157 Avaya Jobs

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Job Title APAC Finance FBM Senior Manager Management Level :06- Senior Manager Location:Bangalore Must have skills: Finance |Revenue| Forecasting | Finance Advisory Good to have skills: Excel, Powerpoint Job Summary : The Market Unit FBM SM a key role in the Finance organization providing data-led insights to advise senior business leaders. They also play a critical role in managing the day-to-day finance operations working closely with business. Roles & Responsibilities: Trusted business advisor to all key stakeholders (CFO, CEO, DOO, Sales Lead) preparing financial and investment analysis into regular monthly business reviews and other strategic meetings as required. Provide business insight and analysis of the local P&L and trends using internal analytics tools to provide recommendations to drive actions. Lead regular forecasting and reporting activities both backward and forward looking, assist Controllership with audit enquiries, ensure compliance to internal policies and US GAAP and highlight risks as required. Effective co-ordination across Accenture including other finance functions, Sales, HR, Quality and Risk, Business Leaders and Business Operations. Transformation champion in the ever-changing technology landscape, as well as coaching the finance teams and business stakeholders. Work alongside other finance functions to ensure timely collection of invoices and proactively manage working capital. Occasionally represent the finance function in new deal approvals, working alongside sales and pricing teams to assess the risk and financials of opportunities. Be a role model and face of finance for the local and global finance teams; support with coaching and mentoring, instill a sense of community and drive best practices amongst the finance workforce. Professional & Technical Skills: 10+ years in similar Finance roles (preferably, P&L management, planning and forecasting, corporate development/transaction services, finance advisory roles). Proficient in Microsoft applications (Excel, PowerPoint) Additional Information: About Our Company | AccentureQualification Experience: 10+ years in similar Finance roles (preferably, P&L management, planning and forecasting, corporate development/transaction services, finance advisory roles). Educational Qualification: Undergraduate degree in Finance / Accounting. Professional accounting qualification preferred.

