157 Avaya Jobs - Page 3

Email your resume to: Khushi@wissenpro.com Looking for a role in Workforce Management & Forecasting? Apply now and be part of our expert team! Role: Workforce Management (WFM) & Forecasting Professionals Working Days: 5-6 days/week Shifts: 24/7 or Rotational (Mostly Morning) Transport: One-way cab (role-dependent) Job Summary: We are seeking experienced professionals in Workforce Management (WFM), Real-Time Analytics (RTA), Forecasting, Capacity Planning, and Dialer Operations to join our team. Candidates will be responsible for scheduling, monitoring, forecasting, and optimizing workforce operations across various platforms like Avaya, Genesys, Cisco, Aspect, Verint, IEX , and data analytics tools like Python and R-Studio . Key Responsibilities: Real-Time & Intraday Management: Monitor and manage workforce operations to ensure optimal staffing levels and adherence to SLAs. Capacity Planning & Forecasting: Analyze historical data to forecast call volume, workforce needs, and business demands. Scheduling & Optimization: Create and manage agent schedules using WFM tools like IEX, Verint, Aspect, or Genesys Dialer . Performance Analysis: Generate reports, track KPIs, and provide insights to improve operational efficiency. Data Analytics & Automation: Utilize Python, R-Studio, and Advanced Excel to build forecasting models and automation. Process Improvement: Identify and implement strategies to enhance workforce planning and real-time monitoring. Key Skills & Qualifications: Experience: 1-4+ years in WFM, RTA, Forecasting, or Dialer Operations Technical Skills: CMS Avaya, Genesys, Cisco, Aspect, Verint, IEX, Advanced Excel Data Analytics: Forecasting techniques, R-Studio, Python (for data modeling) Workforce Planning: Scheduling, capacity planning, real-time tracking Problem-Solving: Strong analytical and decision-making skills Communication: Ability to work with multiple stakeholders and cross-functional teams Why Join Us? Competitive Salary Packages Growth Opportunities in Workforce Management & Analytics Exposure to Cutting-Edge WFM & Analytics Tools A Collaborative & Dynamic Work Environment

Hiring for RTA/RTA TL/RTA Manager for Leading BPO for Hyderabad RTA - 7.00 LPA -8.50 LPA RTA TL - 9.00 LPA- 11.00 LPA RTA Manager - 12.00 LPA -14.00 LPA Need 3+ yrs of exp into RTA for RTA role 4+ yr of exp for RTA TL 6-8 yr of exp for RTA Manager Required Candidate profile Mandatory tool : IEX & GSHOT Must be a graduate Should have BPO exp Pan India people can apply

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English - Proficient What would you do? The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Enables a superior brand experience , accelerates responsible growth and creates a secure environment.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Demonstrate sound work ethic Must have advanced level Microsoft Excel/Word/Powerpoint and Google Sheet/Doc Experience with IEX, CMS, Avaya, Symposium, Blue Pumpkin or similar tool will be an added asset Ability to create reports in Excel/Sheet and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Adaptable and flexible Ability to perform under pressure Written and verbal communication Strong analytical skills Ability to meet deadlines Ability to take initiative Flexible team player with a positive attitude Must have good time management with the ability to work with minimal supervision and under tight timelines Capable of managing multiple, simultaneous projects Must be friendly and professional with a positive attitude Organized with the ability to quickly and effectively adapt to change Excellent attendance record Able to communicate professionally - oral and written Problem solving skills Roles and Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation of metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Use trends and reports to forecast requirements Assist with projects and other duties as requested or assigned In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts 100% Work from Office Should be flexible for rotational shift to cover 24 hrs window Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Ability to work with minimal supervision and support Operational requirements and objectives.Ability to adapt to workload and multitask with attention to detail in a dynamic environment.Proficient in Verint WFM tool Roles and Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to their direct reports You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Team's development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualifications Any Graduation

