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Banking Operations Analyst

Banking Operations Analyst

Accenture

3 - 5 years

3 - 6 Lacs

chennai

Posted:Just now| Platform:

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Skills Required

retail banking trade finance chargeback wholesale banking corporate banking commercial banking credit analysis customer service banking operations working capital business banking relationship management core banking finance sme banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Skill required: Core Banking Operations (incl. Payments) - Retail Banking Account Operations
Designation: Banking Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer serviceThe Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Perform account maintenance services, account closure, deceased customer processing and US legal order processing.What are we looking for?
Written and verbal communicationFunctional Expertise:?Minimum 4-7 years of experience in experience in Chargebacks or Disputes handling process.

Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards.

Knowledge of regulations like Banking Secrecy Act, USA Patriot Act, OFAC regulations etc. ?Subject Matter Expert?Review for accuracy and provide inputs on quality?Coordinates with onshore team or stakeholderStay apprised of Banking Industry updates through reading, research, and training through appropriate sources.Willing to work in night shifts (between 6pm IST to 9am IST) and 100% RTOWilling to work in Indian HolidaysBanking OperationsRetail BankingDisputes & Fraud
Roles and Responsibilities: Responsibilities/Authorities Ability to understand and analyze customer disputes, gather relevant information, and make informed decisions on dispute outcomes.Ability to understand business processes to verify controls are effective, mitigate risks, and suggest changes to control descriptions as needed.Analytically sound to take decisions on controlsAbility to understand Complex Documentation and legal languageAdvanced Proficiency required in English Language to create documentation.Perform assignments/deals/tasks Attention to details to analyze Gaps in controlAbility to review all written materialsShould be a self-starter, motivated and highly energized individual to compete the complexity of the processAbility to interact with internal stakeholders to explain the process and present the processTrained(T) - Attended a training course on this skill and/or has had brief exposure to this skill.

Uses basic terminology in regard to the skill.

Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.Experienced (E) - Moderate exposure to this skill and related work experiences.

Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance.Skilled(S) - Extensive exposure to this skill and related work experiences.

Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance.

May train and/or direct the work of others in application of skill.Expert(X) - Regarded as a center wide resource on this skill.

Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.

Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.
Qualification Any Graduation

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Banking Operations Analyst