Banker-Customer Experience

The position of Banker-Customer Experience in Retail Banking at the Branch Banking department involves providing exceptional customer service to establish strong relationships with customers and promote efficient and cost-effective customer engagement. The primary objective is to become the preferred banking partner for customers by focusing on client engagement, customer service, operations, liability build-up, cross-sales, and compliance with regulatory requirements. Responsibilities include daily interaction with customers to build up Current Accounts (CA), Savings Accounts (SA), and Term Deposits (TD), as well as promoting Asset and Wealth products. The role requires meeting business targets, providing tailored product solutions based on customer needs, maximizing product penetration, generating additional business from existing customers, and ensuring quick resolution of customer queries and complaints. It also involves strict adherence to banking regulations such as Anti Money Laundering (AML), Know Your Customer (KYC), and Data & Information security policies. Furthermore, the role entails assisting in the closure of audit report observations. In addition to the primary responsibilities, the Banker-Customer Experience should perform audits to ensure compliance with internal and external regulations and guidelines while delivering top-notch customer service to enhance customer loyalty. Key success metrics for this role include achieving CA/SA/TD build-up, increasing the share of customer wallet, meeting product cross-sell targets, and fulfilling performance scorecard requirements. Qualifications required for this role include a graduate degree in any discipline, while a post-graduate degree such as an MBA is preferred. Applicants should have 1-4 years of relevant experience in banking or allied businesses within the BFSI industry, particularly in the functional area of Retail Liabilities.,