Sales Manager IT & Contact Center Solutions Location: Ahmedabad Join a Leading IT Solutions Provider & Drive Sales Growth! Are you a results-driven sales professional with a passion for IT and Contact Center Solutions? We are looking for a Sales Manager to lead business growth in the West Region for a reputed IT solutions provider. If you have a strong track record in IT sales and business development, this is an exciting opportunity to make a significant impact. Key Responsibilities: Drive new lead generation and customer acquisition across the West Region. Build and nurture relationships with OEM partners in Voice, Video-AV & Networking domains. Develop and execute territory and strategic account plans to maximize revenue growth. Identify and capitalize on new business opportunities, expanding the company’s customer base. Collaborate with internal technology teams to provide seamless sales solutions while focusing on commercial sales. Qualifications & Skills: Bachelor’s degree (or equivalent combination of education and experience). 8+ years of industry experience in IT sales, specifically in Contact Center Solutions and related domains. Certifications in Voice Telephony (On-Prem & Cloud) and Networking are a strong advantage. Strong electronic correspondence and business research skills. Excellent analytical, communication, and customer-handling skills. Proficiency in English (written and verbal). Why Join Us: Be part of a dynamic and growing IT solutions provider. Collaborate with top-tier OEMs and industry leaders. Opportunity to develop strategic sales plans and drive impactful business growth. Competitive salary and career growth opportunities in a fast-paced environment. If you are ready to take the next step in your sales career, apply today and be part of an innovative and ambitious team! Apply Now!

SUMMARY Business Development executive openings for fresher Graduate in West Bengal region in a leading MNC. Location: Kolkata / North 24 Parganas/ North Bengal / Rest of Bengal Salary: 15000 + incentives Shift time: Day shift (9.30 / 10 am to 7 to 7.30pm) Job details: -Visit minimum assigned outlets daily following a pre-determined route plan to maximize coverage. -Develop and maintain a thorough understanding of our product portfolio to effectively communicate features, benefits, and value to retailers. - Proactively engage with retailers to secure sales orders for our products, ensuring accurate order placement and fulfillment - Merchandising within each outlet to enhance product visibility, including warm and chilled display , and point-of-sale material placement. - Build and maintain strong relationships with retail partners to foster collaboration and ensure ongoing sales growth. - Accurately track and report daily sales activities, including outlet visits, orders generated, and merchandising efforts - Gather feedback from retailers regarding product performance, market trends, and competitive activities. - Ensure 6 days x 8 hours of market work in a week excluding holidays as per company norms - Visit minimum 50 assigned outlets daily following a pre-determined route plan to maximize coverage - Minimum 50% Productivity against the daily visited outlets - Achieve 175 physical cases of daily volume Requirements Work Type: Field Business development executive Qualification: Any Graduate fresher can apply 6 days working, 1 rotational week off Benefits -Rs. 100/- as food & travel allowance - Incentive - Day shift

Say hello to possibilities. Its not everyday that you consider starting a new career challenge. Were RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Solutions Engineering Team to make sure we stay ahead of the competition. Responsibilities Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates. Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc. Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment Perform design, architecture and code reviews for the Engage team and continuously look for opportunities to improve and optimize code quality Architect, Design for RingCX CaaS product Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to Participate in code reviews and other efforts to maximize quality of Engage products Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test). Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests Work in a distributed team spanning across multiple time zones Effectively communicate and collaborate on design and technology with management and other engineering teams Qualifications: Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required 15+ years in an engineering software development role building backend services, APIs Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services. Proficiency in developing Java event driven applications. Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles Having good experience in CAAS/UCAAS/CC/Dialer etc. RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis Experience with at least one public cloud platform, preferable with AWS Familiarity with Cloud based CI/CD methodologies. Hands on experience deploying applications using Kubernetes Experience with at least one public cloud platform, preferable with AWS Experience in CCaaS domain, preferably in Dialer design and architecture Nice to have: Industry experience in UCaaS/CCaaS, Telephony and PBX domain. What we offer: Mediclaim Benefits Paid Holidays Casual/Sick Leave Privilege Leave CaRing Days Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances Night Shift Allowances RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™(MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

WLAN Dev Generic Location: Bangalore, Hyderabad, Chennai, Pune Skills/Experience: Strong C programming, LSP, 802.11xx protocols, and realtime experience in WiFi firmware developent (eg: Atheroes chipset) Domain: WiFI Dev Experience (years) : 2 to 4 years Location - Bengaluru,Hyderabad,Chennai,Pune

