160 Avaya Cms Jobs - Page 5

WLAN Dev Generic Location: Bangalore, Hyderabad, Chennai, Pune Skills/Experience: Strong C programming, LSP, 802.11xx protocols, and realtime experience in WiFi firmware developent (eg: Atheroes chipset) Domain: WiFI Dev Experience (years) : 2 to 4 years Location - Bengaluru,Hyderabad,Chennai,Pune

The Collaboration Engineer is a highly technical individual that will be responsible for implementing server-based products used in telephony and collaboration technologies. They have a strong understanding of Windows and Linux server configuration and integration with UC Systems. The engineer will also be proficient in server-based applications such as Microsoft Exchange, SQL Server, and Skype. A strong understanding of TCP protocols used by these applications is required. The Collaboration Engineer is an experienced, highly motivated individual focused on remote deployment and support of complex field-based services. They are the primary technical resource on deployments requiring a strong knowledge of the implementing and deployment processes of systems they are tasked with deploying. The engineer is responsible for executing and providing technical guidance to the Project Managers to ensure timely delivery, project completion, minimizing customer downtime, and ensuring customer satisfaction. Responsibilities Plans and communicates the gathering of information from the customer Delivers, implements, and supports a variety of UC technologies including but not limited to Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrations, and other U/C Applications Delivers, implements, and supports all associated Microsoft dependencies required to support UC solutions including Windows Server, Hyper-V and VMWare, Active Directory, Certificate Authority, DNS, SQL, Skype, and Exchange Coordinates the delivery and implementation of Linux Servers Delivers configuration and implementation of core UC technologies including SIP gateways, Reverse Proxies, Session Border Controllers, and Hardware Load Balancers. Provides depth understanding of SIP based technologies Delivers customer education including Administrator, Trainer, and Helpdesk knowledge transfers Provides technical leadership in the area of UC implementation to other SPS team members Maintains a proactive commitment to industry education and certifications through official training courses, internal labs and workshops including 3rd party adjuncts as required Serves as an escalation point and assist in troubleshooting and resolving technical issues for our maintenance customers Required Qualifications Five or more years of software design experience or education equivalent VoIP software design and implementation experience Expert understanding of Avaya Aura products, Microsoft technologies, and Linux Knowledge of Avaya Aura products and VM systems Solid understanding of network design including T-1, ISDN and messaging Solid understanding of data products and data infrastructure design Strong problem solving and organizational skills are essential Excellent verbal and communications skills are essential Desired/Preferred Qualifications 2-Year College degree in data networking or equivalent industry experience ACIS, ACSS, and other manufacturers certifications Proficient with Microsoft Word, Excel, Outlook, Visio, and PowerPoint

Shift: Night Shift Summary Avaya Aura Call Centre Elite (AACC) is the primary ConvergeOne Subject Matter Expert for the AACC product. This position is responsible for providing subject matter expertise during the presales and delivery processes across all ConvergeOne Regions. In addition, this person is responsible for the ConvergeOne Avaya Aura Call Centre Elite Demo Lab located in Eagan offices (this system is on a CS1000e). As part of overseeing the AACC Demo Lab, beta tests AACC new releases from Avaya including all software updates and patches that are required for pre-test before delivery to our customer base. This position assists all ConvergeOne National Account Managers, sales management, Chief Technology Officers, and MSSC support staff as required to qualify customer requirements and support ConvergeOne AACC customers. Essential Functions Provides Pre-Sales support for all Avaya Aura Call Centre Elite demos including customizing the demo for specific customer needs Provides Pre-Sales support on a customers site as required by the sales teams Provides quoting support for internal and external business partners for statements of work for sales team delivery Serves as technical product escalation point for AACC with Avaya Provide support to a Solution Architect for Avaya Aura Call Centre Elite for complex ConvergeOne Systems sales and delivery Additional Specific Duties and Responsibilities Provides required scoping documentation for Avaya Aura Call Centre Elite deployments (required server specifications, operating systems specifications, etc.). Provides Customer facing presentations to customers, users groups as required Design, Document and Handoff call flow documentation to potential, new, and existing customers for a baseline of the Avaya Aura Call Centre Elite deployment. Key functions include the following, but not just limited to it. Multichannel routing Conditional call routing Real-time and historical reporting Integrated contact management Central web-based administration WFM - With Connector experience Recording - Integration Provides Solutions for the removal of end of sales product that affect the Avaya Aura Call Centre Elite such as CallPilot, and work with the sales team to position the proper solutions as replacement Required Qualifications 10 or more years contact center experience Specific Certifications required for AACC sales and deployment In-depth knowledge and hands-on experience with overall contact center systems and components related to contact center and customer experience management systems. This includes but is not limited to Call and voice processing, multimedia processing, social media, windows and Linux operating systems, supported browsers, desktop applications, networking, supported mobile devices, etc. Current on emerging technology and applications trends as they relate to the above systems and components Ability to communicate with all levels in customers and partners, and bridge the gap between business users and information technology Certifications and/or equivalent experience with key strategic vendor contact center platforms Desired/Preferred Qualifications Specific experience with Avaya Aura Call Centre Elite, Work Force Management as it relates to Avaya Aura Call Centre Elite and Avaya Engagement Development Platform Knowledge/experience with cloud-based customer experience management technologies Knowledge/experience with customer experience management analytics

