11 Avaya Aura Jobs

You will be joining Avaya as a Technical Specialist in Contact Center based in Bangalore, Hyderabad, or Pune, reporting to the Operations Manager. Your role will involve providing expert post-sales support for software and/or hardware systems, sub-systems, and/or applications for customers or field personnel using telephone and remote diagnostic capabilities. You will proactively review customer networks to identify potential issues, work with management and teams to implement solutions, and independently handle problems of diverse scope. Your responsibilities will include significantly contributing to client satisfaction, managing service requests, incidents, problems, and change management requests remotely for Global Avaya Maintenance Service, Managed Service, and Cloud accounts while adhering to SLA compliance. It will be expected that you follow prescribed escalation policies and ITIL practices to ensure timely resolution of customer outages. To be successful in this role, you should have previous experience supporting global customers in a 24*7 environment, with exposure to Maintenance Service, Managed Service, and/or Cloud environments being preferred. You must be capable of providing Tier-3 level support for various Avaya Contact Center products and possess knowledge of platforms such as AEP, POM, Application Enablement Services, Call Management Server, Work Force Optimization, Oceana, AACC, Avaya Control Manager, and more. Additionally, you should have a good understanding of operating systems, basic networking, and Contact Center products. Your role will involve incident management, problem, change management, and critical outages support, requiring advanced troubleshooting skills and the ability to propose and monitor the implementation of solutions for customer-reported incidents involving multiple products. It is essential to have in-depth knowledge of SIP, Avaya Aura, Linux distributions, and demonstrate strong oral and written communication skills. This full-time position will involve servicing Avaya Global Customers, requiring a willingness to work in a 24x7 environment with minimal travel. The ideal candidate will have 1-3 years of experience, a Technical Certification, or equivalent qualifications. ITIL knowledge and certifications would be advantageous for this role.,

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : AWS Lambda Administration, Adobe Experience Platform (AEP), Adobe Journey OptimizerMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application development with organizational goals, ensuring that the solutions provided are effective and innovative. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Evaluate and implement best practices in application development to improve efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Good To Have Skills: Experience with Adobe Journey Optimizer, Adobe Experience Platform (AEP), AWS Lambda Administration.- Strong understanding of software development life cycle methodologies.- Experience with application architecture and design principles.- Proficiency in debugging and troubleshooting complex application issues. Additional Information:- The candidate should have minimum 7.5 years of experience in Python (Programming Language).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title : Genesys Developer Location State : Tamil Nadu,Telangana,Karnataka,Maharashtra,West Bengal Location City : Bangalore, Chennai, Hyderabad, Pune, Kolkata Experience Required : 4 to 6 Year(s) CTC Range : 7 to 11 LPA Shift: Day Shift Work Mode: Onsite Position Type: C2H Openings: 3 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. About The Job: Skill Required: Avaya Aura~CTI Genesys Essential Skills: Genesys Developer Essential Job Functions: Skill Required: Avaya Aura~CTI Genesys Essential Skills: Genesys Developer Qualifications: Skill Required: Avaya Aura~CTI Genesys Experience: 4-6 Years Essential Skills: Genesys Developer How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000

Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and other finance functions Recommend process improvements to enhance efficiencies and reduce manual activities Support audit activities by providing timely and appropriate data in line with company policies Ensure compliance with Sarbanes-Oxley and internal control requirements Expertise in journal entries and P2P accounting flows in Oracle Good knowledge of Oracle Financials (R12) and SAP Lead the team, guide and coach them as needed Efficient Stakeholder Management Qualifications/Requirements: CPA/CMA with 8+ years of experience in AP processes and financial analysis Experience in a multi-GAAP environment and shared service center Well versed with India nuances related to TDS, GST and Foreign payments Excellent written and verbal fluency in English Ability to learn/understand processes quickly and adhere to them accurately Has good fundamental organization and prioritization skills Flexible approach with a strong team spirit Effective interpersonal and communication skills and highly professional style Comfortable delivering against quantitative and qualitative performance metrics Good eye for detail Proficient IT skills including Excel, Alteryx, Visio, Tableau Minimum Qualifications: Bachelor's degree. 6+ years of Finance, Accounting, or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Avaya Communication Manager. Experience: 5-8 Years.

