4 Avaya Aura Jobs

As an OSS Management Specialist at Nokia, you'll play a crucial role in ensuring the smooth operation and upgrades of our OSS SQM systems, adhering to agreed SLAs. You will be responsible for preventive maintenance, error collection, and data administration within the CMDB. By effectively managing IT and telecommunications services, you'll contribute to maintaining our network and facilitating strategic upgrades that align with customer needs. This role offers the unique opportunity to work across multiple products, driving innovation and excellence in managed services while supporting Nokia's mission to connect the world seamlessly. You Have: Bachelor's degree in ECE/EEE/IT with good communication skills (both verbal and written) Minimum 5 to7 years experience in Splunk and SM Tools. At least 3 years of experience in OS\Cloud Knowing the process and hands on in Automation is an added advantage. It would be nice if you also have: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like Splunk Core Certified Power User, Splunk Certified Admin, Splunk ITSI Certified Admin. Develop, optimize, and maintain complex SPL queries, dashboards, reports, and alerts for operational monitoring using Splunk. Create visually compelling Splunk dashboards and Knowledge Objects to enhance data visualization and insights. Implement and manage Splunk IT Service Intelligence (ITSI) for proactive event management and performance monitoring. Design and configure ITSI correlation rules and anomaly detection to improve incident response and system reliability. Support integration of ITSM APIs and CMDB for seamless automated event management processes. Provide 24x7 on-call level 2 support on a rotational schedule to ensure system availability and incident resolution. Collaborate with cross-functional teams to address operational challenges and drive continuous improvement initiatives. Leverage predictive analytics and KPI base searches for proactive monitoring and performance optimization in a large-scale environment.

The Avaya Aura, IT IS_CNS_Contact Center_Cisco role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Avaya Aura, IT IS_CNS_Contact Center_Cisco domain.

Job Decription: Design, implement, manage, and maintain Avaya Aura or Avaya IP Office telephony systems. Monitor system performance, troubleshoot issues, and ensure high availability of voice infrastructure. Collaborate with IT, security, and network teams to ensure integration and compatibility across platforms Monitor system performance, resolve issues promptly, and ensure maximum uptime and availability of telephony services. Collaborate with IT, network, and security teams to ensure system integration and platform compatibility. Hands-on experience with Avaya server platforms including S8300, S8410, S8500, S8700, and S8800 is required. Strong working knowledge of Avaya Session Manager (SM) and System Manager (SMGR) is essential. Troubleshoot and resolve on-site issues related to Avaya systems efficiently. Support ongoing voice engineering efforts and project-based initiatives involving voice communication systems. Implement and manage enterprise-level voice solutions, addressing incidents and mitigating outages. Engage with clients to plan large-scale changes, such as user relocations, and provide effective communication solutions. Perform day-to-day MAC (moves, adds, changes) operations and support end-user troubleshooting. Communicate scheduled and unscheduled service disruptions to internal teams and the FDIC Enterprise Wide Command Center. Maintain awareness of system health, global events, and scheduled maintenance that could impact operations. Monitor service request and incident queues to ensure timely resolution of tickets. Evaluate, test, and deploy software patches, new features, and periodic system upgrades. Recommend and implement new technologies related to voice, video, and unified communications to enhance system capabilities..

Job Title DXQ425_AEP Responsibilities Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Preferred Skills: Technology->Digital Marketing->Adobe Experience Platform Educational Requirements Bachelor of Engineering,BTech Service Line Digital Experience * Location of posting is subject to business requirements