654 Avaya Jobs - Page 4

Project description This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You'll be responsible for: Daily operations of various software applications Troubleshooting and maintenance Testing and validation Documentation and change management Cross-functional coordination On-call support Responsibilities Understand how these applications support hospital operations Troubleshoot and maintain these systems Work with different departments (IT, facilities, security, etc.) Document processes and follow change management protocols Be flexible and responsive, especially during off-hours Skills Must have + years of IT experience Strong critical t...

About The Role Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : SAP for Utilities Cust Financial Mgt FICA Good to have skills : SAP for Utilities Billing Minimum 7.5 year(s) of experience is required Educational Qualification : BE BTech Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day will involve collaboratin...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where y...

About The Role Job Title:Specialist Workforce Management Skills, Experience & Education Required Skills: Workforce Management (WFM) Experience with WFM platforms such as NICE, Verint, Calabrio, Aspect Forecasting, capacity planning, scheduling, and real-time queue management Contact center operations and performance optimization Integration with orchestration platforms and infrastructure design ROI generation and solution deployment Speech analytics and customer service domain expertise Preferred Skills: Project Management Roles & Responsibilities Design and deliver workforce optimization solutions in customer service domains Implement WFM platforms and create forecasting models aligned with...

About The Role Job Title:Nice CXone Analyst Skills, Experience & Education Required Skills;Nice CXone\Contact Center Solution Design and Implementation Multichannel Application Development (IVR, Email, Chat, SMS, Social Media) API Integration, Java, WebServices, Containerization (Kubernetes) Voice and Non-Voice Solutions AI and Natural Language Processing (NLU Engines) Cloud Administration and Application Development CRM Integration and Agent Screen Pop Self-Service/IVR and DFO Solution Design Preferred Skills: (blank) Roles & Responsibilities Collaborate with clients to design and implement customer service initiatives Deliver multichannel contact center applications using NICE CXone Integr...

Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing smalland mid-market accounts to enterprise-level customers including public sector, The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS) In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project l...

The Performance Excellence Senior Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may include email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members ...

The Performance Excellence Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may in-clude email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members (phone...

Install, configure, and manage IP PBX systems (Cisco, Avaya, Asterisk, 3CX). (Avaya) Troubleshoot SIP, RTP, and VoIP call quality issues. Configure VoIP gateways, SBCs, and IP phones. Monitor call quality, latency, and bandwidth usage. Manage VoIP integrations with CRM, call centers, and UC platforms. Ensure VoIP security (encryption, fraud prevention). Work with vendors for upgrades and escalations. Education Qualifications Required: Bachelors Degree in Computer Science / IT / Electronics / Telecommunications. Certifications (CCNP Collaboration, Avaya, Asterisk Certified, SIP certifications) highly desirable. Skills Required: 1. Essential VoIP protocols (SIP, RTP, H.323). Cisco/Avaya/Asteri...

Role Overview: As a Technical Support Engineer at First Meridian, your primary responsibility is to provide Tier 2/3 support for Unified Communications (UC) and Contact Center solutions. You will handle escalated technical issues, troubleshoot complex problems, and deliver expert-level support to enterprise customers and partners. Your role will involve assisting Tier 2 engineers with advanced troubleshooting, diagnosing and resolving complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Key Responsibilities: - Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. - Diagnose and resolve complex issues re...

As the selected candidate for this role, you will be responsible for the implementation of Call Centre Technologies such as Avaya, Genesys, Nice, etc. Key Responsibilities: - Implementing Call Centre Technologies like Avaya, Genesys, Nice, etc. Qualifications Required: - CCNA Certification - Knowledge of Call Centre technologies such as Avaya, Genesys, etc. - Educational Qualification: B.Tech / B.E. (IT) / BCA / MCA or equivalent,

Role Network Engineer Do - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) ...

Full job description Needs to have at least 2 of the following skills: Strong technical expertise in IVR systems and platforms (e.g., Microsoft Dynamics 365, Google Dialogflow, AWS Lex, Genesys, Nuance NDF/Mix, Avaya, Cisco). Proficiency in VoiceXML and other IVR development tools and frameworks. Experience with Conversational AI projects, including intent identification and LLM development. Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP). Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services. Experience with database management (SQL, NoSQL). Knowledge of telephony protocols (SIP, TDM). Proficiency in programmi...

