247 Avaya Jobs - Page 7

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Job Summary:The Accounts Payable Specialist is responsible for managing the company's accounts payable processes, ensuring timely and accurate processing of accounting related activities. This role involves accounting & audit related activities & in this domain ensuring compliance with company policies and regulations and contributing to the overall efficiency of the finance department.This position will be based out of UKG Noida office in India and will report to the Manager of Accounts Payable who is based out of UKG Noida office in India. Further, this position will operate during 11:30am IST to 8:30pm IST.Policy Compliance, Train Internal & External Customers: Work with the business to identify their needs and requirements Ensure that Accounts Payable policies and procedures are created, communicated, maintained and monitored within the organization and with external vendors Build strong internal/external and cross-functional business relationships Respond to vendor inquiries and resolve invoice discrepancies in a timely mannerKey Responsibilities: Execute Accounting ActivitiesPre-Month End workings, APSL close, Posting Manual Journals within timelines as per the company policies with accuracy Payment ProcessingPrepare and execute payment runs, including checks, ACH, DD and wire transfers, while ensuring timely payments to vendors along with bank reconcillations Vendor ManagementMaintain positive relationships with vendors, addressing inquiries and resolving discrepancies in a timely manner with accurate details Audit SupportAssist in internal and external audits by providing necessary documentation and explanations related to accounts payable transactions. Ensure first time responses and support in preparation for various global audits. Proactive communication on any anticipated audit observations. ReconciliationPerform monthly reconciliations of accounts payable ledgers vs GL to ensure accuracy and completeness within timelines to be submitted in Blackline ReportingGenerate and analyse accounts payable reports, providing insights to management regarding outstanding liabilities & pending accountings with detailing around aged items Process ImprovementIdentify opportunities for process improvements within the accounts payable function to enhance efficiency and accuracy & ensure its practices through automations etc. CollaborationWork closely with other departments, including sub functions within Accounts payable, General Ledger, FP&A and other finance groups to ensure seamless operations and communication. Process DocumentationsCreate/update Process documentation/SOP creation as and when requiredQualifications: 3-5 years of work experience Advanced working knowledge of Microsoft Excel is a must Experience in Analysing data, identifying trends and Suggesting solutions which lead to process efficiency Bachelor's degree in Accounting or Business Ability to embrace technology and change management Technical Skills "“ MS Office, creating & delivering business presentations etc. Capable to function professionally and maturely in a fast paced highly interactive work environment Strong people and customer service skills, advocate positive working relationships among internal and external customers Good project management skills and proven influencing skills with peers and senior management Well-organized, extreme attention to detail and a self-directed individual or with minimal supervision Working knowledge of Global Tax nuances will be a plus Reporting experience of basic AP KPI's Experience of change management like process transition/ Policy changes/ERP transition management will be a value add* Hands-on experience on D365 & Oracle a plus Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose"” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.Job Summary:The Accounts Payable individual is responsible for managing the company's accounts payable processes, ensuring timely and accurate processing of accounting related activities. This role involves accounting & audit related activities & in this domain ensuring compliance with company policies and regulations and contributing to the overall efficiency of the finance department.This position will be based out of UKG Noida office in India and will report to the Manager of Accounts Payable who is based out of UKG Noida office in India. Further, this position will operate during 11:30am IST to 8:30pm IST.Policy Compliance, Train Internal & External Customers: Work with the business to identify their needs and requirements Ensure that Accounts Payable policies and procedures are created, communicated, maintained and monitored within the organization and with external vendors Build strong internal/external and cross-functional business relationships Respond to vendor inquiries and resolve invoice discrepancies in a timely mannerKey Responsibilities: Execute Accounting ActivitiesPre-Month End workings, APSL close, Posting Manual Journals within timelines as per the company policies with accuracy. Action on the aged AP Subledger items with reasoning and resolve Payment ProcessingPrepare and execute payment runs, including checks, ACH, DD and wire transfers, while ensuring timely payments to vendors along with bank reconciliation Vendor ManagementMaintain positive relationships with vendors, addressing inquiries and resolving discrepancies in a timely manner with accurate details Audit SupportAssist in internal and external audits by providing necessary documentation and explanations related to accounts payable transactions. Ensure first time responses and support in preparation for various global audits. Proactive communication on any anticipated audit observations. ReconciliationPerform monthly reconciliations of accounts payable ledgers vs GL to ensure accuracy and completeness within timelines to be submitted in Blackline ReportingGenerate and analyse accounts payable reports, providing insights to management regarding outstanding liabilities & pending accountings with detailing around aged items Process ImprovementIdentify opportunities for process improvements within the accounts payable function to enhance efficiency and accuracy & ensure its practices through automations etc.CollaborationWork closely with other departments, including sub functions within Accounts payable, General Ledger, FP&A and other finance groups to ensure seamless operations and communication. Strong team player with excellent communication skills. Guide on the process questions to enhance learnings within AP groups Process DocumentationsCreate/update Process documentation/SOP creation as and when requiredQualifications: 3-5 years of work experience Advanced working knowledge of Microsoft Excel is a must Experience in analysing data, identifying trends and Suggesting solutions which lead to process efficiency Bachelor's degree in Accounting or Business Ability to embrace technology and change management Technical Skills "“ MS Office, creating & delivering business presentations etc. Capable to function professionally and maturely in a fast paced highly interactive work environment Strong people and customer service skills, advocate positive working relationships among internal and external customers, strong communication skills Good project management skills and proven influencing skills with peers and senior management Well-organized, extreme attention to detail and a self-directed individual Working knowledge of Global Tax nuances will be a plus Reporting experience of basic AP KPI's Experience of change management like process transition/ Policy changes/ERP transition management will be a value add. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

