157 Avaya Jobs - Page 2

> Role Network Engineer Do - Administration and Management of Wipro LAN WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools Wifi Devices from different manufacturers (Mainly Cisco some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines as per particular Project requirement. - Troubleshoot Network Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. - Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. - Execute the implementation per the standard ISO (20000 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. - CCNP Equivalent Certifications with around 5 years experience. - Should be able to Multitask involve in multiple projects at a time. - Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Routing and Switching.

IT support Specialist(Sales force Admin, MCSA Certified) Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Avaya call management Avaya call manager Calling platform Network Voice Admin L1 Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel . Should be well experienced on Avaya IP phones installation, configuration, and troubleshooting.

SUMMARY Opening for fresher and experience for customer support role in a leading KPO company in Kolkata. Job Location: Kolkata (Work from Office) Salary Structure (In-Hand): Freshers: 15k in-hand Experience upto 18k inhand Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience : Freshers & experienced professionals (up to 7+ years) are eligible. Communication Skills: Excellent English communication is mandatory (verbal & written). Benefits Perks & Benefits: Cab Facilities for employees. Sat/Sunfixed off PF/Medical insurance coverage IJP- Internal job promotion opportunity Incentive over and above the salary

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams Key Skills and knowledge: Overall experience of 4-6 years and at least 2-3 years in a planning role. Experience in managing a multi-site and multi-vendor environment Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

locationsPune - Banerposted onPosted 6 Days Ago time left to applyEnd DateMay 31, 2025 (13 hours left to apply) job requisition idJR-0011277 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Adobe Experience Platform (AEP) Good to have skills : Java Enterprise Edition Minimum 12 year(s) of experience is required Educational Qualification : Min 15 years of continuous education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :Adobe Experience Platform (AEP)Good to Have Skills : Java Enterprise EditionJob Requirements :Key Responsibilities :Lead AEP based project deliveries as architect for experience transformation leveraging AEP with integrations to other platforms or legacy systems for industry specific use cases such as Retail, Banking etcSolution Design:Collaborate with stakeholders to understand business requirements and translate them into scalable and efficient Adobe Experience Platform CDP solutions Design data architecture, integration patterns, and workflows to optimize the collection, storage, and activation of cust Technical Experience :Adobe AEP expertise with more than 2 years of experience in leading AEP based implementationsExtensive experience as a technical architect or solution architect, with a focus on customer data platforms CDPOverall knowledge of capturing customer data from different data sources to aggregate and generate customer insights with analytics products Knowledge and experience on offer decisioning and marketing activations through AJO, Target etcExperience in data driven experience transformatio Professional Attributes :Good verbal written communication skills to connect with customers at varying levels of the organization Ability to operate independently and make decisions with little direct supervision c:Effective Co-ordination and Analytical skillsLeadership skills to lead a team of AEP specialists, marketing Educational Qualification:Min 15 years of continuous educationAdditional Info :NA Qualifications Min 15 years of continuous education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Adobe Experience Platform (AEP) Good to have skills : Java Enterprise Edition Minimum 12 year(s) of experience is required Educational Qualification : Min 15 years of continuous education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :Adobe Experience Platform (AEP)Good to Have Skills : Java Enterprise EditionJob Requirements :Key Responsibilities :Lead AEP based project deliveries as architect for experience transformation leveraging AEP with integrations to other platforms or legacy systems for industry specific use cases such as Retail, Banking etcSolution Design:Collaborate with stakeholders to understand business requirements and translate them into scalable and efficient Adobe Experience Platform CDP solutions Design data architecture, integration patterns, and workflows to optimize the collection, storage, and activation of cust Technical Experience :Adobe AEP expertise with more than 2 years of experience in leading AEP based implementationsExtensive experience as a technical architect or solution architect, with a focus on customer data platforms CDPOverall knowledge of capturing customer data from different data sources to aggregate and generate customer insights with analytics products Knowledge and experience on offer decisioning and marketing activations through AJO, Target etcExperience in data driven experience transformatio Professional Attributes :Good verbal written communication skills to connect with customers at varying levels of the organization Ability to operate independently and make decisions with little direct supervision c:Effective Co-ordination and Analytical skillsLeadership skills to lead a team of AEP specialists, marketing Educational Qualification:Min 15 years of continuous educationAdditional Info :NA Qualifications Min 15 years of continuous education

The Network Voice role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Voice domain.

