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B2B Collection : Quality Analyst : Gurgaon : 10 LPA : Apply

3 - 5 years

7 - 10 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Quality Audit B2B Collection Quality Analyst Call Quality Call Audit TaskUs Accenture iEnergizer Startek Cogent Quality Adherence Six Sigma Quality Monitoring TechMahindra Telus Quality Check Quality Compliance Quality Tools Teleperformance Concentrix Quality Assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, We are hiring for Leading ITES Company Quality Analyst- B2B Collections Role . Job Description: 3 to 5 years of overall experience At least 1 years of experience in managing quality for B2B (Business to Business) Collections process. Track Key Quality Assurance Metrics: Monitor key performance indicators (KPIs) related to call quality, adherence to policies, and customer satisfaction. Provide Regular Analytics Reports: Prepare and provide regular reports to the management, highlighting quality metrics and suggesting process improvements. Develop Product Knowledge: Continuously improve your knowledge of products and call center performance requirements. Maintain and Develop Standards: Ensure compliance with internal support and call center quality assurance standards. Review Support Interactions: Evaluate a subset of support agents conversations (calls, emails, chat, etc.) based on established quality standards. Constructive Feedback: Accompany evaluations with meaningful and constructive feedback to help agents improve their performance. Resource Specification • 100% WFO (work from office) • Willing to work in night and rotational shifts. • Prior experience in managing quality for B2B Collections process in International BPO • Proficiency in MS Office tools • Good Communication & Presentation Skills • Good understanding of six sigma tools in quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Key Skills a) Any Graduate b) Min 3 Years of Overall Experience c) Min 1 Year Experience in Quality in B2B Collections To Apply for Quality Analyst - B2B Collections Role in Gurgaon . Copy and Paste the below link https://outpace.in/job/quality-analyst-b2b-collection/

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Outpace Consulting Services
www.outpaceconsulting.com

Consulting

Tech City

50-100 Employees

1425 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    COO

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