Banker-Customer Experience/ Pipeline

Job Description

Job Requirements Job Description: Banker-Customer Experience/ Pipeline at IDFC FIRST Bank Company Name: IDFC FIRST Bank Job Title: Banker-Customer Experience/ Pipeline Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Jalandhar, Punjab, India Additional Parameters IDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as a Banker-Customer Experience/ Pipeline. As a leading retail bank, we are committed to providing exceptional customer service and building strong relationships with our clients. This is a full-time position located in Jalandhar, Punjab, India. Key Responsibilities Provide excellent customer service to all clients, ensuring their needs are met and their expectations are exceeded Act as a point of contact for customers, addressing any inquiries or concerns they may have Build and maintain strong relationships with customers to promote loyalty and retention Identify and pursue opportunities to cross-sell and upsell bank products and services to customers Conduct financial transactions accurately and efficiently, adhering to bank policies and procedures Collaborate with other team members to achieve branch targets and goals Stay updated on industry trends and changes in banking regulations to provide accurate and up-to-date information to customers Maintain a clean and organized work environment to ensure a positive customer experience Qualifications Bachelor's degree in Business, Finance, or a related field Minimum of 2 years of experience in retail banking or customer service Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Knowledge of banking products and services Proficiency in MS Office and banking software Excellent problem-solving and decision-making abilities Customer-centric mindset and a passion for providing exceptional service If you are a self-motivated individual with a passion for customer service and a desire to grow in the banking industry, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer competitive salary and benefits, as well as opportunities for career advancement within the organization. Join our team and be a part of our mission to provide the best banking experience for our customers. Show more Show less