The Avaya Aura, IT IS_CNS_Contact Center_Cisco role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Avaya Aura, IT IS_CNS_Contact Center_Cisco domain.

The Cyber Security, RSA Archer Engage role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Cyber Security, RSA Archer Engage domain.

The Genesys Engage, Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Genesys Engage, Service Management domain.

Project description The Privileged Access Management (PAM) Operations Engineer will support the enterprise-wide expansion and ongoing enhancement of PAM capabilities using CyberArk solutions. The role exists to strengthen the security controls around privileged accounts, minimize misuse risks, and accelerate the implementation of advanced PAM functions. This is a critical position contributing to the organization's mission to safeguard sensitive systems and data while enabling secure innovation. Responsibilities Design, build, and deploy CyberArk integration and automation solutions. Enhance and continuously improve the CyberArk PAM platform, supporting scalability and new feature enablement. Perform technical diagnostics and resolve PAM-related issues in collaboration with support teams. Support delivery teams in project activities, providing CyberArk technical expertise and participating in delivery meetings. Conduct audits and reviews of privileged access usage and ensure compliance with internal policies. Collaborate with cybersecurity and identity governance teams to strengthen PAM policies and enforcement. Maintain documentation on PAM operations, configurations, and procedures. Provide technical guidance, training, and awareness to stakeholders on PAM practices and tools Skills Must have 4+ years of experience in a similar role CyberArk PAM administration and integration experience. Minimum 4 years of relevant experience in privileged access security. Experience with ISO 27001 and SOX compliance requirements. In-depth understanding of access management, identity governance, and privileged session management. Troubleshooting skills related to PAM tools, access failures, and policy misconfigurations. Hands-on scripting with PowerShell or Python to automate PAM processes. Ability to communicate effectively with technical and non-technical stakeholders. Proven experience managing multiple deliverables in agile or hybrid development environments. Nice to have Exposure to BeyondTrust or other PAM tools. Experience with cloud-based PAM solutions and integrations. Knowledge of CI/CD, DevOps pipelines, and their alignment with security practices. Experience in highly regulated environments such as financial services. Cybersecurity certifications like CyberArk Defender/Guardian, CISSP, or CISA. Other Languages EnglishB2 Upper Intermediate Seniority Regular

SUMMARY Field sales opening in Kolkata region in a leading MNC. Location: Kolkata / South 24 Parganas Salary: 15000 + upto 6k incentives Shift time: Day shift (9.30 am to 7 pm) Job details: -Visit minimum assigned outlets daily following a pre-determined route plan to maximize coverage. -Develop and maintain a thorough understanding of our product portfolio to effectively communicate features, benefits, and value to retailers. - Proactively engage with retailers to secure sales orders for our products, ensuring accurate order placement and fulfillment - Merchandising within each outlet to enhance product visibility, including warm and chilled display , and point-of-sale material placement. - Build and maintain strong relationships with retail partners to foster collaboration and ensure ongoing sales growth. - Accurately track and report daily sales activities, including outlet visits, orders generated, and merchandising efforts - Gather feedback from retailers regarding product performance, market trends, and competitive activities. - Ensure 6 days x 8 hours of market work in a week excluding holidays as per company norms - Visit minimum 50 assigned outlets daily following a pre-determined route plan to maximize coverage - Minimum 50% Productivity against the daily visited outlets - Achieve 175 physical cases of daily volume Requirements Work Type: Field Sales Business development executive Qualification: Any Undergraduate/Graduate fresher and experience both can apply Experience in field sales is preferred Two wheeler is mandatory 6 days working, 1 rotational week off Benefits - Incentive upto 6k - Day shift