#Skill SAP SD GTS #Notice Period: Immediate #Employment Type Contract #Work ModeWFO Experience on SAP SD Must have implementations Good knowledge on GTS

Project description Mobility Hub (MH) - is a Resource Management practice of internal candidates' movement. It helps Luxoft employees in building new career paths and furthering professional development. Candidate Processing Center (CPC) is a team that takes part in Mobility Hub process. We are looking for CPC Specialist, who will join CPC team and will be responsible for the pre-selected, internal candidates processing administrative activities. Responsibilities 1)To organize all processing after CV Review/PM CV Review till Client interview. 2)Schedule and reflect in LuxHire s-m Technical Interview (Pre-Screen, Codding session), PM CV Review, PM Interview, Task, UTIC, HackerRank test, Client CV Review, Client Interview. Average workload per month40 candidates / 100+ events. 3)Checking all scheduled events for presence from both sidescandidate and interviewer. Tracking accepts of invitations. 4)Cooperation with Mobility Hub Managers, informing them about every scheduled, rescheduled and cancelled events, every notice about candidate or interview's results, all information got from Hiring Managers about candidate. 5)Communication with candidates about their processing organization, providing vacancy description, time for interview scheduling 6)Communication with Hiring Managers and Account Managers about any details of scheduling interviews, providing sometimes additional information about candidate (except SE and possible start date). 7)To track feedbacks, send reminders for those that were overdue to proceed with the next steps. 8)To share feedbacks with candidates and moderate them, if there are some negative and demotivating comments. Request for a structured feedbacks if interviewer provides non informative one. Skills Must have Excellent written and verbal communication skills with the ability to communicate effectively with stakeholders across the business. Advanced knowledge of English (both verbal and written). Good knowledge of MS Outlook, MS Word, MS Excel and MS PowerPoint. Working experience in HR/Recruitment areas or PMO / Administrative positions, a background and knowledge of recruiting is a plus Nice to have Well organized with the ability to manage multiple tasks, shift priorities as needed, and work with tight deadlines. Good self-management skillstakes initiative to learn a new task or explore a problem further without specific instruction. Strong problem-solving skills. Thrives in a fast-paced environment, flexible and adaptable to change. Working experience in a large organization with a branch structure. Other Languages EnglishB2 Upper Intermediate,HindiC2 Proficient Seniority Regular

