AVP- Quality Control (Contact Center)

As a Quality Control Head, you play a crucial role in ensuring that products, software, or services meet established quality standards and specifications. In this position as a Quality Control VP/ AVP, you will be responsible for driving the team to conduct thorough inspections, validations, and audits at various stages within the production process. These checks are essential to ensure that all output meets the strict industry standards required for market release, directly influencing the company's reputation by ensuring product reliability and safety. Your responsibilities will include conducting inspections and testing of software, bots, products, materials, or components to verify compliance with quality standards and regulatory requirements. You will maintain detailed records of inspection and testing results, ensuring adherence to established quality control standards and procedures, as well as identifying and documenting any defects or non-conformities found. Additionally, you will be responsible for sampling, generating reports on inspection findings, and providing feedback to production teams to improve product quality. Furthermore, you will lead a team of QC Analysts and Leads, requiring excellent organizational and time management skills, as well as strong communication and interpersonal abilities. Your role will also involve investigating root causes of quality issues, ensuring compliance with industry-specific standards and regulations, and maintaining and calibrating measuring and testing equipment for accuracy in quality control processes. To excel in this role, you should possess a Bachelor's Degree from a reputed institute with 8-10 years of experience in a quality control role. Solid experience with CRM software and MS Office, particularly MS Excel, is required. Excellent listening, negotiation, and presentation skills, along with the ability to work independently and as part of a team in a fast-paced, dynamic environment, are essential. Strong problem-solving skills, creativity, and willingness to travel as needed to meet clients are also desired qualities. This position is located in Sector 125, Noida, and will require onsite work mode.,