918 Avaya Cms Jobs - Page 5

We are looking for a highly skilled and experienced Associate / Supervisor to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in the field. Roles and Responsibility Manage daily operations of the hotel or restaurant, ensuring excellent customer service. Supervise staff members to achieve high levels of productivity and efficiency. Coordinate with various departments to ensure seamless service delivery. Implement effective strategies to improve customer satisfaction and loyalty. Maintain high standards of quality, hygiene, and safety. Analyze feedback and implement changes to enhance overall guest experience. Job Requirements Proven experience ...

We are looking for a skilled Hostess to join our team in the hospitality industry. The ideal candidate will have 2-4 years of experience and be able to provide exceptional customer service. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Coordinate with other departments to ensure seamless service delivery. Maintain high levels of customer satisfaction through effective communication. Develop and implement strategies to enhance guest experience. Collaborate with colleagues to achieve sales targets and improve performance. Ensure compliance with company policies and procedures. Job Requirements Excellent communication and interpe...

We are looking for a skilled Front of House professional with 2-4 years of experience to join our team. The ideal candidate will have a strong background in hospitality and excellent customer service skills. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Coordinate with other departments to ensure seamless service delivery. Maintain high standards of customer service and professionalism. Develop and implement effective strategies to enhance guest satisfaction. Collaborate with the management team to achieve business objectives. Analyze feedback and suggest improvements to increase customer loyalty. Job Requirements Proven exper...

Job Description: Workforce Real-Time Analyst Job Title: Workforce Real-Time Analyst Department: Workforce Management (WFM) Reports To: Workforce Real-Time Manager / WFM Manager Location: Bangalore Job Type : Full Time Job Summary: The Workforce Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service level goals are met. This role plays a critical part in managing intraday staffing, adherence, and queue performance, while collaborating with operations and workforce teams to optimize resource utilization. Key Responsibilities: Monitor real-time call volume, agent adherence, and service levels across multiple queues and...

We are looking for a highly motivated and detail-oriented Housekeeping Apprentice to join our team in the hospitality industry. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Maintain high standards of cleanliness and hygiene in guest rooms and public areas. Assist with laundry washing, ironing, and other housekeeping tasks. Provide exceptional customer service by responding promptly to guests' requests. Collaborate with other departments to ensure seamless operations. Participate in training programs to enhance knowledge and skills. Contribute to the overall quality of services provided. Job Requirements Ability to work well under pressure and meet deadlin...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Project Role Application Developer Project Role Description Design, build and configure applications to meet business process and application requirements. Must have skills Spring Boot Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are aligned with business objectives. You will also engage in problem-solving discu...

Your future role Take on a new challenge and apply your comprehensive project management expertise in a new cutting-edge field. Youll work alongside innovative, dedicated, and collaborative teammates. You'll contribute to the successful execution of project components, ensuring quality, cost, delivery, and performance objectives are met. Day-to-day, youll work closely with teams across the business (Sub-System team, Project Core Team, Suppliers), lead and coordinate component activities, and much more. Youll specifically take care of cascading and allocating component requirements, but also managing stakeholder engagement and project deliverables. All about you We value your passion and atti...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appointments based on market analysis. Market Intelligence Provide regular updates on competitor activities and market trends. Share insights with internal teams for strategic planning. Suggest changes to sales approach based on competitor analysis. Key Account Management Work closely w...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

We are looking for a skilled Food & Beverages Manager to join our team in the Hotels & Restaurants industry. The ideal candidate will have 5-10 years of experience in managing food and beverage operations, with a strong background in hospitality. Roles and Responsibility Oversee daily food and beverage operations to ensure high-quality service and customer satisfaction. Develop and implement menus, recipes, and promotions to drive sales and revenue growth. Manage inventory, supplies, and vendor relationships to minimize costs and maximize profits. Train and supervise staff members to enhance their skills and performance. Conduct market research and analyze consumer trends to stay ahead of co...

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

Summary: The WFM Real Time Analyst is responsible for the real-time monitoring and management of call center operations to ensure service level objectives and key performance indicators (KPIs) are consistently met. This role is crucial for optimizing workforce efficiency, identifying and addressing intraday performance issues, and making proactive decisions to maintain operational health. Key Responsibilities: Real-Time Monitoring: Continuously monitor call queues, agent performance (e.g., adherence, availability, occupancy), and system health. Intraday Management: Adjust staffing levels and agent schedules in real-time to account for fluctuations in call volume, unexpected absenteeism, or s...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

Job Title: RTA (Real Time Analyst) Work Location: Bengaluru - Hebbal & Pune- Baner Previous experience: 2+ years Work Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.) If your profile matches the below job description and youre ready to explore exciting opportunities in the RTA Please fill out the form here: https://forms.microsoft.com/r/u6C2Cf7QDb Job Overview: Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and are subject matter experts on ...

We are looking for a highly motivated and detail-oriented Housekeeping Apprentice to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to work well under pressure. Roles and Responsibility Maintain high standards of cleanliness and hygiene in guest rooms and public areas. Provide exceptional customer service by responding promptly to guests' requests and resolving issues professionally. Collaborate with other departments, such as front office and maintenance, to ensure seamless operations. Develop and implement effective cleaning schedules to minimize downtime and maximize efficiency. Identify and report any maintenance or rep...

We are looking for a highly skilled and experienced Guest Relation Associate to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues professionally. Develop and maintain strong relationships with guests to ensure they have an exceptional experience. Coordinate with other departments to ensure seamless service delivery. Handle complaints and feedback courteously and efficiently. Maintain accurate records of guest interactions and transactions. Collaborate with the team to achiev...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not ...