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Digital Engagement Manager Name:Digital Engagement Manager Role:Digital Marketing Manager Industry:Automobile Location:Udaipur (Rajasthan) Job Type:Full Time Experience:3- 8yearsSkills:Digital Marketing, SEO, SMO, Lead Generation Salary:Best in the industry Education:B.Tech (CS/IT)/ BCA, MCA Description: Experience 4+ Years in Digital Marketing(Minimum 2 years of TL / SM Experience). Sales exposure is a must. Good knowledge of current technology trends and social media. Understanding of MS Office tools, SEO/SEM techniques & Analytics will be appreciated. Responsible for end-to-end management of digital leads (From inquiry to retail) for the entire personal portfolio. Drive digital initiatives at the dealership to deliver a differentiated customer experience. Devise a strategy and creative ways to drive online traffic to the dealership’s website/social media channels. Adherence to business metrics for Online Lead Management. SPOC at the dealership for all the aspects related to Mahindra’s Digital & Technology initiatives. Utilize the strong analytical ability to evaluate the end-to-end customers. experience across multiple channels and customer touch points. Responsible for maintaining the Digital Health Index of the dealership. Handholding and improving the digital quotient of dealer manpower.

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Job Title DXQ425_AEP Responsibilities Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Preferred Skills: Technology->Digital Marketing->Adobe Experience Platform Educational Requirements Bachelor of Engineering,BTech Service Line Digital Experience * Location of posting is subject to business requirements

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Responsibilities: Provides exceptional internal customer service by communicating proactively via IM, email, and/or phone with call center stakeholders to achieve targeted service level and other quality standards. Ability to apply critical thinking skills and use decisive judgement under minimal supervision to make important business decisions. Utilizes a variety of software such as Alvaria real time adherence, Alvaria eWorkforce management, Cisco and Aceyus to monitor real time adherence and respond to call centre call drivers. Responds and reacts to call centre call drivers such as outages and planned or unplanned events to ensure the company meets service level targets. Enters and adjusts employee exceptions including updates to schedules via the alarms process taking call outs or working the shared inbox. Responds to meeting, project coaching request shift change requests and other requests to approve or deny the activity. Proactively works to facilitate, approve or deny overtime, generate overtime schedules, voluntary time off, and other requests. Maintain records of all outages with all specific time stamps and follow up actions if applicable. Communicates non-compliance to supervisors via email and/or verbally. Initiate emergency procedures as needed. Assists in data gathering and report preparation. Other duties as assigned. Qualifications: High school diploma or equivalent work experience and technical training is required. One plus years of analytical and operational experience. Prior experience in a call center environment. Understanding of arrival patterns and dependencies. Extensive knowledge of MS Excel demonstrated pivot tables, graphing, etc. Ability to think critically and make data driven recommendations. Demonstrated track record of analytical contributions to achievement of department goals. Proficiency with report coordination and report development. Ability to handle multiple assignments simultaneously and collaborate across multiple business units. Work well under pressure to meet deadlines and function with minimal supervision. Ability to establish and manage effective relationships at all levels. Non-technical requirements You have experience working on client-facing roles. You are available to work from our Mumbai office from Day 1 in a rotational shift.

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has very deep understanding of software development principles and technical proficiency. Masters all phases of the software development lifecycle and drives innovation and industrialization. Works on highly complex tasks and problems and drives technical decisions at a high level. Clear evidence of thought leadership in the market. Builds, educates and integrates effective teams. Focuses on developing long term partnerships with clients. Takes full responsibility for outcomes. Has strong understanding of contractual, financial and technical considerations. Exhibits strong commercial management skills. Takes a high degree of responsibility and ownership of people issues. Skills (competencies) Verbal Communication

