BA MAS Microsoft BC Senior Associate

Job Description

We are looking for a skilled Senior Associate to join our Managed Application Services team in Bengaluru. The ideal candidate will have 5-10 years of experience supporting Microsoft Dynamics 365 Business Central or NAV, with a strong understanding of Business Central modules and excellent problem-solving skills. Roles and Responsibility Serve as the first point of contact for clients experiencing functional issues within Business Central. Investigate and troubleshoot Business Central functional issues, including financials, inventory, sales, purchasing, and reporting. Log, prioritize, and track support cases through a ticketing system, ensuring timely resolution. Collaborate with consultants, developers, and business analysts to enhance system functionality. Provide end-user support, troubleshooting issues, and ensure the smooth operation of Microsoft Dynamics 365 Business Central. Assist clients in understanding system capabilities and implementing changes effectively. Job Requirements Strong understanding of Business Central modules such as finance, supply chain, sales, and purchasing. Ability to troubleshoot functional issues and provide step-by-step solutions to clients. Experience with system configuration, workflows, and user permissions. Excellent communication and customer service skills. Ability to work in a fast-paced environment and manage multiple support cases. Knowledge of Power BI, Power Automate, or other Microsoft Power Platform tools is a plus. Understanding of SQL queries and reporting tools. Familiarity with Managed Application Services and cloud-based ERP support. Microsoft Dynamics 365 Business Central certifications are a plus.