AVP - Identity Fraud Operations (Early Joiner)

The purpose of this role is to lead services within fraud operations and facilitate the provision of efficient and high-quality services to internal and external customers. As the role holder, you will collaborate with service portfolio leads to provide recommendations for uplifting standards, policies, strategies, and best practices based on investigations, customer feedback, and colleague input. Your key responsibilities will include effectively coaching, motivating, and enabling a team of individual contributors to maintain high performance and engagement. You will also collaborate and engage with internal and external stakeholders on fraud investigation and prevention efforts. Additionally, you will be responsible for preparing reports and insights on relevant investigations and received alerts. You will drive and deliver key change initiatives to address current and future capability needs of the business. Proactively managing risk, meeting all policy and compliance requirements, testing controls, adhering to processes and procedures relevant to the role, and escalating events, issues, and breaches as they are identified will also be part of your role. To be successful in this role, you should have 10+ years of experience in FinCrime Operations with subject matter expertise in Fraud Operations. You should understand Active Operation Management (AOM) or similar operational management principles that focus on driving the correct operational outcomes. Additionally, you should have at least 3 years of experience in leading small to medium-sized teams.,