Required Skills and Experience: Avaya Expertise: Strong knowledge of Avaya communication platforms, including Avaya Aura, Avaya IP Office, or other relevant Avaya products. VoIP Knowledge: Understanding of Voice over IP (VoIP) technologies, including protocols like SIP and H.323. Troubleshooting Skills: Ability to quickly diagnose and resolve technical issues related to voice communication systems. Communication Skills: Excellent written and verbal communication skills to interact with clients and team members. Customer Service Skills: Ability to provide excellent customer service and ensure customer satisfaction. Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions. Additional Skills (May be Required): Networking Knowledge: Basic understanding of networking concepts, such as TCP/IP, DNS, and DHCP. ITIL Framework: Familiarity with ITIL processes for incident, problem, and change management. Project Management: Experience in managing small to medium-sized projects related to voice communication systems

About the Role We are seeking a visionary Director of Platform Enablement to grow the Gravity platform usage. In this strategic leadership role, you will develop and execute a comprehensive global enablement strategy that empowers Innovaccers Sales, Marketing, Customer Success, Support, and Product teams along with our expanding network of system integrator (SI) partners to effectively adopt and evangelize the Gravity platform worldwide. You will deliver high-impact training and certification programs, build community and evangelism initiatives, and create enablement resources that accelerate platform usage and reinforce Innovaccers value proposition in the market. This director-level role is integral to our innovation-driven culture and requires a blend of visionary leadership, cross-functional collaboration, and executional excellence to drive measurable business outcomes. A Day in the Life Scale the system integrator (SI) and consulting partner ecosystem for Gravity by designing partner onboarding processes, training curricula, and certification programs to ensure partners can effectively implement and advocate for the Gravity platform. Develop and execute a comprehensive global platform enablement strategy that aligns Customer Success, Sales, Marketing, Product, and Support teams around shared learning objectives and performance goals. Grow and nurture the Innovaccer user community and Gravity platform evangelism by leading user groups, events, webinars, and online forums that share best practices, showcase success stories, and build engagement Drive growth in certifications and platform adoption through rigorous certification programs, defined learning paths, and adoption initiatives that incentivize and recognize proficiency in the Gravity platform across customers and partners. Deliver strategic enablement programs (workshops, role-based training, sales campaigns, etc.) to accelerate platform usage and improve the effectiveness of our internal teams and partners. Enable value-based positioning and storytelling by developing clear messaging frameworks, ROI tools, case studies, and sales collateral that articulate the business impact and competitive differentiators of the Gravity platform. Build and maintain global knowledge management infrastructure, including learning management systems (LMS), content libraries, and knowledge bases, to create a scalable, on-demand learning environment and ensure consistent access to up-to-date training resources worldwide. Lead enablement for new product rollouts and go-to-market (GTM) motions by collaborating with Product Marketing and leadership to create launch plans, sales playbooks, and field readiness programs for new features and services. Manage and mentor a high-performing enablement team, fostering an innovation-driven, collaborative culture and continuously improving processes, tools, and materials. Measure, analyze, and iterate on enablement programs using key metrics (e.g. certification completion, platform adoption rates, sales productivity) to demonstrate impact and drive continuous improvement in enablement effectiveness. What You Need Bachelors degree in Business, Technology, or a related field; advanced degree (MBA or equivalent) preferred. 10+ years of experience in learning and development, sales enablement, or related roles at technology or SaaS companies, including a proven track record of building and scaling global programs. At least 5 years in a leadership or management role. Strong experience working with system integrator (SI) and consulting partner ecosystems, including developing partner training, certification, and joint go-to-market programs. Demonstrated success in designing and delivering large-scale enablement and training initiatives across multiple functions (customer success, support, product, sales, and marketing) and geographies. Deep business acumen with technical savvy; ability to understand complex technology (data platforms, AI, cloud) and translate features into clear business value and ROI. Experience in healthcare or regulated industries is a plus. Exceptional communication, presentation, and storytelling skills. Able to engage senior executives and frontline teams alike, building alignment on value-based messaging and strategic priorities. Proficiency with learning and knowledge management tools (LMS, content authoring, collaboration platforms) and a record of developing scalable learning content. Analytical mindset with experience defining and using metrics to measure program effectiveness (e.g. adoption, performance improvements) and inform decisions. Proven leadership and project management skills. Comfortable managing multiple, complex initiatives in a fast-paced, high-growth environment.

