Banking Delivery Leader (Diversity) - AGM

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Candidate Expectations:Candidate with minimum 20+ years of relevant experience in banking operations.

• At least 10+ years of experience in running a large Retail Banking Operations Managed a Team size of 200+ FTEs
• Retail Banking domain expertise across Banking, Cards & Consumer Lending operations(expertise in any one is required)
• Candidate would be expected to have strong people management skills, business acumen & possess Operations Background Effective client interaction, good communication & presentation skills - Ability to liaison with senior Management Process Driven and has an eye for detail Self-motivated, willingness to take on challenges and adaptable to change Understand Business Needs: costs, resource planning, Billing, Transformation etc
• Problem-solving, analytical and networking skills across various functions Strategic thinking and planning Qualifications

• Provide leadership, direction, and guidance to a team Operations Team Develop and implement strategies to optimize operational processes and improve efficiency
• Collaborate with clients to understand their business needs and requirements, and proactively identify opportunities for service enhancement and expansion
• Conduct regular audits and assessments to identify compliance gaps and areas of operational risk
• Work closely with internal stakeholders, such as legal, compliance, and risk management teams, to address issues and implement solutions
• Optimize resource allocation based on workload forecasts, client requirements, and staffing availability
• Participate in hiring and provide capacity planning/hiring feedback and forecasting Coordinate with HR to recruit, onboard, and train new team members as needed
• Contribute to the development of the overall business strategy and objectives
• Develop and execute operational plans aligned with the organization's strategic goals and objectives
• Monitor industry trends and market dynamics to identify opportunities for business growth and expansion

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