Job Title - GN - SONG - Service - CX - Speech Analytics Manager Management Level :07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: : Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Job Summary : As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities: Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing. Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms. Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment. Professional & Technical Skills: A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms Experience in contact center operations including operational and performance excellence Prepare the power point readouts with analysis to the clients. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : SAP S/4HANA for Pharmaceuticals Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance end to end. This involves analyzing and designing/re-designing business processes and defining parts of an organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead process improvement initiatives within the organization.- Develop and implement strategies to enhance business function performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA for Pharmaceuticals.- Strong understanding of pharmaceutical industry processes.- Experience in implementing SAP S/4HANA solutions for pharmaceutical companies.- Knowledge of regulatory requirements in the pharmaceutical sector.- Hands-on experience in business process analysis and optimization. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP S/4HANA for Pharmaceuticals.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Overview Responsibilities:- Designing and architecting for web solutions that delivers a seamless omni channel experience. Evaluating and selecting the most suitable technologies and tools to improves omni channel experience and conversions with latest techniques such as Micro Frontends, AEM AEP, AI, Machine Learning and Cloud Native platforms. Must have skills :- Strong experience in Java/J2EE, Micro Services architecture & development, NextJS, Micro frontend with ReactJS, NoSQL databases(Cassandra), Session cache(Redis) and ElasticSearch. Experience in designing & development for large enterprise applications. Ability to translate business requirements into innovative and effective solutions/designs and ensure the successful implementation. Ability to analyze and report on project delivery metrics (planned vs. actual) to identify performance trends, risks, and opportunities for improvement. Strong communication and collaboration skills, with a talent for explaining complex concepts simply. Lead the requirement, design & development with Agile implementation methodology, And should work hand in hand with product area stakeholders. Collaborate with cross-functional teams to design, build, and act as the primary point of contact. Excellent problem-solving skills and troubleshooting skills w.r.t real time challenges of customers. Ability to design complex conversation flows and create engaging user experiences. Able to Drive process improvement initiatives by partnering with cross-functional teams to implement best practices and resolve strategic and organizational issues. Stay updated and keep the team updated with the latest advancements in web technologies, AI and integrating innovative approaches for sustained competitive advantage. Good to have :- Hands on experience in PEGA(Case Management, NBX) and GenAI & Personalization capabilities. Hands on experience on AWS & Google Clouds. Experience on ForgeRock access gateway & identity management platforms. Responsibilities Responsibilities:- Designing and architecting for web solutions that delivers a seamless omni channel experience. Evaluating and selecting the most suitable technologies and tools to improves omni channel experience and conversions with latest techniques such as Micro Frontends, AEM AEP, AI, Machine Learning and Cloud Native platforms. Must have skills :- Strong experience in Java/J2EE, Micro Services architecture & development, NextJS, Micro frontend with ReactJS, NoSQL databases(Cassandra), Session cache(Redis) and ElasticSearch. Experience in designing & development for large enterprise applications. Ability to translate business requirements into innovative and effective solutions/designs and ensure the successful implementation. Ability to analyze and report on project delivery metrics (planned vs. actual) to identify performance trends, risks, and opportunities for improvement. Strong communication and collaboration skills, with a talent for explaining complex concepts simply. Lead the requirement, design & development with Agile implementation methodology, And should work hand in hand with product area stakeholders. Collaborate with cross-functional teams to design, build, and act as the primary point of contact. Excellent problem-solving skills and troubleshooting skills w.r.t real time challenges of customers. Ability to design complex conversation flows and create engaging user experiences. Able to Drive process improvement initiatives by partnering with cross-functional teams to implement best practices and resolve strategic and organizational issues. Stay updated and keep the team updated with the latest advancements in web technologies, AI and integrating innovative approaches for sustained competitive advantage. Good to have :- Hands on experience in PEGA(Case Management, NBX) and GenAI & Personalization capabilities. Hands on experience on AWS & Google Clouds. Experience on ForgeRock access gateway & identity management platforms. Responsibilities:- Designing and architecting for web solutions that delivers a seamless omni channel experience. Evaluating and selecting the most suitable technologies and tools to improves omni channel experience and conversions with latest techniques such as Micro Frontends, AEM AEP, AI, Machine Learning and Cloud Native platforms. Must have skills :- Strong experience in Java/J2EE, Micro Services architecture & development, NextJS, Micro frontend with ReactJS, NoSQL databases(Cassandra), Session cache(Redis) and ElasticSearch. Experience in designing & development for large enterprise applications. Ability to translate business requirements into innovative and effective solutions/designs and ensure the successful implementation. Ability to analyze and report on project delivery metrics (planned vs. actual) to identify performance trends, risks, and opportunities for improvement. Strong communication and collaboration skills, with a talent for explaining complex concepts simply. Lead the requirement, design & development with Agile implementation methodology, And should work hand in hand with product area stakeholders. Collaborate with cross-functional teams to design, build, and act as the primary point of contact. Excellent problem-solving skills and troubleshooting skills w.r.t real time challenges of customers. Ability to design complex conversation flows and create engaging user experiences. Able to Drive process improvement initiatives by partnering with cross-functional teams to implement best practices and resolve strategic and organizational issues. Stay updated and keep the team updated with the latest advancements in web technologies, AI and integrating innovative approaches for sustained competitive advantage. Good to have :- Hands on experience in PEGA(Case Management, NBX) and GenAI & Personalization capabilities. Hands on experience on AWS & Google Clouds. Experience on ForgeRock access gateway & identity management platforms.

