AVP - Identity Fraud Operations (Early Joiner)

Purpose:

The purpose of this role is to lead services(s) within fraud operations and facilitate the provision of an efficient and high quality to internal and external customers.

Role holder with will work with service portfolio leads to provide recommendations to uplift standards, policies, strategies and best practices as identified through investigations, customers and colleagues feedback.

Key Responsibilities:

• Effectively coach, motivate and enable to team of individual contributors to maintain high performance and engagement.
• Collaborate and engage with internal/external stakeholders on fraud investigation and prevention.
• Responsible for preparing reports and insights on relevant investigations and received alerts.
• Drive and deliver key change initiatives to address current and future capability needs of the business.
• Proactively manage risk, meet all the policy and compliance requirements, testing controls, adhere to process and procedures pertinent to the role and escalate events , issues and breaches as they are identified.

Experience:

• 10 Years+ experience win FinCrime Operations with subject matter expertise in in Fraud Operations
• Understand Active Operation Management (AOM) or similar operational management principals, focused on driving correct operational outcome
• 3 Years+ experience in leading small-medium sized teams.