Role : Intraday Supervisor, Real time management DESIGNATION : Intraday Supervisor, Real time management LOCATION : Noida YEARS OF EXPERIENCE : 4 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Manage a team of Real Time Analysts. Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement Identify and analyze issue, complete post-mortem report and provide feedback Communicate with Partner/Client POCs to address variances First level of Escalation for Intraday issues. Key Skills & Knowledge: Experience in managing large scale complex operations in Real Time Experience in managing a multi-site and multivendor environment Strong Communicator and decision maker Strong business acumen Should be a go-getter and a collaborator Analytical and Problem-solving ability. Ability to simplify complex operations into repeatable processes. Hands-on experience in Telephony and WFM tools. (CMS Avaya/Genesys/Cisco/Aspect/Verint/IEX) High attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate

Job Title ConX Systems – TCAM Software Manager Responsibilities Join our core R&D Automotive Engineering Team for our marquee Swedish Account- Polestar!Infosys is hiring core Automotive R&D professionals as part of a dedicated Offshore Delivery Center being setup for Sweden’s marquee EV brand ‘Polestar’ at our Electronics City, Bangalore Campus. This is an opportunity to be part of cutting edge automotive software projects, working with passionate global teams tackling real-world Automotive and next-generation Electric Mobility Challenges. If such an opportunity excites you, apply for the job opening below -Key Accountabilities and Responsibilities: Workstream – Software Manager for the TCAM Software stakeholder management (external function groups) and alignment Project Management skills – timing and issue reporting Work with the tier 1 to plan appropriately the software deliveries including the many software workstreams being integrated into the TCAM such as:TSP, RMS, RVDC, eCall, bCall Tier 1 management against the internal milestones (software inputs, software development, software testing and reporting) Creating and presenting timing plans to senior stakeholders about risk and opps of the software project plan for the TCAMWe're keen to talk to people with the following skills and experience: Masters or Bachelor of Science in Electrical Engineering or similar discipline More than 5 years of experience working within the automotive industry as a Component Owner or software project manager within the ConX domain. Project management tools (JIRA advanced roadmaps, smartsheets, MS project etc etc.) Experience in delivery in ConX End-to-End solution and products, including telematics or other complex software components. JIRA experience is desirable but not essential Fluent in EnglishIf you are passionate about cars and cutting edge technologies, committed to delivering high quality software and, someone with strong analytical and problem solving skills, then this is the right job for you! Technical and Professional Requirements: Work with the tier 1 to plan appropriately the software deliveries including the many software workstreams being integrated into the TCAM such as:TSP, RMS, RVDC, eCall, bCall More than 5 years of experience working within the automotive industry as a Component Owner or software project manager within the ConX domain. Project management tools (JIRA advanced roadmaps, smartsheets, MS project etc etc.) Experience in delivery in ConX End-to-End solution and products, including telematics or other complex software components. JIRA experience is desirable but not essential Fluent in English Preferred Skills: Domain->Automotive->Infotainment System Domain->Automotive->Automotive - Systems Domain->Automotive->Connected Car Domain->Automotive->Electric Vehicles (EVs) Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology Service Line Engineering Services * Location of posting is subject to business requirements

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Workforce Management Planning and Scheduling Rostering Microsoft Excel Scheduling Tool - IEX, Verint or Aspec Stakeholder management Ability to perform well in the team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities 1.Daily MIS 2.Daily reconciliation 3.PSF Hiring , for all location- Coordination with hiring team 4.Mobility usage tracking 5.PSF/SM Productivity monitoring 6.Call center lead conversion tracking 7.Call center lead monitoring (L:A, A:C) 8.PSF incentive workings 9.Insurance reconciliations (BALIC/BAGIC) 10.PSF/employee codes/SFDC ID creation

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities 1.Daily MIS 2.Daily reconciliation 3.PSF Hiring , for all location- Coordination with hiring team 4.Mobility usage tracking 5.PSF/SM Productivity monitoring 6.Call center lead conversion tracking 7.Call center lead monitoring (L:A, A:C) 8.PSF incentive workings 9.Insurance reconciliations (BALIC/BAGIC) 10.PSF/employee codes/SFDC ID creation

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Urgent hiring for WFM-RTA & Scheduling Role with one of the top Captive Unit (US MNC). Before applying, kindly go through the below mentioned details. Profile : WFM- RTA & Scheduling (Immediate Joiner) Job Location : Pune Shift : Rotational Shifts Working Days : 5 Days Working Cabs : Both Side Cabs Primary Skills - Experience in a call center environment Operation/administrative experience with Avaya CMS, Verint, Genesys workforce management Must have excellent customer service skills and verbal/written communication skills Must have strong analytical and strong organizational skills Proficiency in all Microsoft products with emphasis in Excel and Power Point Strong computer skills are required Bachelors degree Interested can call/what's up Meenakshi-9810896605 (Between 9 am-8 pm) or share your resume on apply.touch3@yahoo.in

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity