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Backend Support

M/S Shiva Lal Agarwala & Company

2 - 5 years

2 Lacs

agra

Posted:3 hours ago| Platform:

Apply

Skills Required

online portal mail drafting backend support feedback management data entry follow ups

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Handle queries and feedback from teachers and students on online support.

Record and track all feedback received.

Coordinate with different team to resolve querries for corrections and updates.

Maintain regular communication with internal and external stakeholders.

Assist in purchase order and purchase billing coordination.

Monitor feedback trends and escalate recurring issues.

Monitor recordings of assigned processes to ensure work quality and share reports with managers.

Handle emails and correspondence.

Support extra tasks assigned by managers/superiors.

Provide support to the senior/superior and handle assigned responsibilities in their absence, ensuring smooth workflow and timely completion of tasks.

Required Skills

• Excellent written and verbal communication in Hindi & English.

• Strong coordination and multitasking ability.

• Fast and accurate typing in both Hindi and English.

• Proficiency in MS Office (Excel, Word) and online portal handling.

• Strong organizational and time-management skills.

• Ability to prepare clear reports and maintain data accuracy.

• Problem-solving and proactive attitude.

• Ability to take ownership when required.

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