BA CRM Functional

Role Overview: As a BA CRM Functional, you will lead the implementation of Aptos One, a unified commerce platform designed for modern retail. You will act as the bridge between business stakeholders and technical teams to ensure the successful deployment of Aptos One modules, including CRM, Order Management, POS, and Merchandising. Your role will require strong retail domain knowledge, process expertise, and hands-on experience with Aptos solutions. Key Responsibilities: - Conduct workshops with business stakeholders to gather and analyze functional requirements for Aptos One implementation. - Translate business needs into functional specifications and solution designs. - Configure Aptos One modules (CRM, Order Management, POS, Merchandising, Loyalty) and support integration with ERP, e-commerce, and third-party applications. - Analyze existing retail workflows and recommend improvements using Aptos One capabilities to enhance customer engagement, operational efficiency, and compliance. - Deliver end-user training, create documentation for Aptos One modules, provide post-implementation support, and troubleshoot functional issues. - Act as a liaison between business teams and technical developers, ensuring timely communication and project delivery across multiple teams. Qualifications Required: - Strong knowledge of Aptos One platform and its modules (CRM, POS, Order Management, Merchandising, Loyalty). - Experience in retail CRM/ERP implementations and omnichannel commerce. - Ability to design functional workflows and translate them into system configurations. - Familiarity with integration processes between Aptos One and external systems. - Excellent communication, documentation, and stakeholder management skills. - Strong problem-solving and analytical abilities.,