Job Summary: The WFO Technical Support Engineer will serve as an L2 escalation point for troubleshooting and resolving Verint and Nice Engage issues for ConvergeOnes maintenance and managed services customers. This position requires 24/7 support in a rotating shift schedule and will involve advanced diagnostics, mentoring L1 engineers, and working closely with vendors for complex issue resolution. Essential Functions: Provide L2 technical support for Verint and Nice Engage platforms, handling escalated issues from L1 engineers. Manage assigned trouble tickets to resolution, ensuring timely response and closure within SLA. Troubleshoot and analyze issues related to WFO (Workforce Optimization), call recording, screen recording, and analytics . Assist with installation, upgrades, patches, and recovery processes for Verint/Nice Engage environments. Perform log analysis, packet capture (Wireshark), and database queries to diagnose and resolve technical issues. Escalate unresolved complex issues to Verint/Nice Engage support teams while maintaining ownership of the case until resolution. Document troubleshooting steps and solutions in a knowledge base for future reference. Conduct training sessions and provide mentoring for L1 engineers. Work closely with cross-functional teams, including networking, telephony, and security teams , to resolve integration issues. Maintain positive customer satisfaction by providing high-quality technical support and proactive issue resolution. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent experience (5+ years) in a technical support role will be considered. Hands-on experience supporting Verint/Nice Engage WFO solutions . Strong understanding of call recording, screen recording, speech analytics, and workforce management solutions . Experience troubleshooting VoIP protocols (SIP, H.323), Windows Server environments, and SQL databases. Familiarity with packet analysis tools (Wireshark, tcpdump) for debugging network-related issues. Strong analytical and problem-solving skills with an ability to handle critical incidents under pressure. Ability to work 24/7 shifts , including weekends and holidays as required. Excellent communication skills in English (written and verbal). Experience working with ITIL-based ticketing systems (ServiceNow, Remedy, etc.). Preferred Qualifications: Certifications in Verint/Nice Engage platforms . Experience with virtualized environments (VMware, Hyper-V) . Knowledge of Active Directory, Windows Server administration, and PowerShell scripting . CCNA or equivalent networking knowledge. Experience with cloud-based WFO solutions (AWS, Azure, or private cloud deployments)

Looking for Voice L3 @NTT Global-Noida location. Voice L3 Troubleshoot all contact center operations related issues Ensure tickets are assigned to correct team Update the ticket with resolution remarks and close the ticket on time Contribute towards Daily Performance Review Managing all P1/P2 &P3 incidents during shift Closure of all tickets within SLA Providing the RCA within SLA or Workaround / Solution Adherence- Monthly Capacity planning reports Pre & Post implementation review for all RFC's Conducting minimum 2 technical training sessions per month Review & update minimum SOPs per process Opening Problem Ticket for all repeated incidents Identify 3 areas of opportunities on improving operations, cost savings and user experience through automation initiatives Advance Contact center Technical Operations with strong hands-on: 1. Avaya communication manager series version 6.x onwards Avaya products like Session Managers, System Managers, Media-servers, AES, gateways Oracle Acme SBC's Genesys Pure Cloud Recording platforms - Verint version 11.x -15.x , Nice version - 3.x to 6.x Workforce Management platform- Verint, IEX or Aspect Omni-channel, Chatbot and speech analytics Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLAs management, vendor management Provide and develop Planning, Design, Implementation, Operation and Optimization services for Voice Contact Center and Telephony. Additionally, role requires; SIP, IP & TDM technologies CTI technologies and integrations with various third party systems Dialer technologies like, Genesys, Aspect Unified IP and or Avaya. Knowledge on omni-channel, digital and analytics Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary. Interested candidate can apply only 8+ years candidate or can share the cv on darshanag@itsourceglobal.com

