157 Avaya Jobs - Page 4

Job Title DXQ425_AEP Responsibilities Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Preferred Skills: Technology->Digital Marketing->Adobe Experience Platform Educational Requirements Bachelor of Engineering,BTech Service Line Digital Experience * Location of posting is subject to business requirements

Exp Project planning, implementation, Testing for Internet, MPLS SDWAN and Voice Project- Avaya , Genesys Cloud technologies- Azure, AWS Excel, PPT, Visio, Ms Project plan and project management tools Handling Global clients- US, UK, AUS, ME, APAC Required Candidate profile Ensure network security and compliance with industry standards. Provide technical support, guidance to internal teams. Servers & server roles. Knowledge and understanding of LAN ITIL framework Perks and benefits Perks and Benefits

Project Role :Systems Engineering Practitioner Project Role Description :Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills :Unified Communication and Collaboration Implementation Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Join our team in Hyderabad and contribute to the development of innovative engineering solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design and develop engineering systems. Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Manage feature plan implementation and ensure adherence to project timelines. Perform simulations and test methods to validate the functionality and performance of engineering systems. Contribute to system integrations and ensure seamless interoperability. Identify areas for improvement and propose innovative solutions to enhance engineering processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques and test methods for engineering systems. Familiarity with industry standards and best practices in engineering design. Good To Have Skills:Experience with project management tools and methodologies. Additional Information: The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Location: Lulu Cyber Tower 2, Infopark, Kochi Experience: 1-2 Year Qualification: BCA/ B.Sc / B.Tech IT certifications like CCNA, RHCE will be an added advantage Responsibilities: Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all IT & technical queries. Developing the infrastructure and systems to meet the companys needs. Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues. Communicating with third party technical specialists. Working knowledge of Remote Working / Mobile Computing Configuring and managing backup restore procedures. Maintaining a wide range of computer hardware and software programs. Provide secondary support for LAN administration Maintaining Avaya (IP phone), sap and Microsoft Office for retail support, active directory user’s server backups & evaluating new software & security risks

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for developing simulations and test methods to ensure the functionality and quality of the products. Join our team in Bengaluru and contribute to the innovative and efficient implementation of unified communication and collaboration solutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Design and develop engineering systems for physical products. Manage feature plan implementation. Conduct design failure mode effect analysis (DFMEA). Integrate engineering architecture into the systems. Develop simulations to test the functionality of the products. Create test methods to ensure the quality of the products. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques for testing product functionality. Familiarity with test methods to ensure product quality. Additional Information: The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Implementation. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Offering Development Practitioner Project Role Description : Manages and develops content used for client offerings or solutions. Supports by developing, training, and enabling the client to use the offering. Must have skills : Microsoft Dynamics 365 ERP Technical Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Offering Development Practitioner, you will manage and develop content for client offerings, supporting clients in utilizing the solutions provided. Your role involves developing, training, and enabling clients to effectively use the offerings. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Develop innovative strategies for client offerings Conduct training sessions for clients on utilizing the offerings effectively Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Dynamics 365 ERP Technical Strong understanding of ERP systems Experience in developing content for client solutions Ability to train and enable clients on utilizing offerings effectively Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics 365 ERP Technical This position is based at our Chennai office A 15 years full time education is required Qualifications 15 years full time education

