Back Office Supervisor

Position Title:

• Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules
• Organizes and oversees the schedules and work of assigned back office associates
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy
• Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals
• Reviews work outputs by associates
• Ensures that associates are informed about changes to company products and services
• Collects data and prepares reports on customer complaints and inquiries
• Prepares monthly reports summarizing the assigned back office team's performance
• Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff
• Hires entry-level back office associates
• Performs other related duties as assigned
  

• Education Requirements:
• High School Diploma or equivalent
• Bachelor's degree preferred
• Field Experience:
• At least 2 years of back office field experience
• Position Experience:
• At least 1 year of experience in a supervisory role
• Other Qualifications:
• Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required
  

Requirements

• Excellent leadership and mentoring skills
• Excellent written and verbal communication skills
• Extensive knowledge of back office procedures and principles
• Demonstrated analytical/problem-solving skills
• Excellent multi-tasking skills
• Excellent interpersonal skills
• Organized with attention to detail
• Ability to coach and mentor back office associates
  

Benefits