Shift: Night Shift Summary Avaya Aura Call Centre Elite (AACC) is the primary ConvergeOne Subject Matter Expert for the AACC product. This position is responsible for providing subject matter expertise during the presales and delivery processes across all ConvergeOne Regions. In addition, this person is responsible for the ConvergeOne Avaya Aura Call Centre Elite Demo Lab located in Eagan offices (this system is on a CS1000e). As part of overseeing the AACC Demo Lab, beta tests AACC new releases from Avaya including all software updates and patches that are required for pre-test before delivery to our customer base. This position assists all ConvergeOne National Account Managers, sales management, Chief Technology Officers, and MSSC support staff as required to qualify customer requirements and support ConvergeOne AACC customers. Essential Functions Provides Pre-Sales support for all Avaya Aura Call Centre Elite demos including customizing the demo for specific customer needs Provides Pre-Sales support on a customers site as required by the sales teams Provides quoting support for internal and external business partners for statements of work for sales team delivery Serves as technical product escalation point for AACC with Avaya Provide support to a Solution Architect for Avaya Aura Call Centre Elite for complex ConvergeOne Systems sales and delivery Additional Specific Duties and Responsibilities Provides required scoping documentation for Avaya Aura Call Centre Elite deployments (required server specifications, operating systems specifications, etc.). Provides Customer facing presentations to customers, users groups as required Design, Document and Handoff call flow documentation to potential, new, and existing customers for a baseline of the Avaya Aura Call Centre Elite deployment. Key functions include the following, but not just limited to it. Multichannel routing Conditional call routing Real-time and historical reporting Integrated contact management Central web-based administration WFM - With Connector experience Recording - Integration Provides Solutions for the removal of end of sales product that affect the Avaya Aura Call Centre Elite such as CallPilot, and work with the sales team to position the proper solutions as replacement Required Qualifications 10 or more years contact center experience Specific Certifications required for AACC sales and deployment In-depth knowledge and hands-on experience with overall contact center systems and components related to contact center and customer experience management systems. This includes but is not limited to Call and voice processing, multimedia processing, social media, windows and Linux operating systems, supported browsers, desktop applications, networking, supported mobile devices, etc. Current on emerging technology and applications trends as they relate to the above systems and components Ability to communicate with all levels in customers and partners, and bridge the gap between business users and information technology Certifications and/or equivalent experience with key strategic vendor contact center platforms Desired/Preferred Qualifications Specific experience with Avaya Aura Call Centre Elite, Work Force Management as it relates to Avaya Aura Call Centre Elite and Avaya Engagement Development Platform Knowledge/experience with cloud-based customer experience management technologies Knowledge/experience with customer experience management analytics

About The Role Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years’ experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

About The Role : In Scope of Position based Promotions (INTERNAL only) Job TitleClearing and Settlement Operator, NCT LocationPune, India Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate/applicant should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role : Job TitleClearing and Settlement Operator, NCT LocationJaipur, India Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate/applicant should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years’ experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution

Digital Engagement Manager Name:Digital Engagement Manager Role:Digital Marketing Manager Industry:Automobile Location:Udaipur (Rajasthan) Job Type:Full Time Experience:3- 8yearsSkills:Digital Marketing, SEO, SMO, Lead Generation Salary:Best in the industry Education:B.Tech (CS/IT)/ BCA, MCA Description: Experience 4+ Years in Digital Marketing(Minimum 2 years of TL / SM Experience). Sales exposure is a must. Good knowledge of current technology trends and social media. Understanding of MS Office tools, SEO/SEM techniques & Analytics will be appreciated. Responsible for end-to-end management of digital leads (From inquiry to retail) for the entire personal portfolio. Drive digital initiatives at the dealership to deliver a differentiated customer experience. Devise a strategy and creative ways to drive online traffic to the dealership’s website/social media channels. Adherence to business metrics for Online Lead Management. SPOC at the dealership for all the aspects related to Mahindra’s Digital & Technology initiatives. Utilize the strong analytical ability to evaluate the end-to-end customers. experience across multiple channels and customer touch points. Responsible for maintaining the Digital Health Index of the dealership. Handholding and improving the digital quotient of dealer manpower.

