B2C & D2C Order Executive / B2C Operations Executive (Ecommerce)

Profile: B2C & D2C Order Executive / B2C Operations Executive

(Ecommerce) | Location:

Note:

Job Apply Link:

Department:

Reports To:

Job Summary

Responsible for end-to-end handling of B2C & D2C orders including order processing, picking, packing, shipping, tracking, and customer returns. Ensures timely and accurate fulfillment to improve customer satisfaction and platform performance.

Key Responsibilities:

• Daily order processing for B2C platforms: Amazon, Blinkit, Instamart, etc.
• Coordinating with courier partners for pickup, manifest preparation & dispatch.
• Picking and packing as per marketplace packing standards (SKU scan accuracy 100%).
• Maintaining Inventory accuracy stock inward, GRN, cycle counting & discrepancy reporting.
• Handling returns (RTO/RTV) and updating system records.
• Monitoring order SLAs to avoid order delays and penalties.
• Ensuring correct labeling Prepaid vs COD orders.
• Updating daily MIS reports Dispatch, Return Analysis, Order Status.
• Good coordination with warehouse team, customer support & logistics partners.
• Follow hygiene, safety & 5S standards in the warehouse.

Required Skills & Competencies:

• Knowledge of B2C e-commerce order processing.
• Familiar with Seller Central / WMS / Eeasyecom.
• Basic Excel skills VLOOKUP, Pivot Table (preferred).
• Strong attention to detail and accuracy.
• Ability to handle high-volume orders under pressure
• Good communication & problem-solving skills.
• Qualification & Experience.

Qualification:

• Graduate /

  12th

• Performance Metrics (KPIs)
• Order Accuracy: 99%
• On-Time Dispatch: 98%
• Inventory Accuracy: 99%
• Return Reduction & SLA Compliance

Interested candidates can apply or share their updated CVs at

essveeconsultant4@gmail.com

Current Openings ( Naukri ) :

https://www.naukri.com/essvee-consultant-jobs-careers-123488705

Current Openings ( LinkedIn ) :

https://www.linkedin.com/company/essvee-consultants/posts/cat

Thanks

Kritika

7827666376

(WhatsApp or Call)