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1 - 5 years

2 - 3 Lacs

Gurugram

Work from Office

Role & responsibilities Ability to resolve customer complaints and maintain customer satisfaction. Excellent written and verbal communication skills in English. Customer Service and Customer Experience skills for American customers desirable. Ability to work in a night shift. Knowledge of customer service principles. Great attention to detail. Ability to multitask and manage time effectively. Experience in a related field is desired. Perks and benefits Pick up and drop facility Night Meal Group medical insurance

Posted 2 months ago

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1 - 5 years

4 - 9 Lacs

Gurugram

Remote

Full Job Description Position Summary: The Mortgage underwriting associate evaluate and determine the eligibility of loan applications of residential mortgage (1-4 family) loans. Mortgage underwriting associate role includes but not limited to analyzing and verifying loan applications, review of all 4 Cs, evaluating risks, and making loan eligibility decisions. The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services. Responsibilities: Knowledge of mortgage underwriting and Agency automated underwriting systems Demonstrate a full understanding of agency guidelines as well as posted Lender internal guidelines Review all mortgage applications and documentation for accuracy and completeness Review and be able to complete a full analysis of all types of income (Self/Rental/Wage/etc), Assets, Liabilities, Credit and Collateral. Analyze credit, income, and assets on a loan-by-loan basis to properly assess individual risk, and promptly provide underwriting decisions to Mortgage Originators Review property documentation including title commitments, sales contracts, insurance, and flood determinations Maintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraud Review and analyze appraisals for value and compliance with industry requirements Demonstrate the ability to independently make sound decisions based on the creditworthiness of the applicants based on established underwriting guidelines, policies, procedures, knowledge, and experience Provide exceptional customer care (both internal and external) in a manner that satisfies the individual needs of each customer and builds loyalty to the client Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems, tools, training, and resources provided to maximize potential Assist other departments as needed Meeting daily production. Meeting the daily SLA requirement Meeting the daily Quality requirements Qualifications Education: Bachelors in any stream. Experience: 2+ years increasingly responsible experience in related areas. Knowledge/Skills/Abilities: Experienced mortgage professional with 2-3 years with mortgage underwriting. Has a complete understanding of Conventional, FHA and VA underwriting guidelines. Has working knowledge of real estate lending criteria and federal, state, and agency compliance Can multi-task and manage time efficiently Has strong organizational skills, attention to detail, and basic Microsoft Office skills Good analytical and problem-solving skills. Strong organization and verbal and written communications skills. Highly adaptive and open to changes as the organization grows and its needs evolve. To apply, call Mr Rohan at 9289050049

Posted 2 months ago

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4 - 9 years

1 - 4 Lacs

Pune

Work from Office

SUMMARY US Mortgage Operations Manager We are seeking an experienced US Mortgage Operations Manager to oversee active servicing, default loans handling, loss mitigation, bankruptcy, loss analysis, foreclosure, REO, flood insurance, hazard insurance, consumer reporting, and escrow administration. The ideal candidate will have a strong understanding of end-to-end loan servicing, foreclosure, and bankruptcy within the US mortgage domain. Exceptional communication skills are essential for effectively handling client escalations and conducting client reviews. The successful candidate will also demonstrate proven experience in operations management, a deep knowledge of US mortgage domain and foreclosure and bankruptcy laws, and strong analytical and problem-solving skills. Requirements Requirements: 4+ years of experience in US Mortgage with active servicing, default loans handling, loss mitigation, bankruptcy, loss analysis, foreclosure, REO, flood insurance, hazard insurance, consumer reporting, and escrow administration Proficiency in end-to-end loan servicing, foreclosure, and bankruptcy within the US mortgage domain Exceptional communication skills Proven experience in operations management Strong knowledge of US mortgage domain and foreclosure, bankruptcy laws Excellent communication and leadership skills Ability to effectively handle client escalations Proficiency in preparing and conducting client reviews Strong analytical and problem-solving skills

Posted 3 months ago

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