654 Avaya Jobs - Page 7

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 6 - 14 Years 6- 10 Years- 10LPA 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science...

Roles and Responsibility Analyze and interpret complex data sets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Provide exceptional customer service and support to internal stakeholders. Identify and mitigate risks associated with poor planning and resource allocation. Develop and maintain reports and dashboards to track key performance indicators. Job Requirements Strong understanding of IT Service & Consulting industry trends and best practices. Excellent analytical and problem-solving skills, with attention to detail. Ability to work effectively in a t...

Roles and Responsibility Analyze and solve increasingly complex problems with minimal instruction on daily work/tasks and moderate level of instruction on new assignments. Interact with peers within Accenture, clients, and/or Accenture management to deliver business solutions. Make decisions that impact own work and may impact the work of others as an individual contributor or small team lead. Work in rotational shifts and adapt to changing schedules. Collaborate with cross-functional teams to achieve business objectives. Provide expert-level support for WFM-related queries and issues. Job Requirements Minimum 5 years of experience in WFM analysis or related field. Strong understanding of WF...

Min 3-5 years of dialer management and MIS reporting experience. Hands-on experience with predictive/progressive dialers (e.g., Ameyo, Five9, Avaya, Genesys). Proficiency in Excel (pivot tables, VLOOKUP, charts) and reporting tools. Required Candidate profile 6 days working Excellent communication Valid Passport needed Noida CTC can vary from 6 to 9L Call Vikas 8527840989 Email vikasimaginators@gmail.com

Looking for SAP SD GTS Consultant with expertise in Sales & Distribution and Global Trade Services. Must configure and support compliance, customs, and trade processes. Integration experience with SAP ECC/S4 modules preferred.

We are looking for a highly skilled, hands on and self motivated system integrator to join us as consultant and work on the data center migration efforts for our electronic finance systems. The role will perform hands on system migration work to seamless relocate our sophisticated, large scale finance systems to the new data center in Asia region. The ideal candidate is expected to have hands on experience of system migration, deployment under UNIX/Linux environment, with excellent communication skills. By performing the role, the candidate will have the opportunity to operate on the large scale electronic financial systems by working with cross Asia region teams. The responsibilities of thi...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Telephony Engineer Description: We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems. Responsibilities: Design, configure, and maintain SIP trunks, call routing, and dial plans. Integrate telephony platforms with CTI and enterprise systems. Collaborate with network engineers to optimize QoS for voice traffic. Ensure high availability and...

Hiring for a WFM Role for Multiple locations in India. Mainly Hiring for Gurgaon Bangalore Hyderabad Pune Kolkata Mumbai CTC 6 Lakhs to 18 Lakhs I am interested in candidates. Please apply online to the posting, and will get a call. Regards,

Skill:SAP GTS Location:Pan India Notice Period:Immediate Employment Type: Contract Mandatory Skills GTS Trade Preference Compliance Processes Customs Management 2-3 years in the Consumer Goods industry in AMS.

Roles and Responsibility Collaborate with cross-functional teams to design and implement solutions using Microsoft Lync SFB Server Admin. Provide technical support and troubleshooting for Microsoft Lync SFB Server Admin issues. Develop and maintain documentation for Microsoft Lync SFB Server Admin configurations. Conduct training sessions for end-users on Microsoft Lync SFB Server Admin best practices. Analyze business requirements and provide recommendations for process improvements using Microsoft Lync SFB Server Admin. Ensure compliance with industry standards and best practices for Microsoft Lync SFB Server Admin. Job Requirements Strong knowledge of Microsoft Lync SFB Server Admin, incl...

Key Responsibilities: Design, develop, and execute IVR test cases using Cyara tools. Automate functional, regression, and load testing for voice and digital customer journeys. Validate call flows, prompts, speech recognition, DTMF, and customer experience across IVR systems. Collaborate with developers, business analysts, and operations teams to gather requirements and define test strategies. Conduct end-to-end testing of voice, SMS, chatbots, and omnichannel interactions where applicable. Perform root cause analysis and log defects, track resolutions, and verify fixes. Ensure seamless integration of IVR with backend systems (CRM, databases, CTI). Monitor and report on test execution status,...

Work Type: WFO (Hybris) Job Description: Basic Skills: ABAP, OOPS ABAP Needed Skills: BOPF, FPM and FBI Adv Skills: ABAP on HANA, ODATA, BRF+ An SAP ABAP Technical job description involves analyzing business requirements and translating them into robust technical solutions within SAP systems using the ABAP programming language. Key responsibilities include designing, developing, testing, and debugging custom programs, reports, and interfaces; collaborating with functional teams for seamless integration; and performing performance tuning and code reviews to maintain high standards. Advanced tasks may include AMDPs, OData services, and S/4HANA enhancements.

We are looking for a skilled WFM Analyst to join our team at Gratitude India Manpower Consultants Pvt. Ltd., with 487 being the reference number for this position. The ideal candidate will have experience in IT Service & Consulting and be able to work effectively in a fast-paced environment. Roles and Responsibility Analyze and interpret complex data sets to identify trends and patterns, providing insights to stakeholders. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Design and maintain reports and dashboards to track key performance indicators. Identify and mitigate risks associate...

Roles and Responsibility Provide high-quality Japanese language support to clients and internal teams. Develop and implement effective language training programs for employees. Collaborate with cross-functional teams to ensure seamless communication. Conduct language assessments and evaluations to identify areas for improvement. Create engaging content and materials to promote language learning and cultural awareness. Foster strong relationships with stakeholders through excellent communication skills. Job Requirements Proficient in Japanese language (N2 level) with excellent reading, writing, and speaking skills. Experience in the IT Service & Consulting industry is preferred. Strong unders...

Senior Consultant (Avaya Voice) Job Description Responsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). Primary Roles & Responsibilities: Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues. Identify, research, analyze, diagnose, resolve and close escalated technical...

Senior Engineer Application & Professional Services Job Description Key Skill Application Development & Integration Platform Expertise Cloud & Multi-Platform Integration Professional Services & Support Required Skills & Qualifications Technical Expertise Strong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML etc. Deep understanding of Avaya applications (OD, AEP, POM, Predictive Dialer). Knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms. Familiarity with Avaya enablement services (TSAPI, DLG, DMCC). Working knowledge of Genesys IVR and Genesys Foundry. iOS, Android development knowledge would be added advantage. Experience i...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 815 years of overall experience in experience in managing transformation for contact center o...

#Experience:5+ Years #Skill: Teamcenter #Notice Period: Immediate #Employment Type: Contract #Work Mode: WFO/Hybrid Mandatory Skills - 1. Teamcenter configuration & customization, client- side customization, server -side customization, AWC customization. 2. Java/Java script , C/C++, BMIDE, ITK, SOA, SQL. 3. Modules - Structure Manager, Workflows, MCAD Integration, Classification, Change Management, Access control, Organization 4. Basics of Data Migration, TCXML, PLMXML, IPS Uploader etc. 5. MCAD Integration, dispatcher 6. Good communication skills.

About The Role PRIMARY SET Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user behavior. Translate data into cle...

About The Role PRIMARY SET Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user behavior. Translate data into cle...

About The Role PRIMARY SET Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Experience Level 7 10 + Yrs. Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user beha...

About The Role PRIMARY SET Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Experience Level 7 10 + Yrs. Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user beha...

About The Role PRIMARY SET Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Experience Level 7 10 + Yrs. Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user beha...

About The Role PRIMARY SET Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Experience Level 7 10 + Yrs. Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user beha...

About The Role PRIMARY SET Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Experience Level 7 10 + Yrs. Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user beha...