Employment Type: Contract Job Description : Hands on experience SAP HANA and strong knowledge in FICO. Experience in one or more of the following skills SAP S4 Accounts payable SAP S4 Fixed assets SAP S4 General ledger SAP S4 RAR

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Role Network Engineer Do - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Network Data Admin.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Firewalls and VPN. Experience5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Nice Incontact Contact Center Admin. Experience5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: SD-WAN Cisco Viptela. Experience5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Illumio Micro Segmentation. Experience5-8 Years.

locationsHyderabad time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 30, 2025 (1 day left to apply) job requisition idJR-0011872DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadPune, Astral CourtBangalore Fortune Summit time typeFull time posted onPosted 14 Days Ago time left to applyEnd DateMay 30, 2025 (30+ days left to apply) job requisition idJR-0010137DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadBangalore - North time typeFull time posted onPosted 17 Days Ago time left to applyEnd DateMay 19, 2025 (13 days left to apply) job requisition idJR-0011479 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Teams development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualification Any Graduation

Skill required: Marketing Operations - Creative Design Designation: Content Development Senior Analyst Qualifications: Any Graduation Years of Experience: 5-8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "The Creative lead would partner and lead a team of thinkers and doers; with an ability to bring design and content together seamlessly thus help in rendering meaningful solutions to given business challenges. The lead would be accountable for driving relationships and creative outcomes from global and local stakeholders with an objective to deliver effective local design renditions and campaigns. Role requires Digital Marketing Ads & Promotion creation/designBachelors degree or relevant fine arts/design degree Minimum 8-12 years of experience as a design lead or a similar profile Proficiency of Adobe Creative Suite, Microsoft Office, InDesign, Illustrator, CDR, Premiere Pro After Effects, Photoshop, Adobe experience manager on both PC and Mac platformsCreative design is a process that uses digital and physical design tools and core design training to create comps and final art that bring creative concepts to life for marketing purposes.Must have an experience of handling teams both design and copyMust have an experience in relationship managementMust have a deep understanding of working across the globe in different platforms and formats." What are we looking for "Problem-solving skillsStrong interest in Graphic Design, Print design, motion graphic design, entertainment and technologyTech savvyLove for great design a plusAbility to think on your feet and anticipate issues before they happenMust be able to thrive and excel in a fast-paced, heavy volume environment; adapting to quickly changing demands and deadlines while keeping a professional attitudeDetail-oriented with the ability to interface with all internally and the creative community as well as all levels of global stakeholders " Roles and Responsibilities: "Inspiring creativity throughout all design work (print, digital etc.) and ensure that the design team is aware of trends & improvement in both techniques and technology that are relevant to the business and assessing which will contribute to the business and its clients. Work closely with copywriters to have a good alignment of copy and designAccountable for end-to-end orchestration to ensure delivery of artworks from the pertinent stakeholder Extracting relevant assets from Library and providing them to internal team for further image correction, renditions etc. Driving clear objective of service adoption and best practice guidance at global and local marketsManage the graphic requests system and verify the accuracy of the request, and coordinate with scheduling, finishing and designers. Communicate any timely updates or changes with all stakeholders.Regularly monitor production program, for possible new requests and communicate to creative leads any potential new, updated or revised design requests. Key component of overseeing production; candidate will handle heavy volume, fast turnaround of deliverables for all requests.Coordination touchpoint with strategic agencies, as well as with global stakeholders from the clients endQuality control and improvement of design output. Ensure that the quality of work meets the project requirement. Maintain communication and cordial relationship between design and other departments within the organization." Qualification Any Graduation

Job Title - GN - SONG - Service - CX - Speech Analytics Senior Manager Management Level :06 - Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: :Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Job Summary : As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities: Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing. Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms. Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment. Professional & Technical Skills: A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms Experience in contact center operations including operational and performance excellence Prepare the power point readouts with analysis to the clients. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | AccentureQualification Experience: 3 to 5 Years Educational Qualification: Minimum 15 Years of Education

Job Title - GN - SONG - Service - Genesys - Associate Manager Management Level: 8-Associate Manager Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 10 to 12 Years Educational Qualification: Minimum 15 Years of Education