Implement and manage Avaya Aura and Cisco contact center solutions. Ensure seamless customer interactions.

As an OSS Management Specialist at Nokia, you'll play a crucial role in ensuring the smooth operation and upgrades of our OSS SQM systems, adhering to agreed SLAs. You will be responsible for preventive maintenance, error collection, and data administration within the CMDB. By effectively managing IT and telecommunications services, you'll contribute to maintaining our network and facilitating strategic upgrades that align with customer needs. This role offers the unique opportunity to work across multiple products, driving innovation and excellence in managed services while supporting Nokia's mission to connect the world seamlessly. You Have: Bachelor's degree in ECE/EEE/IT with good communication skills (both verbal and written) Minimum 5 to7 years experience in Splunk and SM Tools. At least 3 years of experience in OS\Cloud Knowing the process and hands on in Automation is an added advantage. It would be nice if you also have: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like Splunk Core Certified Power User, Splunk Certified Admin, Splunk ITSI Certified Admin. Develop, optimize, and maintain complex SPL queries, dashboards, reports, and alerts for operational monitoring using Splunk. Create visually compelling Splunk dashboards and Knowledge Objects to enhance data visualization and insights. Implement and manage Splunk IT Service Intelligence (ITSI) for proactive event management and performance monitoring. Design and configure ITSI correlation rules and anomaly detection to improve incident response and system reliability. Support integration of ITSM APIs and CMDB for seamless automated event management processes. Provide 24x7 on-call level 2 support on a rotational schedule to ensure system availability and incident resolution. Collaborate with cross-functional teams to address operational challenges and drive continuous improvement initiatives. Leverage predictive analytics and KPI base searches for proactive monitoring and performance optimization in a large-scale environment.

The Avaya Aura, IT IS_CNS_Contact Center_Cisco role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Avaya Aura, IT IS_CNS_Contact Center_Cisco domain.

Job Decription: Design, implement, manage, and maintain Avaya Aura or Avaya IP Office telephony systems. Monitor system performance, troubleshoot issues, and ensure high availability of voice infrastructure. Collaborate with IT, security, and network teams to ensure integration and compatibility across platforms Monitor system performance, resolve issues promptly, and ensure maximum uptime and availability of telephony services. Collaborate with IT, network, and security teams to ensure system integration and platform compatibility. Hands-on experience with Avaya server platforms including S8300, S8410, S8500, S8700, and S8800 is required. Strong working knowledge of Avaya Session Manager (SM) and System Manager (SMGR) is essential. Troubleshoot and resolve on-site issues related to Avaya systems efficiently. Support ongoing voice engineering efforts and project-based initiatives involving voice communication systems. Implement and manage enterprise-level voice solutions, addressing incidents and mitigating outages. Engage with clients to plan large-scale changes, such as user relocations, and provide effective communication solutions. Perform day-to-day MAC (moves, adds, changes) operations and support end-user troubleshooting. Communicate scheduled and unscheduled service disruptions to internal teams and the FDIC Enterprise Wide Command Center. Maintain awareness of system health, global events, and scheduled maintenance that could impact operations. Monitor service request and incident queues to ensure timely resolution of tickets. Evaluate, test, and deploy software patches, new features, and periodic system upgrades. Recommend and implement new technologies related to voice, video, and unified communications to enhance system capabilities..