654 Avaya Jobs - Page 2

Job Description: Monitor real-time call center operations using Genesis and Avaya. Ensure adherence to SLAs and KPIs to maintain service excellence. Manage agent schedules, break times, and shift adherence efficiently. Make real-time adjustments to optimize resource allocation. Generate and analyze performance reports to provide actionable insights. Collaborate with team leaders and managers to enhance operational efficiency.

Job Summary: We are seeking a skilled and motivated Network Operations Center (NOC) Technician to join our growing team. The NOC Technician will be responsible for monitoring, maintaining, and supporting network systems, servers, and infrastructure to ensure optimal performance and uptime. This role involves proactive network monitoring, incident response, troubleshooting, and escalation of network-related issues to maintain 24x7 operational stability. Key Responsibilities: Monitor network performance, servers, routers, switches, firewalls, and other critical systems using NOC tools and dashboards. Respond to alerts and incidents promptly to minimize downtime and service impact. Troubleshoot...

Job Details: Skills:Solution Analyst- MLOPS Experience: 6+ Years Location:PAN INDIA Job type: Contract to Hire Work Model: Hybrid Job Description:- Mandatory skill : MLOps with Azure Databricks Devops A person who has exposure to Models/MLOps eco-system having exposure to Model Life Cycle Management, with primary responsibility being ability to engage with stakeholders around requirements elaboration, having them broken into stories for the pods by engaging with architects/leads for designs, participation in UAT and creation of user scenario testings, creation of product documentation describing features, capabilities etc. we basically not looking for a Project Manager who will track things.

Notice Period: Immediate Employment Type: Contract CDE Certification must Person should be willing to work on 24/7 Support Person should be at least 4 to 5 years of Experience into CyberArk.Person must have hands on experience in below concepts Onboarding of Accounts. Offboarding of Accounts Reports generation and preparation Safe creation and access provision Platform duplication and customization. Strong problem solving skills(Password management and session management issues) Person should know about master policy and how it works. person must have knowledge on DR drill process in CyberArk environment. Person should know how to install and upgrade our CyberArk Components((EPV,PVWA,CPM,PSM...

Looking for a skilled Navision Technical Analyst with 6-10 years of experience to join our team. The ideal candidate will have strong technical skills and excellent communication abilities. Roles and Responsibility Provide technical support and execute projects, including development. Collaborate with cross-functional teams to deliver high-quality solutions. Analyze and resolve complex technical issues using expertise in Navision versions 2009, 2016, 2017, and 2018. Develop and maintain technical documentation for project delivery. Participate in code reviews and contribute to the improvement of the overall codebase quality. Stay up-to-date with industry trends and emerging technologies. Job...

We are looking for a highly skilled and dedicated Housekeeping professional to join our team at JW Marriott, with 0-4 years of experience. The ideal candidate will have excellent customer service skills and be able to work effectively in a fast-paced environment. Roles and Responsibility Ensure high standards of cleanliness and maintenance in guest rooms and public areas. Provide exceptional customer service to guests, responding promptly to their needs and resolving any issues. Collaborate with other departments to ensure seamless operations and maintain a positive image of the hotel. Develop and implement effective cleaning schedules to minimize downtime and maximize efficiency. Maintain a...

We are looking for a highly skilled and dedicated Housekeeping professional to join our team at Hyatt Regency. The ideal candidate should have 0-4 years of experience in the hospitality industry. Roles and Responsibility Maintain high standards of cleanliness and hygiene in guest rooms and public areas. Provide exceptional customer service to guests, responding promptly to their needs and resolving any issues. Collaborate with other departments to ensure seamless operations and excellent guest experiences. Develop and implement effective cleaning schedules to minimize downtime and maximize efficiency. Conduct regular inspections to identify and address any areas for improvement. Ensure compl...

We are looking for a highly skilled and experienced Front Desk professional to join our team at Hilton. The ideal candidate should have 0-4 years of experience in the hospitality industry. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Provide exceptional customer service to ensure high levels of guest satisfaction. Coordinate with other departments to ensure seamless operations. Maintain accurate records and reports, including guest information and issue resolution. Handle cash and credit transactions efficiently. Ensure compliance with company policies and procedures. Job Requirements Excellent communication and interpersonal...

Hotel Surya is looking for Telephone Technician - Engineering to join our dynamic team and embark on a rewarding career journey. Install, maintain, and repair telephone and communication systems including PBX and VOIP networks. Conduct troubleshooting for connectivity issues and ensure optimal system functionality. Coordinate with IT and network teams for seamless integration. Maintain documentation of installations, configurations, and service logs for operational efficiency. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details directly with the emplo...

Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers Adhere to quality standards and processes within defined metrics

As an International Travel Sales Executive (BPO), you will be joining a dynamic travel BPO team focused on selling international flight products and travel ancillaries to global leisure and corporate customers. Your primary responsibility will be handling inbound and outbound sales calls to meet and exceed monthly sales targets. Additionally, you will create and manage PNRs using GDS platforms such as Amadeus, Sabre, or Galileo, and ensure accurate fare calculation and ticket issuance. Utilizing CRM systems, you will log interactions, follow up on leads, and drive repeat business through cross-selling and upselling strategies. Providing visa, passport, baggage, and fare rule advisory to inte...

Experience Required: Minimum 1 to 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc, with expertise in designing, implementing, and supporting enterprise-grade contact center solutions, Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integratio...

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

Join us in bringing joy to customer experience Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide, Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves, As an Implementation Engineer, you will?, Own the responsibility for the Implementation and MACD operations post implementation of our products into our customer's ecosystems Communicate the functionality and implementation process at all levels from business users to te...

We are looking for a highly motivated and enthusiastic individual to join our team as an F&B Service professional in the hospitality industry. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Manage food and beverage service operations to ensure high-quality customer experiences. Coordinate with kitchen staff to prepare and serve food items efficiently. Maintain cleanliness and organization of food service areas, adhering to health and safety standards. Provide excellent customer service by responding promptly to customer inquiries and resolving issues professionally. Collaborate with other departments to ensure seamless service delivery. Implement effective ...

SAF-T ideal candidate would work hand in hand with SAF-T Tower Lead to engage in Design/Implementation/Delivery and Warranty support. She/he would have excellent working knowledge of SAP (preferably S4), would enjoy reporting, be technically inclined, would be able to understand what can cause SAF-Ts to display wrong information or no information, strong common sense, BI Power BI reporting skills a bonus.

Responsibilities: Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

About The Role Project Role Application Developer Project Role Description Design, build and configure applications to meet business process and application requirements. Must have skills Adobe Experience Platform (AEP), AngularJS 1.4.8, Bootstrap 3.3, CSS3 Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, an...

About The Role Project Role Custom Software Engineer Project Role Description Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills Adobe Experience Platform (AEP) Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Project RoleAdobe Journey Optimizer Configurator (Application Developer) Project Role DescriptionLead the effort to design, build, and configure applications, acting as the primary point of contact.Must-have skillsAdobe...

About The Role Project Role Application Developer Project Role Description Design, build and configure applications to meet business process and application requirements. Must have skills Adobe Marketo Engage Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. You will also e...

About The Role Project Role Application Developer Project Role Description Design, build and configure applications to meet business process and application requirements. Must have skills Adobe Experience Platform (AEP), AEM migration experience Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring t...

We are looking for a highly skilled and experienced Associate / Supervisor to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in the field. Roles and Responsibility Manage daily operations of the hotel or restaurant, ensuring excellent customer service. Supervise staff members to achieve high levels of productivity and efficiency. Coordinate with various departments to ensure seamless service delivery. Implement effective strategies to improve customer satisfaction and loyalty. Maintain high standards of quality, hygiene, and safety. Analyze feedback and implement changes to enhance overall guest experience. Job Requirements Proven experience ...

We are looking for a skilled Front of House professional with 2-4 years of experience to join our team. The ideal candidate will have a strong background in hospitality and excellent customer service skills. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Coordinate with other departments to ensure seamless service delivery. Maintain high standards of customer service and professionalism. Develop and implement effective strategies to enhance guest satisfaction. Collaborate with the management team to achieve business objectives. Analyze feedback and suggest improvements to increase customer loyalty. Job Requirements Proven exper...

Candidates With Max 1 Month of Notice is preferable. Job Summary: The Implementation Consultant ensures customers receive the best onboarding experience and value by effectively deploying software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Key Responsibilities: Configure the Sprinklr product for various brands and industries following high standards of delivery and quality Constant learning and coll...

Key Responsibilities: Lead and manage technical implementation and product configuration for Contact Center solutions. Work closely with clients to understand business requirements and translate them into technical solutions. Integrate the product with customer systems using RESTful APIs, Webhooks, and third-party applications . Develop and maintain workflow automation, routing logic, and reporting dashboards within the platform. Collaborate with Product, Engineering, and Support teams to troubleshoot, resolve, and optimize client implementations. Provide technical documentation, knowledge transfer, and user training to ensure smooth onboarding. Support post-implementation activities includi...