Min 1-1.5 yrs. of experience on Avaya voice Platform. 24 * 7 support Monitoring and providing break fix services to DHL offices in Chennai. Configuration of extension and Agent ID. Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. Should know how to take trace. Providing technical support to end user on Avaya and related queries. Should be well experienced on Avaya IP phones installation, configuration and troubleshooting. Should familiar with Avaya Phone configuration techniques. Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques. Should have the knowledge on vector, VDN and announcement. Should know the ACM ( Avaya Communication Manager) and Gateway function in detail. Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident. Hands on experienced on Avaya dialer techniques, Skype, Audio code etc Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support. Monitoring of Trunk Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc. Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider. Work with internal & external stakeholders to address the incident. Familiar with service desk ticketing application. Vendor management. Managing end-to-end user queries related to Avaya and related device. Reasonable English Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift) Ready to work 6 days week Readiness to work on week offs sometimes on need basis Avaya voice skills experience is a must Client interview to happen post which position shall be closed Candidate worked on call center environment will be right fit for the requirement. Candidate from VIS network and AGC Company will be preferred. 1) 24*7 support Availability; 8* 8 Support; 9 hours working Monday to Saturday; Rotational shift except Night 2) Monitoring and providing break fix services to DHL offices in Chennai. 3) Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. 4) Providing technical support to end user on Avaya and related queries. 5) familiar with Avaya Phone configuration techniques and have the knowledge on vector, VDN and announcement. 6) L2 incidents follow up with Service provider until closure of incident. 7) Hands on experienced on Ameyo dialer techniques, Skype, Audio code etc 8) Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support. 9) Monitoring of Trunk and PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc. 10)Work with internal & external stakeholders to address the incident. 11)Familiar with service desk ticketing application. 12)Vendor management. 13)Managing end-to-end user queries related to Avaya, Audio, Ameyo dialer and related device. 14)Good English 15)Ability to work in window of 9am to 6 pm. ( 9hrs rotational shift) 16)Ready to work 6 days week 17)Readiness to work on week offs sometimes on need basis

About Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.comThe Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About The Role : Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication

About The Role : Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Role & responsibilities Basic understanding of Network and Voice (preferred Avaya). • Become knowledgeful as a subject matter expert for the configuration of and trouble shooting of an Avaya SIP configured IP phone(ability to recognize the state of a configured phone, proper steps to remedy, reset, reconfigure a phone and or determine if it is non-programable, e-waste) - Training will be providing by onsite team. • Capture the data of phone replacements and share the report. • Good knowledge of Avaya Phone is an added advantage. • This role is a Work from Office requirement. • Have good communication skills with neutral accent. Preferred candidate profile Avaya Unified Communication, Voice - CTI & Contact Centers, Voice - Legacy & IP Telephony Perks and benefits

Understanding the message the client is seeking to deliver and translating this into attractive copy. Writing perfect, pleasing copy that will engage the reader. Receiving feedback and using it to grow and improve as a copywriter. Understanding client specifications to craft copy that is on brand. Working with team to devise creative strategies. Keeping copy consistent and identifiable for each client. Producing creative ideas for innovative campaigns. (ref:updazz.com). Show more Show less

Hi Everyone!!!! Open Positions in the Manager-Technical Support Role Greetings from Tekaccel! This is about an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Skill: Manager- Technical Support Experience: 10+ Years Location: Hyderabad NP: 0-30 Days Hiring Type: Permanent Operations in 24x7 Support Delivery Mandatory skills: VOIP, Contact Center, and Data Networking Experience/Skills Required: • Overall work experience of 10+ years; strong people management expertise of at least 4-5+ years in technical support management roles. • Strong Experience in managing technical support professionals. • Experience with support tools and phone systems. • Provide guidance, mentoring, training, and delegation responsibilities to team members, enabling their professional growth and development. • Demonstrate strong work ethic and advanced organizational skills; Detailed Role & Responsibilities: • Willingness to work in a 24x7 work environment. • Manage a support team to achieve business objectives, including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals. • Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers. • Deliver performance reviews for all direct reports. • Manage workflows and schedules for direct reports and ensure adequate workload coverage • Deliver regular reports that provide qualitative and quantitative descriptions of business performance. • Manage key processes, including RCA analysis, case reviews, and customer feedback analysis. • Serve as a manager, mentor, knowledge resource, and critical issue point for support agents; build credibility and trust within the support group. • Work as a duty manager on rotation or as per business needs, handling customer partner concerns and priority issues. • Take up and deliver on any other responsibilities as assigned from time to time by the reporting manager/support management. Skills Desired: Technical Knowledge in VOIP, Contact Center, and Data Networking Domains (Avaya, Cisco CUCM, Genesys, Zoom, RingCentral, Cisco/Juniper/Extreme). People Management skills. Customer Handling Skills. Managing Technical = Nice to Have: Effective communication and collaboration skills. What We Offer: 1. Competitive salary and benefits package. 2. Collaborative and dynamic work environment. If interested candidates, please share your updated resume at naveen@tekaccel.com/ WhatsApp to +91 7997763537 Tekaccel Software Services India