So, what’s the role all about? The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the client's ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer’s environment and infrastructure. How will you make an impact? Position reports on a day-to-day basis to MOS Manager. • Knowledge of NiCE solutions – Engage/NTR • Work directly with client's System Engineers to support the NiCE infrastructure across th...

Required Skills & Qualifications Technical Expertise Strong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML etc. Deep understanding of Avaya applications (OD, AEP, POM, Predictive Dialer). Knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms. Familiarity with Avaya enablement services (TSAPI, DLG, DMCC). Working knowledge of Genesys IVR and Genesys Foundry. iOS, Android development knowledge would be added advantage. Experience in designing Conversational AI workflows with LLMs and third-party AI APIs. Exposure to omnichannel solutions (voice, chat, messaging). Cloud & Platform Knowledge Experience with cloud telephony/contact ...

Shift: 6pm IST to 3am IST Work Model: Hybrid The Maintenance and Monitoring Tool Engineer has the responsibility to maintain, implement and troubleshoot ConvergeOne Monitoring tools. These may include but are not limited to ScienceLogic EM7, PRTG, SAL (customer GW and C1 concentrators) and Convergeone Vision (powered by Nectar) and various other support systems and databases. The Maintenance and Monitoring Tool Engineer will also be required to perform demonstrations of the tools to prospective customers and conduct customer security reviews in support of the sale of maintenance and managed services. Responsibilities: Assists or performs installation, configuration and troubleshooting the di...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best practice and advice to the co-workers in the professional area Not only g...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best practice and advice to the co-workers in the professional area Not only g...

Hello all, We have immediate openings for the following positions. Job Title: Collaboration Engineer - Avaya Base location: Hyderabad Work mode: Remote Exp: 10+ Years Hire type: Full-time Job Description: Business Unit: Services Professional Services ***Mainly looking for IX Messaging and designing*** Responsibilities: Plans and communications involve the gathering of information from the customer. Delivers, implements, and supports IX Messaging and a variety of UC technologies, including but not limited to Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrations, and other U/C Applications. Delivers, implements, and supports all associated Microsoft dependencies r...

As a member of the VIS team, you will be part of a company that has experienced exponential growth over the past decade, expanding from 25 employees in 2011 to over 600 employees. Our strong focus on caring for our employees sets us apart, as we believe that they are our most valuable assets. We are committed to providing a healthy, growth-enabled, and satisfactory environment for all our team members. Key Responsibilities: - Lead a team in Pune and Mumbai - Utilize skills in Avaya, Aura Stack components such as CM, AES, SMGR, SM, CMS, IP office - Demonstrate good knowledge of SIP and have practical experience working with it Qualifications Required: - 4-6 years of experience - Bachelor of E...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Sprinklr Platform Architect (TPA) serves as technical lead driving the design, deployment, an...

About The Role We are seeking a detail-oriented, proactive, and technically adept Project Manager to lead the successful execution of strategic IT projects for a US-based enterprise client. This role centers on managing initiatives related to Unified Communications (UC Voice) platforms, Aria Cybersecurity solutions, and associated IT infrastructure programs. The ideal candidate is an experienced project leader who thrives in globally distributed environments, has excellent stakeholder management capabilities, and combines delivery excellence with strong technical fluency. Key Responsibilities Project Ownership & Execution : Lead End-to-end Project Delivery For UC Voice systems (e.g., Microso...

About the Job We are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep understanding of workforce dynamics, strong forecasting and planning capabilities, and the communication skills necessary to translate insights into impactful client conversations. As Senior Capacity Planner, You Will Develop short, mid, and long-term capacity plans in line with forecasted demand, productivity, attrition, and hiring inputs. S...

Job Title: Services Senior Consultant Location: Hyderabad Employment Type: Full Time The job We are seeking a highly skilled and experienced UOC Senior Consultant to lead the design, implementation, and maintenance of Unified Operations Center (UOC) systems across complex infrastructures and multiple domains. Essential requirements Non-Technical: Excellent written, verbal, technical and interpersonal communications skills. Ability and flexibility to travel for requirement gathering, discussions and project delivery. Proficient with Microsoft Office; Word, Excel, Outlook, Project Technical 9 -12 years of relevant Industry experience Experience with WONDERWARE SCADA, SYSTEM PLATFORM, InTouch a...

So, what’s the role all about? The Support Engineer role is to deliver technical support to end users about how to use and administer the NiCE Recording software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources. Record, track, ...