcy laws, loan servicing, and compliance procedures to navigate the complexities of bankruptcy cases and ensure optimal outcomes for both the lender and the borrower. Essential Job Functions: Bankruptcy Case Management: Review bankruptcy petitions and legal documents to determine the status of mortgage accounts. Coordinate with bankruptcy attorneys, courts, and other stakeholders to facilitate the resolution of mortgage debts in bankruptcy cases. Monitor bankruptcy plans, filing deadlines, and requirements for creditor claims. Maintain accurate records of all bankruptcy-related actions and communications. Compliance and Regulatory Adherence: Ensure compliance with federal and state bankruptcy laws, including the Bankruptcy Code and rules set by the U.S. Bankruptcy Court. Review and track legal requirements related to the servicing of loans under Chapter 7, Chapter 13, Chapter 11 and other types of bankruptcies. Ensure adherence to all investor guidelines, company policies, and regulations related to bankruptcy and mortgage servicing. Liaison Between Borrower and Lender: Serve as the main point of contact for attorney firm undergoing bankruptcy, providing information and guidance on the mortgage process during the bankruptcy. Collaborate with loan servicing teams to provide accurate account information, payment history, and balances to courts and bankruptcy trustees. Assist borrowers in understanding the impact of bankruptcy on their mortgage and available options for debt resolution, such as loan modifications, foreclosure avoidance, or settlement. Documentation and Reporting: Prepare and submit all required documents, including proofs of claims, court motions, and other bankruptcy filings. Ensure that all bankruptcy-related documentation is submitted on time and is complete, accurate, and compliant with legal standards. Generate reports for senior management regarding the status of bankruptcy cases, outstanding claims, and potential resolutions. Troubleshooting and Problem Solving: Investigate discrepancies or issues related to mortgage bankruptcy cases, such as inaccurate claims or missing documentation. Work with legal, collections, and loan servicing teams to resolve issues and escalate matters when necessary. Assist in negotiating solutions that align with company policy and maximize recovery for the lender. Customer Service and Communication: Provide excellent customer service to borrowers, helping them understand their bankruptcy options and the impact on their mortgage. Communicate effectively with all stakeholders, including bankruptcy attorneys, trustees, court officials, and internal teams. Qualifications: Bachelors degree in business, Finance, Legal Studies, or related field (or equivalent work experience). Relevant experience in mortgage servicing or bankruptcy law, preferably with experience in mortgage bankruptcy processes. Strong knowledge of bankruptcy laws and regulations (Chapter 7, Chapter 13, Chapter 11 etc.) and how they affect mortgage accounts. Familiarity with mortgage servicing software and systems. Excellent organizational skills and attention to detail. Strong written and verbal communication skills. Ability to work independently and as part of a team in a fast-paced environment. Problem-solving skills and ability to handle complex cases with legal and financial implications.

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2 - 6 years

1 - 4 Lacs

Chennai, Bengaluru

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We are hiring for US Mortgage Process Special Service -Bankruptcy Payoffs Work Location –Chennai, Bangalore Shift–Night shift Experience –2+ Notice Period - 0-15 Days If you are interested reach out to., Reshma S 8903226409/ hiring@linknight.in Required Candidate profile Skill Set: Cashiering, POC, MFR, NoFC, AO ledger preparation in Bankruptcy, Payoff, Reconciliation

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2 - 7 years

2 - 5 Lacs

Bengaluru

Work from Office

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Openings for Bankruptcy Process Location : Bangalore Mode: Work from Office CTC : Upto 5.5 LPA Notice period: Immediate to 20 days Shift : Night Shift Qualification : Any Degree Share your resume to hr@linknight.in / 9003030605

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3 - 8 years

2 - 7 Lacs

Hyderabad

Work from Office

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SUMMARY Job Title: Operations Specialist Experience: 4+ years of experience 6+ years of experience with at least 2 years as a Team Lead on paper 10+ years of experience CTC: Up to 8 LPA 12.5 LPA 16 LPA Location: Hyderabad Process: Non-Voice Skills: Proficiency in End to End Bankruptcy (Must be from US Mortgage Domain) Excellent Communication skills Notice Period: Immediate to 60 days Interview Mode: Virtual (Online Interview) Job Description: Interact with all relevant client stakeholders and ensure all KPI’s are delivered as per the set target. Prepare weekly/daily/monthly MIS’s/MBR/QBR and conduct reviews with the client. Ensure all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. Take ownership of identification and resolution of daily operational, admin, and technical issues. Manage and respond to all client escalations in a timely manner. Perform comprehensive legal research on bankruptcy laws, precedents, and regulations. Requirements Requirements: Proven experience in operations management Strong knowledge of US Mortgage Domain and bankruptcy laws Excellent communication and leadership skills Ability to handle client escalations effectively Proficiency in preparing and conducting reviews with clients Strong analytical and problem-solving skills

