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Back Office Supervisor

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

service leadership reporting communication report reports management efficiency resolve multitasking excel

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Team Leader

Location:

Thane

Shift:

Rotational Shifts

Working Days:

5 Days a Week (2 Days Off)

Job Summary:

We are seeking a proactive and experienced Team Leader to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities:Team Management:

Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).

Client Handling:

Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.

Report Making:

Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.

Roster Management:

Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.

Performance Monitoring:

Conduct regular performance reviews and provide constructive feedback to team members.

Process Improvement:

Identify areas for process improvement and implement changes to enhance efficiency and service quality.

Conflict Resolution:

Address and resolve team conflicts in a timely and effective manner.

Requirements

Proven experience in a leadership role (Team Leader/Supervisor)Strong organizational and multitasking skillsProficient in MS Excel and report generation toolsExcellent communication and interpersonal skillsExperience in managing rotational shifts and flexible schedulesAbility to work in a fast-paced, target-driven environment

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DATAMARK, Inc.

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