Banker-Customer Experience North 2

The Banker-Customer Experience North 2 at IDFC FIRST Bank, under the Retail Banking department, plays a crucial role in providing exceptional customer service. Your primary responsibility is to understand and cater to the financial needs of clients effectively. Building and nurturing strong relationships with clients is essential to ensure their satisfaction and loyalty. As a trusted advisor, you will recommend appropriate banking products and services to meet the clients" requirements. Efficiency in conducting financial transactions while strictly adhering to bank policies and procedures is vital for this role. Identifying opportunities for cross-selling and upselling bank products and services to clients is a proactive approach expected from you. Collaboration with team members is necessary to achieve branch targets and goals collectively. Staying informed about banking products, services, and industry trends is crucial to provide well-informed recommendations to clients. Resolving customer complaints promptly and professionally is a key aspect of maintaining customer satisfaction. Strict adherence to regulatory and compliance guidelines is necessary to uphold a secure banking environment for both clients and the bank. The ideal candidate for this position should hold a Graduation degree in any discipline and possess 1-4 years of relevant experience in the banking sector.,