Project Role : Sales Capture Practitioner Project Role Description : Shape, sell and close deals that are single or multi service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Must have skills : Sales Pursuit Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Sales Capture Practitioner, you will shape, sell, and close deals that are single or multi-service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Be involved in the entire deal lifecycle from start to finish, ensuring successful outcomes. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead the development of win strategies for deals. Create and execute negotiation strategies for successful deal closures. Manage and oversee the entire deal lifecycle. Provide guidance and mentorship to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Sales Pursuit Management. Strong understanding of sales methodologies and techniques. Experience in developing and executing sales strategies. Excellent communication and negotiation skills. Ability to analyze market trends and customer needs. Additional Information: The candidate should have a minimum of 12 years of experience in Sales Pursuit Management. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Sales Capture Practitioner Project Role Description : Shape, sell and close deals that are single or multi service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Must have skills : Sales Pursuit Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Sales Capture Practitioner, you will shape, sell, and close deals that are single or multi-service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Be involved in the entire deal lifecycle from start to finish, ensuring successful outcomes. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead the development of win strategies for deals. Create and execute negotiation strategies for successful deal closures. Manage and oversee the entire deal lifecycle. Provide guidance and mentorship to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Sales Pursuit Management. Strong understanding of sales methodologies and techniques. Experience in developing and executing sales strategies. Excellent communication and negotiation skills. Good To Have Skills:Experience in CRM software implementation. Additional Information: The candidate should have a minimum of 12 years of experience in Sales Pursuit Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Sales Capture Practitioner Project Role Description : Shape, sell and close deals that are single or multi service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Must have skills : Sales Pursuit Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Sales Capture Practitioner, you will shape, sell, and close deals that are single or multi-service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Be involved in the entire deal lifecycle from start to finish, ensuring successful outcomes. Roles & Responsibilities: Expected to be an SME, collaborate, and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead the development of win strategies for deals. Create and execute negotiation strategies for successful deal closures. Manage and oversee the entire deal lifecycle. Provide guidance and mentorship to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Sales Pursuit Management. Strong understanding of sales methodologies and techniques. Experience in developing and executing sales strategies. Excellent communication and negotiation skills. Ability to analyze market trends and customer needs. Additional Information: The candidate should have a minimum of 12 years of experience in Sales Pursuit Management. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : avaya, amazon connect Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role Overview:you will be responsible for ensuring the smooth operation Amazon Connect . This role requires expertise in handling day-to-day operations, providing L1/L2 support, and maintaining the availability of the contact center platforms. You will be an integral part of a team dedicated to addressing incidents, managing changes, and ensuring high levels of service delivery.Key Responsibilities:Provide support and maintenance for the company's Contact Center environments, including Amazon ConnectWork in rotational shifts to ensure 24/7 support coverage and adherence to SLAs.Act as a Subject Matter Expert (SME) for Amazon Connect and Avaya, resolving P1 & P2 incidents promptly.Participate in change management processes and reviews to maintain platform availability.Collaborate with vendors and support teams to address user-reported incidents.Conduct audits and implement security vulnerability mitigation measures.Handle day-to-day Amazon Connect operations, including troubleshooting, log analysis, and system level changes.Provide support for third-party applications and escalate issues as necessary.Develop IVR flows, CTI integrations, and ensure ongoing management of gateways and media servers.Demonstrate proficiency in Telecom protocols such as SIP, H323, ISDN, and ITIL processes. Technical Experience:Hands-on experience in contact center suite products, including voice, email, and chat.In-depth understanding of cloud contact center architecture and call flows.Proficiency in managing telephony solutions and service management processes. Professional Attributes:Strong customer handling and communication skills.Minimum 2 years of hands-on experience with Amazon ConnectCompleted Avaya trainings and certifications.Bachelor's degree in engineering or related field preferred. Additional Information:Willingness to work in rotational shifts, including nights.Ready to implement network changes and perform testing as required. Qualifications 15 years full time education

Will be responsible for New Lead Generation / New Customer Acquisition Resource will be working with OEM’s like Cisco, Juniper, Poly, AudioCodes etc in Voice, Video – AV & Networking domain to work jointly with OEM contacts.