Member will have to work in shifts on rotation basis (Including night shifts & weekends as required) Job requires a member to quickly learn on job about Avaya/ Cisco / Siemens Enterprise Communication systems and their configuration details. Learning of Avaya/ Cisco or Third Party SIP Based IP based IP Telephony features and configuration. Job would require configuration, troubleshooting, training and support to be conducted at Customer premise (morning and afternoon shifts). Good spoken Communication and ability understand customer requirements, document them and communicate back to top authorities is required. Ready to work in rotational shifts and on Weekends as and when required. Configure Cisco 4000/8000 series Voice Gateways, SIP Trunks, Analog, and PRI Lines. Integrate Voice Gateways with CUCM and monitor performance. Location: Mumbai/ Pune (Either Jampot office or the Client site depending on the company requirement) Cisco/Avaya Certifications in voice, data & networking like CCNA, CCNP, CCVP or Cisco Collaboration- Preferred.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Avaya Communication Manager. Experience5-8 Years.

Job Decription: Design, implement, manage, and maintain Avaya Aura or Avaya IP Office telephony systems. Monitor system performance, troubleshoot issues, and ensure high availability of voice infrastructure. Collaborate with IT, security, and network teams to ensure integration and compatibility across platforms Monitor system performance, resolve issues promptly, and ensure maximum uptime and availability of telephony services. Collaborate with IT, network, and security teams to ensure system integration and platform compatibility. Hands-on experience with Avaya server platforms including S8300, S8410, S8500, S8700, and S8800 is required. Strong working knowledge of Avaya Session Manager (SM) and System Manager (SMGR) is essential. Troubleshoot and resolve on-site issues related to Avaya systems efficiently. Support ongoing voice engineering efforts and project-based initiatives involving voice communication systems. Implement and manage enterprise-level voice solutions, addressing incidents and mitigating outages. Engage with clients to plan large-scale changes, such as user relocations, and provide effective communication solutions. Perform day-to-day MAC (moves, adds, changes) operations and support end-user troubleshooting. Communicate scheduled and unscheduled service disruptions to internal teams and the FDIC Enterprise Wide Command Center. Maintain awareness of system health, global events, and scheduled maintenance that could impact operations. Monitor service request and incident queues to ensure timely resolution of tickets. Evaluate, test, and deploy software patches, new features, and periodic system upgrades. Recommend and implement new technologies related to voice, video, and unified communications to enhance system capabilities..

At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world's energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you? Environmental Protection Professional- Aurangabad , Siemens Energy, Full Time Looking for challenging role? If you really want to make a difference - make it with us We make real what matters. About the role As an Environmental protection professional, you'll ensure that an organization is operating in accordance with environmental guidelines and goals. Your role will involve examining Environmental Protection (EP) / Environmental, Social, & Governance (ESG) activities to determine where improvements can be made and ensuring compliance with environmental legislation and to Siemens EP program across the organization. You'll also implement and monitor EP / ESG strategies to promote sustainable development. Your wide remit means you'll review the whole operations, environmental data assessments, identifying and resolving environmental problems and ensuring necessary changes are implemented. This position will report to Execution Unit EHS Head. Proactively keep abreast with environmental regulatory requirements in INDIA and globally (expected changes and amendments) Co-ordinate with Corporate Environment officer and Environment Protection (EP) team at Headquarters (HQ ) on EP developments Support Business for Environmental protection compliances and policies implementation. Support Businesses to Establish and monitor Eco Efficiency @ Siemens indicators (EP KPIs) progress across Businesses. Support Businesses Establish and implement action plans to achieve EP targets in co-ordination with Businesses as measured by KPIs together with Corporate Environment officer. Coordinate with Business for data collection related to environmental legal compliances. Drive various resource efficiency related initiatives with EP such as plastic waste reduction, waste to landfill reduction, paper, and other natural resources consumption reduction etc. Enable/ facilitate environmental legal compliance in MAHARASHTRA and foster business opportunities. Develop environmental competences as required and identify competent external service providers for EP management. Share good EP practices and relevant technical/ statutory developments (CPCB, State Specific Requirements). Prepare EP related procedures guidelines and communicate to business. Develop roadmap for achieving EP targets and implementation of EP guidelines including Biodiversity initiatives (e.g. standards, processes, tools) Conduct/Support Environment Council meetings with members from various businesses/stakeholders and monitor/implement action items arising out of the meetings. We don't need superheroes, just super minds. You have an Environment Engineering degree or postgraduate qualification in Environmental Management / Sustainability management. You bring at least 2-3 years of relevant experience in working across industry sectors (preferably manufacturing) plus experience of working in factory functions as Environment expert is an added advantage to identify environmental risk and opportunities as well as sustainability issues and to ensure compliance with statutory requirements. Advanced communication techniques and ability to tailor communication to different target groups. Knowledge about management systems such as ISO 14001, ISO 50001 is required. Sound knowledge about Microsoft PowerPoint and excel is required. Exposure to international industry practices, Indian and global development institutions, and their operational practice, and will be a desired attribute. We've got quite a lot to offer. We've got quite a lot to offer. How about you? This role is based in Aurangabad , where you'll get the chance to work with teams impacting entire cities, countries "“ and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow. Find out more about Siemens careers at: www.siemens.com/careers