EXP 4 to 6 yrs Location Any PSL Location Rate below 14$ JD - DBT/AWS Glue/Python/Pyspark Hands-on experience in data engineering, with expertise in DBT/AWS Glue/Python/Pyspark. Strong knowledge of data engineering concepts, data pipelines, ETL/ELT processes, and cloud data environments (AWS) Technology DBT, AWS Glue, Athena, SQL, Spark, PySpark Good understanding of Spark internals and how it works. Goot skills in PySpark Good understanding of DBT basically should be to understand DBT limitations and when it will end-up in model explosion Good hands-on experience in AWS Glue AWS expertise should know different services and should know how to configure them and infra-as-code experience Basic understanding of different open data formats Delta, Iceberg, Hudi Ability to engage in technical conversations and suggest enhancements to the current Architecture and design"

Required Skills & Experience: 5+ years of hands-on experience with Avaya AEP v7 installation, upgrades, and maintenance. Strong knowledge of patch management, system rehydration, and troubleshooting. Experience in Disaster Recovery planning, deployment, and testing. Expertise in Oracle WebLogic, Apache, and Tomcat administration on UNIX/Linux environments. Advanced troubleshooting skills in network, hardware, and system-level issues. Ability to manage security updates, compliance requirements, and performance optimizations. Strong communication skills to collaborate with internal teams and stakeholders Key Responsibilities: Avaya AEP Infrastructure Management: • Install, upgrade, and perform maintenance activities for Avaya AEP v7. • Manage patching, rehydration, and upgrade activities for Avaya systems. • Ensure system stability and performance through proactive monitoring and maintenance. Disaster Recovery (DR) & Compliance: • Conduct DR exercises and ensure compliance with recovery policies. • Perform DR deployment and synchronization to minimize downtime. • Implement and test backup strategies for Avaya infrastructure. Middleware & Server Administration: • Configure and manage Oracle WebLogic, Apache, and Tomcat on UNIX/Linux OS. • Ensure smooth operation of middleware services and troubleshoot any performance issues. Advanced Troubleshooting & System Maintenance: • Diagnose and resolve hardware, software, network, and system issues at an advanced level. • Replace defective components and optimize system configurations as needed. • Manage security updates, patches, and known environment issues. Preferred Qualifications (Good to Have): Avaya certifications (e.g., Avaya Certified Support Specialist - ACSS). Experience working in enterprise IT environments with large-scale deployments. Familiarity with automation tools for patching and system updates.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Cloud Contact Center OperationsLevel:8 and Work Experience:8+ YearsWork Location:BengaluruMust have skills:NICE inContact CXone Good to have skills:Avaya Contact Center, Genesys CX Cloud Contact Center, Amazon Connect Contact Center, SaaS based Contact Center skills Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and making key decisions to ensure project success.Key Responsibilities: Maintain omnichannel contact Center solutions, including voice, email, chat, SMS, and social media. Implement and maintain IVR, ACD, routing, and workforce management configurations to optimize call flows and agent productivity. Serve as the primary point of contact for resolving technical issues, system errors, and operational challenges related to NICE inContact CXone platform. Monitor system performance, identify potential issues, and proactively implement solutions to minimize downtime and disruptions. Collaborate with cross-functional teams to troubleshoot and resolve complex issues impacting contact Center operations. Provide ongoing training and support to end-users and administrators on CXone platform functionalities and best practices. Assist in the configuration, optimization, and maintenance of CXone features such as IVR, ACD, routing, and reporting. Document and maintain standard operating procedures, knowledge base articles, and troubleshooting guides for reference purposes. Stay updated on industry trends, product updates, and new features of NICE inContact CXone platform. Configure and customize the NICE inContact CXone platform to meet business requirements and improve operational performance. Collaborate with internal stakeholders to gather requirements, define project scope, and develop technical specifications. Conduct system testing, troubleshooting, and performance tuning to ensure reliability and scalability of the CXone environment. Provide ongoing support, training, and documentation to end-users and administrators. Professional Attributes: Good Communication skill, Contact Center/CCaaS Professional Certifications NICE inContact CXone certification is a plus. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Educational Qualification:BE/BTech ECE/Computer Science/EEE/Computer Technology/Cloud Computing Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely delivery of projects Provide guidance and mentorship to team members Additional Information: The candidate should have a minimum of 7.5 years of experience in Cloud Contact Center Operations This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education