AVP - Business Strategy & Operations | Support Team | Tracxn

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Job Type:

Are you a dynamic leader with a passion for revolutionizing customer support, enhancing user

experience, and driving operational excellence? Do you thrive in a fast-paced environment

where innovation, automation, and data-driven strategies shape success? If you're eager to make

a significant impact in a high-growth market intelligence powerhouse, then Tracxn is the place

for you!

About Tracxn:

Tracxn is a leading market intelligence platform that tracks startups, private companies, and

emerging trends across various industries. We empower venture capitalists, investment banks,

and corporate innovation teams with high-quality data and insights. Join us in our journey of

driving data-led decision-making in the startup ecosystem!

Role Overview:

As AVP - Business Strategy & Operations (Support Team), you will play a key role in shaping and

optimizing customer support strategies. You will be responsible for improving customer

experience, enhancing operational efficiency, and ensuring seamless service delivery. This role

requires a strategic thinker who can leverage data-driven insights to drive continuous

improvement and customer satisfaction.

Key Responsibilities:

• Develop and execute strategies to enhance customer support operations and improve overall customer experience.
• Identify process inefficiencies and implement improvements to drive operational excellence.
• Monitor key performance indicators (KPIs) to assess customer support performance and drive actionable insights.
• Work closely with cross-functional teams to optimize support workflows and ensure seamless coordination.
• Implement automation to enhance efficiency and reduce response times.
• Conduct market research and benchmark industry best practices to continuously enhance customer support strategies.
• Collaborate with leadership to align customer support goals with business objectives.
• Lead initiatives to scale support operations while maintaining high service quality.

Key Skills & Qualifications:

• Up to 10 years of experience in business strategy, operations, or customer support management.
• Strong analytical and problem-solving skills with a data-driven approach.
• Experience in process optimization and customer service excellence.
• Excellent communication and stakeholder management skills.
• Ability to work in a dynamic, fast-paced environment with a focus on execution.
• Proficiency in data analysis tools and customer support technologies.
• MBA from a reputed institution is preferred.

Why Join Us?

• Be part of a high-growth startup revolutionizing market intelligence.
• Gain exposure to strategic decision-making and impactful projects.
• Work in a collaborative and innovative environment.

If you are passionate about customer support, business strategy, and driving operational

excellence, wed love to hear from you! Apply now and be a part of Tracxns success story.