BA MAS Microsoft BC Senior Associate

The Functional Business Central Managed Application Services position is responsible for providing end-user support, troubleshooting issues, and ensuring the smooth operation of Microsoft Dynamics 365 Business Central. This role involves working closely with clients, analyzing business processes, and resolving functional issues related to finance, supply chain, manufacturing, and other Business Central modules. The ideal candidate will have a strong understanding of Business Central functionality, excellent problem-solving skills, and experience in ERP support.

Customer Support & Troubleshooting

Serve as the first point of contact for clients experiencing functional issues within Business Central.

Investigate and troubleshoot Business Central functional issues, including financials, inventory, sales, purchasing, and reporting.

Log, prioritize, and track support cases through a ticketing system, ensuring timely resolution.

Work collaboratively with technical teams to escalate and resolve complex issues.

System Configuration & Optimization

Assist clients with Business Central setup, configuration, and workflow customization.

Provide recommendations on system optimizations and best practices to improve business processes.

Support updates, patches, and system upgrades, ensuring minimal disruption to client operations.

Training & Documentation

Create and maintain end-user documentation, FAQs, and knowledge base articles.

Conduct training sessions for clients on Business Central features and functionality.

Assist clients in understanding system capabilities and implementing changes effectively.

Collaboration & Continuous Improvement

Work with consultants, developers, and business analysts to enhance system functionality.

Stay updated on Microsoft Dynamics 365 Business Central updates, new features, and industry trends.

Contribute to the development of internal support procedures and best practices.

5+ years of experience supporting Microsoft Dynamics 365 Business Central or NAV.

Strong understanding of Business Central modules such as finance, supply chain, sales, and purchasing.

Ability to troubleshoot functional issues and provide step-by-step solutions to clients.

Experience with system configuration, workflows, and user permissions.

Excellent communication and customer service skills.

Ability to work in a fast-paced environment and manage multiple support cases.

Experience in Microsoft Dynamics GP migration to Business Central is a plus.

Familiarity with Managed Application Services and cloud-based ERP support.

Knowledge of Power BI, Power Automate, or other Microsoft Power Platform tools.

Understanding of SQL queries and reporting tools.

Microsoft Dynamics 365 Business Central certifications are a plus.