The purpose of RTA Specialist role is to monitor and optimize real-time operations in a business environment and also ensuring smooth and efficient operations by analyzing real time data and making decisions based on the findings. Job title: Specialist Global WFM Job Description: Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Role is offsite RTA monitoring. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Manage all offline activities, idle time / Report outage, Incident tracking, escalations & produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Assist with creating if metrics and targets to meet the SLA goals and highlight performance gaps on planned activities and goals. Performs analysis of data to surface trends and insights using analytical methods. Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc. Initiates, develops and implements improvements to workflows and processes and participate on special projects. Assist with projects and other duties as requested or assigned. Mandatory Skills : Must be highly self-motivated multi-task-oriented team member with ability to self-manage tasks to completion within structured timeliness and strong technical documentation skills. Must be a team player within the ability to communicate & interact with external & internal stakeholders. Problem solving, analytical & logical skills is critical and must have excellent English communication skills. Preferred Skills : Knowledge in WFM systems applicable for the account. Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is an advantage. Knowledge in CRM tools like Avaya, In-contact and should be well versed with individual/Bulk skilling. Excellent communication skills with ability to interact with external & internal stakeholders. Experienced in MS Office tools, especially Excel and PowerPoint, Knowledge in Macros is an added advantage.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

Role & responsibilities Requirements: Strong communication skills are a must, and candidates should hold a relevant degree from a reputed university. Before sharing profiles, please conduct the first round of interviews from your end to ensure suitability. Kindly share only the most relevant profiles. Sr. Presales Manager: • The Pre-sales Manager will work very closely with Sales team. • He will understand the customer requirements. • Design and architect a solution as per customers requirements. • Will design the BoM and BoQ as per the design and requirements • Will present the solution to the customer along with sales team • Will liase between customer, Sales team, Development team, technology partners and vendors • Will be instrumental in winning the customer engagements • Will be instrumental in VIVAs focus in new technologies and developments • Will be instrumental in identifying and working with new technology partners required for the development of VIVA in the technology space • Will play a techno-commercial role Experience Required: • Experience in understanding, designing and architecting Enterprise communication solutions • Experience in Telco Grade Soft-Switch, Enterprise PBX (Nortel, Cisco, Avaya)SIP Trunk • Experience in MS Teams telephony designing of integrations / Federation • Experience in Enterprise Contact Center systems / applications • Experience in Cloud Telephony platform • Experience in addressing in Enterprise RFPs and RFQs Experience in understanding voice related AI based requirements and offering relevant solution • Good in Hindi and English communication • Good in Presentation • Good track record of being instrumental in Enterprise engagements • Experience in IT Networking and SDWAN is an added advantage - Experience in Google CC AI and Zoom Telephony are added advantages Experience : 10 to 12 years of experience. Location: Chennai Notice period : Immediate Interested candidates can apply to kinnera259@gmail.com Regards, HR Manager