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10 - 16 years

30 - 45 Lacs

Pune, Bengaluru, Noida

Hybrid

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EY- Strategy and Transaction Turnaround and Restructuring Strategy Within SaT, the TRS services helps clients deal with different forms of threats including economic change, competitor innovation, capital constraints, operational challenges, etc The EY global network of restructuring professionals, along with our transaction and sector professionals, have experience with some of the largest and most complex in and out-of-court restructuring situations. We work with a variety of stakeholders to provide leadership and actionable advice to identify financial and operational strategies to generate liquidity, improve earnings and extract value across underperforming, stressed and distressed businesses. The opportunity We’re looking for an Associate Manager with expertise in insolvencies, restructuring services, transactional/deal understanding, performance improvement, divestitures, and/or carve-outs to join EY-TRS team. This is a fantastic opportunity to be part of a leading firm and develop your career through a broad scope of engagements, mentoring, and learning & development. Your key responsibilities Oversee and manage insolvency cases from inception to completion Ensure compliance with all regulatory frameworks and adherence to regional practices Liaise with clients and other stakeholders, to ensure all necessary information is received and communicated effectively. Develop and maintain excellent working relationships with onshore teams involved in insolvency cases. Monitor and control budgets, project plans and resources to ensure all work is completed to high standards, on time and within budget. Oversee the work of the other team members, providing support and coaching when necessary. Contribute to improving insolvency processes and procedures to maintain efficiency within the department. Regular and proactive reporting to senior management on progress, problems, solutions, and key metrics. Skills and attributes for success Strong knowledge of insolvency laws, practices, and procedures. Exceptional leadership, team management, customer service and communication skills, with the ability to work with a diverse group of professionals. Outstanding analytical, problem-solving abilities and decision-making skills. Commercially aware, with an understanding of the key business drivers and potential risks involved in insolvency cases. Ability to manage multiple projects simultaneously and work under pressure, with a highly self-motivated, resilient and proactive approach. Proficiency in MS Office suite and proficient in utilizing financial software packages. Possession of or working towards an Insolvency Practitioner’s License would be advantageous.

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2 - 6 years

2 - 5 Lacs

Bengaluru

Work from Office

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Dear Candidates!!! We are Hiring for US Mortgage- Servicing Experience: 2 to 6 years Location: Bangalore Work Mode: WFO Night shift; 5 days working Preferred Immediate joiners Skills: Business Control Office, Business Control Testing, US Mortgage - Servicing: Bankruptcy, Foreclosure, Reconciliation, Investor Reporting. Job Roles and Responsibilities: Determine sample size and method strategy for control performance and transaction testing. Confirm execution is performed by the proper authorized personnel, in a timely manner (based on the design) and that corrective action, if necessary, is taken appropriately. Determine Test Steps Should include elements to support requirement obligations and logic completeness and accuracy. Should include determination that the control was performed accurately, completely and properly evidenced. Should include determination that any remediation required as part of the control performance was completed. Should be proficient in excel and reporting to manage the assigned tasks well Obtain evidence, execute tests and Record results (take additional actions as required) Processing requests in accordance with the requests or tasks queued, ensuring completion within the designated timeframe. Adhere to established standard operating procedures to execute tasks with precision and achieve accuracy on the first attempt. Capture required data points pertinent to transaction processing to facilitate report generation and performance assessment. Commit to a 9-hour work schedule to consistently meet daily SLA and KPI objectives. Engage actively during training sessions to clarify any uncertainties, while providing support to colleagues and contributing to the achievement of team objectives. Interested, reach us out!!!

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0 - 5 years

1 - 5 Lacs

Hyderabad

Work from Office

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IRole & responsibilities Critical thinking Planning and organizing Production Support Performance management Auditing and reporting techniques US Mortgage Advanced. Knowledge on Loan Documents Some operational auditing, business process improvement Strong interpersonal and communication skills, including ability to articulate briefly. Strong analytical, audit, and investigative skills Experience Any Graduate Experience in US Mortgage and Title documents Preference to Default Loan Servicing Experience If you are interested in this position, please contact me by sending your resume to the email address below. ynagavinay@firstam.com

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2 - 7 years

3 - 7 Lacs

Hyderabad, Mumbai (All Areas)

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Role & responsibilities Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints. Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions. Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Preferred candidate profile Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable Good experience in US Mortgage operations Candidate with experience in escalation management team from credit card operations background will also be considered. Proven experience in customer service or complaints handling. Strong critical thinking and problem-solving skills. Excellent written communication skills with the ability to convey complex information clearly and concisely. Good customer service attitude. Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(8.30 pm IST to 6:30 am IST) Experience in a regulated industry, understanding compliance and legal implications of customer complaints. Familiarity with customer relationship management (CRM)systems. Candidates with experience in customer support role in banking domain will also be suitable Immediate joiners only . Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com

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