Role : Intraday Supervisor, Real time management DESIGNATION : Intraday Supervisor, Real time management LOCATION : Noida YEARS OF EXPERIENCE : 4 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Manage a team of Real Time Analysts. Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement Identify and analyze issue, complete post-mortem report and provide feedback Communicate with Partner/Client POCs to address variances First level of Escalation for Intraday issues. Key Skills & Knowledge: Experience in managing large scale complex operations in Real Time Experience in managing a multi-site and multivendor environment Strong Communicator and decision maker Strong business acumen Should be a go-getter and a collaborator Analytical and Problem-solving ability. Ability to simplify complex operations into repeatable processes. Hands-on experience in Telephony and WFM tools. (CMS Avaya/Genesys/Cisco/Aspect/Verint/IEX) High attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : Industrial and Electrical Equipment Good to have skills : Heavy Equipments Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day involves collaborating with project teams, offering industry-specific advice, and contributing to solution design and delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Offer expert advice on industrial and electrical equipment Lead discussions on heavy equipment usage and applications Provide guidance on industry-specific tools and methods Professional & Technical Skills: Must To Have Skills:Proficiency in Industrial and Electrical Equipment Good To Have Skills:Experience with Heavy Equipments Strong understanding of industrial equipment functionality Knowledge of electrical equipment maintenance and troubleshooting Experience in implementing industry-specific tools and methods Ability to analyze and recommend solutions for equipment-related challenges Additional Information: The candidate should have a minimum of 12 years of experience in Industrial and Electrical Equipment This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Should know the ACM ( Avaya Communication Manager) and Gateway function in detail Providing technical support to end user on Avaya and related queries Hands on experienced on Avaya dialer techniques, Skype, Audio code Monitor of PRI lines Required Candidate profile Exp: 2+years Notice period: 30 days current location: Mumbai,Delhi contact on nishakharat@peshr.com/ 8828462627

Job Purpose Objective is to create a virtuous cycle of improvement in our dialer system & process to increase ease for our DMS call center team. Duties and Responsibilities To delivers Innovations. Builds on the ideas identified and shared on agreed timeline. Work with Business/IT in BFL to understand the dialer requirement for business along with CRM integration. Preparation of BRD, User Stories & Test Cases, underlying business processes, and implementation plans with readiness of API specs for dialer specific products/Process flow. Co-ordinate development of solution in line with captured requirements. Necessary business approvals/underwriting approvals to be in sync with APIs and integration kit. Manage the UAT efforts until released into production and provide post-production after-care. Having comprehensive understanding of various phases like Requirement Gathering, Analysis, Design, Development and Testing. Analyzing core system components and extracting business logic and rules for seamless integrations. Work with key stakeholders to effectively orchestrate IT integration of Dialer and CRM integration along with DMS related requirement on customer App (3in1). Key Decisions / Dimensions To execute cross-functional digital projects maintain and manage agreed timelines. To track team KPI and performance Major Challenges To execute cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines. To solve problems for issues that may emerge in the fulfillment space in course of a cross-functional digital project. Identify high customer impact processes within fulfillment and transform them via digital. To make sure real time dialer product & platform support to business & field team Required Qualifications and Experience a)Qualifications Postgraduate with Project Management skill set or Engineering Graduates b)Work Experience More than 2-5 years of experience in financial industry Experience in Project Management, Dialer and CRM platform, Semi technical understanding of APIs, Loan life cycle understanding. Web portal, Cloud & web based dialer along development delivery will be an added advantage

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities 1.Daily MIS 2.Daily reconciliation 3.PSF Hiring , for all location- Coordination with hiring team 4.Mobility usage tracking 5.PSF/SM Productivity monitoring 6.Call center lead conversion tracking 7.Call center lead monitoring (L:A, A:C) 8.PSF incentive workings 9.Insurance reconciliations (BALIC/BAGIC) 10.PSF/employee codes/SFDC ID creation

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities 1.Daily MIS 2.Daily reconciliation 3.PSF Hiring , for all location- Coordination with hiring team 4.Mobility usage tracking 5.PSF/SM Productivity monitoring 6.Call center lead conversion tracking 7.Call center lead monitoring (L:A, A:C) 8.PSF incentive workings 9.Insurance reconciliations (BALIC/BAGIC) 10.PSF/employee codes/SFDC ID creation

Good understanding of services integration; JSON / REST and SOAP/XML services Very good understanding of VDNs , Skills and Telecom related adjuncts • Knowledge of supporting applications for IVR and Telecom/Contact Center Technology; ACM, CTI