As an OSS Management Specialist at Nokia, you'll play a crucial role in ensuring the smooth operation and upgrades of our OSS SQM systems, adhering to agreed SLAs. You will be responsible for preventive maintenance, error collection, and data administration within the CMDB. By effectively managing IT and telecommunications services, you'll contribute to maintaining our network and facilitating strategic upgrades that align with customer needs. This role offers the unique opportunity to work across multiple products, driving innovation and excellence in managed services while supporting Nokia's mission to connect the world seamlessly. You Have: Bachelor's degree in ECE/EEE/IT with good communication skills (both verbal and written) Minimum 5 to7 years experience in Splunk and SM Tools. At least 3 years of experience in OS\Cloud Knowing the process and hands on in Automation is an added advantage. It would be nice if you also have: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like Splunk Core Certified Power User, Splunk Certified Admin, Splunk ITSI Certified Admin. Develop, optimize, and maintain complex SPL queries, dashboards, reports, and alerts for operational monitoring using Splunk. Create visually compelling Splunk dashboards and Knowledge Objects to enhance data visualization and insights. Implement and manage Splunk IT Service Intelligence (ITSI) for proactive event management and performance monitoring. Design and configure ITSI correlation rules and anomaly detection to improve incident response and system reliability. Support integration of ITSM APIs and CMDB for seamless automated event management processes. Provide 24x7 on-call level 2 support on a rotational schedule to ensure system availability and incident resolution. Collaborate with cross-functional teams to address operational challenges and drive continuous improvement initiatives. Leverage predictive analytics and KPI base searches for proactive monitoring and performance optimization in a large-scale environment.

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

SUMMARY Hiring Now: Business Development Executive Fresher & Experienced Welcome! Location: Kolkata Salary: 13,500 to 16,500 + Incentives (up to 6,000) Shift: Day Shift 9: 30 AM 7: 00 PM Work Days: 6 Days a Week 1 Rotational Week Off Job role: Visit 50+ retail outlets daily as per route plan Build strong relationships with retailers Promote products & secure sales orders Ensure product visibility & in - store merchandising Track daily sales, market feedback, and trends Ensure minimum 50% productivity on visits Requirements Freshers & experienced candidates Any UG/ Graduate Field sales experience preferred Must own a two - wheeler Benefits Fixed Salary + Performance Incentives Great Learning & Career Growth Day Shift Only

About The Role Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years’ experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution ? ? ? ? Mandatory Skills: Network Data Admin. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution ? ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution ? ? ? ? Mandatory Skills: Network Data Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Min 1-1.5 yrs. of experience on Avaya voice Platform. 24 * 7 support Monitoring and providing break fix services to DHL offices in Chennai. Configuration of extension and Agent ID. Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. Should know how to take trace. Providing technical support to end user on Avaya and related queries. Should be well experienced on Avaya IP phones installation, configuration and troubleshooting. Should familiar with Avaya Phone configuration techniques. Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques. Should have the knowledge on vector, VDN and announcement. Should know the ACM ( Avaya Communication Manager) and Gateway function in detail. Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident. Hands on experienced on Avaya dialer techniques, Skype, Audio code etc Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support. Monitoring of Trunk Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc. Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider. Work with internal & external stakeholders to address the incident. Familiar with service desk ticketing application. Vendor management. Managing end-to-end user queries related to Avaya and related device. Reasonable English Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift) Ready to work 6 days week Readiness to work on week offs sometimes on need basis Avaya voice skills experience is a must Client interview to happen post which position shall be closed Candidate worked on call center environment will be right fit for the requirement. Candidate from VIS network and AGC Company will be preferred. 1) 24*7 support Availability; 8* 8 Support; 9 hours working Monday to Saturday; Rotational shift except Night 2) Monitoring and providing break fix services to DHL offices in Chennai. 3) Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. 4) Providing technical support to end user on Avaya and related queries. 5) familiar with Avaya Phone configuration techniques and have the knowledge on vector, VDN and announcement. 6) L2 incidents follow up with Service provider until closure of incident. 7) Hands on experienced on Ameyo dialer techniques, Skype, Audio code etc 8) Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support. 9) Monitoring of Trunk and PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc. 10)Work with internal & external stakeholders to address the incident. 11)Familiar with service desk ticketing application. 12)Vendor management. 13)Managing end-to-end user queries related to Avaya, Audio, Ameyo dialer and related device. 14)Good English 15)Ability to work in window of 9am to 6 pm. ( 9hrs rotational shift) 16)Ready to work 6 days week 17)Readiness to work on week offs sometimes on need basis

Key Responsibilities: Provide first-line technical support for voice-related issues via phone, email, or ticketing systems. Monitor, troubleshoot, and resolve VoIP and telephony system issues. Handle call routing, SIP configuration, and PBX setup (e.g., Cisco, Avaya, Asterisk). Coordinate with network and IT support teams for cross-functional troubleshooting. Perform routine maintenance, upgrades, and documentation of voice infrastructure. Track and manage incidents using ITSM tools (e.g., ServiceNow, Remedy).

Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) Research software updates to increase capacity and optimize performance Identify short-term goals to increase productivity in communications infrastructure See that all equipment functions are optimized for efficiency Perform network analysis to improve security and prevent future failures or downtime Research new technologies to stay abreast of field developments Call flow creation and management, Script creation Deliver IVR related Change Request/Service Request/Incidents and troubleshooting Recording configuration and management Voice mail set up and configuration Setup in the application for queues, routing, SLAs Skill-based auto-routing 2nd level of troubleshooting. Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems. Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers. Timely handoff (escalation) of cases that require technical assistance to NOC etc. Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution. Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise. Support of the various Voice Platforms like RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) CN-SH, Avaya S8500 (On-Prem) CN-GZ, Digital Phone System by ChugHwa Telecom (On-Prem) TW, Babble (Sesui) (Cloud-based) UK etc. Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems.'

Qualifications - - Undergraduate degree or equivalent experience. 3 - 5 years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT). • 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher. • Knowledge on Python coding is preferable. • Hands-on experience in Voice BOT / NLU Testing • Hands-on experience on Text-to-speech augmentation. • Hands on experience on SSML tags, Audio Augmentation • Functional Testcase and Test data preparation. • Experience with Splunk queries and log validations. • Experience in call routing and skill-based testing. • Attention to details, strong work ethic and result orientation • Excellent communication skills with ability to work independently and as part of a team. • Proven experience identifying and managing risks. • Flexibility to support and manage multiple projects/deadlines simultaneously. • Ability to occasional work evening and weekend hours as required to support system deployments

Experience - 4+Years JD for ReactJS developer Hands-on with html, css Strong working knowledge on Javascript Strong working knowledge of ReactJS Work locationBangalore WFO mandatory Perks & Benefits: Health and WellnessHealthcare policy covering your family and parents. FoodEnjoy a scrumptious buffet lunch at the office every day (For Bangalore) Professional DevelopmentLearn and propel your career. We provide workshops, funded online courses and other learning opportunities based on individual needs. Rewards and RecognitionsRecognition and rewards programs in place to celebrate your achievements and contributions. Why join Relanto Health & FamilyComprehensive benefits for you and your loved ones, ensuring well-being. Growth MindsetContinuous learning opportunities to stay ahead in your field. Dynamic & InclusiveVibrant culture fostering collaboration, creativity, and belonging. Career LadderInternal promotions and clear path for advancement. Recognition & RewardsCelebrate your achievements and contributions. Work-Life HarmonyFlexible arrangements to balance your commitments.

JD for ReactJS developer 4+ years' experience hands-on with html, css strong working knowledge on Javascript strong working knowledge of ReactJS work locationBangalore WFO mandatory

Project Role : Sales Capture Practitioner Project Role Description : Shape, sell and close deals that are single or multi service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Must have skills : Sales Pursuit Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Sales Capture Practitioner, you will shape, sell, and close deals that are single or multi-service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Be involved in the entire deal lifecycle from start to finish, ensuring successful outcomes. Roles & Responsibilities: Expected to be an SME, collaborate, and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead the development of win strategies for deals. Create and execute negotiation strategies for successful deal closures. Manage and oversee the entire deal lifecycle. Provide guidance and mentorship to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Sales Pursuit Management. Strong understanding of sales methodologies and techniques. Experience in developing and executing sales strategies. Excellent communication and negotiation skills. Ability to analyze market trends and customer needs. Additional Information: The candidate should have a minimum of 12 years of experience in Sales Pursuit Management. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture Lead, facilitate and provide business expertise Contribute to project plans, to obtain approval for detailed plans and resource estimates Present weekly status reports to leadership Must Have: 5+ years of experience in leading CCaaS platform such as Genesys , NICE or Avaya 2+ years of extensive hands-on experience on WFM, Reports, Dashboards, Contact center SLAs Knowledge of Jira and Scrum Must have overview of integrations such as I/P output parameters, real time/batch integrations etc. Good understanding of SDLC