SUMMARY Business Development executive openings for fresher Graduate in West Bengal region in a leading MNC. Location: Kolkata / North 24 Parganas/ North Bengal / Rest of Bengal Salary: 15000 + incentives Shift time: Day shift (9.30 / 10 am to 7 to 7.30pm) Job details: -Visit minimum assigned outlets daily following a pre-determined route plan to maximize coverage. -Develop and maintain a thorough understanding of our product portfolio to effectively communicate features, benefits, and value to retailers. - Proactively engage with retailers to secure sales orders for our products, ensuring accurate order placement and fulfillment - Merchandising within each outlet to enhance product visibility, including warm and chilled display , and point-of-sale material placement. - Build and maintain strong relationships with retail partners to foster collaboration and ensure ongoing sales growth. - Accurately track and report daily sales activities, including outlet visits, orders generated, and merchandising efforts - Gather feedback from retailers regarding product performance, market trends, and competitive activities. - Ensure 6 days x 8 hours of market work in a week excluding holidays as per company norms - Visit minimum 50 assigned outlets daily following a pre-determined route plan to maximize coverage - Minimum 50% Productivity against the daily visited outlets - Achieve 175 physical cases of daily volume Requirements Work Type: Field Business development executive Qualification: Any Graduate fresher can apply 6 days working, 1 rotational week off Benefits -Rs. 100/- as food & travel allowance - Incentive - Day shift

Job Description The purpose of this role is to manage all daily inbound/outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound Collection targets. Dialer Support Create dialing strategies and campaigns in line with company strategy Continuously innovate to improve the performance of the dialer Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service Implement, control and evaluate calling strategies on the predictive dialer Campaign monitoring and troubleshooting Ensure compliance is continuously followed by communicating with all supervisors and managers Reporting and analysis on dialer performance Analyzing reports by interpreting results and by making additional recommendations to increase dialer performance. Manage relationships and expectations with various campaign managers. Debrief and review campaigns from a dialer perspective. Internal training on the dialer process at all levels within the call center is to be provided when required. Qualifications Bachelor's degree in CSE/IT Minimum of 5 years dialer administrator experience ( C- Zentrix/Asterisk based Dialer would be preferable) Minimum of 5 years experience in the interpretation of call center analytics. Proven record of formulating strategies and ability to effectively analyze business data Proficient at MS Office (Excel - advanced) Knowledge of dialer management/ownership and scenario based capacity planning for outbound Experience in developing and implementing strategic dialer projects that bring about system/operational efficiencies Technical Skills DBMS Concepts and SQL queries Linux/WINDOWS/CentOS Java Script,HTML,XML Basic knowledge of Voice and Data network communication PRI,VoIP,Media Gateways Attributes and behaviors Analytical(production and interpretation) and effective decisionmaker Persuasive, influence and initiate action High attention to detail Excellence interpersonal and relationship building skills

Dear, Greetings from Naukri.com!! Your profile is suitable for an opening with our client Empower Retirement (formerly Great West Global ) for Workforce Analyst role Overview: Built on a foundation of trust, integrity and promise, we proudly serve over 71,000 outstanding organizations and more than 17 million individuals. We take great pride in helping people with saving, investing and advice, while providing them with the tools and resources they need to help reach their financial goals. Were continuing to grow and innovate — every day. Our mission is to empower financial freedom for all. That mission starts by delivering advice, personalized guidance and critical support. We strive to meet the unique needs of everyone we serve and embrace the opportunity to inspire them along their journey. Website Link https://www.empower.com Please find the below details: ? Organization: Empower Retirement (formerly Great West Global ) ? Profile: Workforce Analyst ? Experience: 1+ Year ? Job Location: Bangalore ? Skillset: Workforce Management, Real time analysis Please Note: If the above does not match your profile, kindly ignore the mail