Skill required: Marketing Operations - Creative Design Designation: Content Development Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Creative lead would partner and lead a team of thinkers and doers; with an ability to bring design and content together seamlessly thus help in rendering meaningful solutions to given business challenges. The lead would be accountable for driving relationships and creative outcomes from global and local stakeholders with an objective to deliver effective local design renditions and campaigns. Role requires Digital Marketing Ads & Promotion creation/designBachelors degree or relevant fine arts/design degree Minimum 8-12 years of experience as a design lead or a similar profile Proficiency of Adobe Creative Suite, Microsoft Office, InDesign, Illustrator, CDR, Premiere Pro After Effects, Photoshop, Adobe experience manager on both PC and Mac platformsCreative design is a process that uses digital and physical design tools and core design training to create comps and final art that bring creative concepts to life for marketing purposes. What are we looking for Problem-solving skillsStrong interest in Graphic Design, Print design, motion graphic design, entertainment and technologyTech savvyLove for great design a plusAbility to think on your feet and anticipate issues before they happenMust be able to thrive and excel in a fast-paced, heavy volume environment; adapting to quickly changing demands and deadlines while keeping a professional attitudeDetail-oriented with the ability to interface with all internally and the creative community as well as all levels of global stakeholdersCommunicates and enforces best practices related to workflow and tools.Suggests improvements to digital production workflow and planning process.Produces quality art files for advertising, and communication materials, which meet the technical and conceptual needs of the client. Manages the user interface (UI) design, including the visual effort.Develops and champions the visual design philosophy.Provides creative direction, creating templates/styles for client brands that junior teammates follow. Roles and Responsibilities: Inspiring creativity throughout all design work (print, digital etc.) and ensure that the design team is aware of trends & improvement in both techniques and technology that are relevant to the business and assessing which will contribute to the business and its clients. Work closely with copywriters to have a good alignment of copy and designAccountable for end-to-end orchestration to ensure delivery of artworks from the pertinent stakeholder Extracting relevant assets from Library and providing them to internal team for further image correction, renditions etc. Driving clear objective of service adoption and best practice guidance at global and local marketsManage the graphic requests system and verify the accuracy of the request, and coordinate with scheduling, finishing and designers. Communicate any timely updates or changes with all stakeholders.Regularly monitor production program, for possible new requests and communicate to creative leads any potential new, updated or revised design requests. Key component of overseeing production; candidate will handle heavy volume, fast turnaround of deliverables for all requests.Coordination touchpoint with strategic agencies, as well as with global stakeholders from the clients endQuality control and improvement of design output. Ensure that the quality of work meets the project requirement. Maintain communication and cordial relationship between design and other departments within the organization. Qualification Any Graduation

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : SAP for Utilities Cust Financial Mgt FICA Good to have skills : SAP for Utilities BillingMinimum 7.5 year(s) of experience is required Educational Qualification : BE BTech Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day will involve collaborating with the client project teams, offering your expertise in SAP for Utilities Cust Financial Mgt FICA, and contributing to the design and delivery of solutions. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Contribute to the successful solution design and delivery- Offer expertise in SAP for Utilities Cust Financial Mgt FICA- Provide functional and technical guidance to client project teams Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Utilities Cust Financial Mgt FICA- Good To Have Skills: Experience with SAP for Utilities Billing- Strong understanding of the utilities industry and its financial management processes- Experience in solution design and delivery for utilities customer financial management- Knowledge of industry-specific tools and methods for utilities solution design- Ability to provide functional and technical guidance in SAP for Utilities Cust Financial Mgt FICA Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP for Utilities Cust Financial Mgt FICA- This position is based at our Pune office- A BE BTech degree is required Qualification BE BTech

Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As an Implementation Engineer in Acqueon you will. Own the responsibility for the implementation of Acqueon products into our customer's ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customers environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need. Understanding of omni channel communication technologies and their role in the contact center. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact center products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact center product experience (dialer, ACD, IVR, etc). EHR Implementation Experience is preferred. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.8LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123