23 Avaya Aura Jobs

Design, implement, and manage Adobe Experience Platform (AEP) solutions including data ingestion, dataset management, schema design, and profile unification. Create and configure Adobe Experience Data Model (XDM) schemas to meet business and technical requirements. Build and maintain data ingestion pipelines from various sources (APIs, batch uploads, streaming sources) into AEP. Implement identity stitching strategies to build unified customer profiles across multiple data sources. Apply Data Governance and Privacy Management policies to enforce GDPR, CCPA compliance. Configure and manage data usage policies, consent, and privacy frameworks within AEP. Integrate AEP with Adobe Experience Platform Launch, Adobe Analytics, Adobe Campaign, Adobe Target, and other Adobe/third-party tools. Develop advanced SQL queries (Adobe Query Service – AEP SQL) for data segmentation, reporting, and analytics. Troubleshoot ingestion, schema, identity graph, and data activation issues. Monitor platform performance, data quality, and ensure the stability of data flows. Collaborate closely with cross-functional teams (Data Engineers, Solution Architects, Marketers) to implement use-case-driven solutions. Required Skills & Experience: 5+ years of experience implementing and managing Adobe Experience Platform (AEP) solutions. Strong hands-on expertise in: Adobe Experience Data Model (XDM) design and implementation and Data ingestion methods and dataset configuration. Identity stitching and Customer Profile unification. Proficient in: o Adobe Query Service (AEP SQL). o JSON, SQL, JavaScript. o Data governance frameworks (consent management, privacy controls). Integration experience with Adobe solutions (Adobe Campaign, Adobe Analytics, Adobe Target) and third-party systems (via REST APIs). Good understanding of real-time data processing and activation workflows. Strong analytical, problem-solving, and communication skills.

Role & responsibilities 10 years of overall Avaya Aura experience and Min 5+ years of relevant experience in design and implementation role Expert level skills and experience on Avaya SBC, System Manager, Session Manager and Communication Manager Very good understanding of Avaya Aura systems and its architecture One other SBC skill at minimum required AudioCodes, or Ribbon or Oracle Sound knowledge on SIP messaging. Qualifications: Bachelors degree or equivalent in Computer Science or related field Development experience with programming languages Interested candidates, please reach out to suganthi@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

What Youll Do? * Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. * Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. * Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. * Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. * Take feedback constructively and deliver multiple versions quickly with refinements based on performance.Who You Are * Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. * Proficient in tools such as Adobe Premiere Pro, Final Cut Pro, After Effects (bonus), and basic color correction and sound balancing. * 710 years in promo/video editing for entertainment, digital media, television, or marketing agencies especially in Hindi content. * Comfortable working under tight deadlines and shifting priorities in a dynamic content environment. * Deep understanding of Indian audiences, regional nuances, and content consumption behavior.

General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and other finance functions Recommend process improvements to enhance efficiencies and reduce manual activities Support audit activities by providing timely and appropriate data in line with company policies Ensure compliance with Sarbanes-Oxley and internal control requirements Expertise in journal entries and P2P accounting flows in Oracle Good knowledge of Oracle Financials (R12) and SAP Lead the team, guide and coach them as needed Efficient Stakeholder Management Qualifications/Requirements: CPA/CMA with 8+ years of experience in AP processes and financial analysis Experience in a multi-GAAP environment and shared service center Well versed with India nuances related to TDS, GST and Foreign payments Excellent written and verbal fluency in English Ability to learn/understand processes quickly and adhere to them accurately Has good fundamental organization and prioritization skills Flexible approach with a strong team spirit Effective interpersonal and communication skills and highly professional style Comfortable delivering against quantitative and qualitative performance metrics Good eye for detail Proficient IT skills including Excel, Alteryx, Visio, Tableau Minimum Qualifications: Bachelor's degree. 6+ years of Finance, Accounting, or related work experience.*Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience.

Job Description: Operation Support for Contact center products• UCCE/PCCE implementation and troubleshooting Knowledge• CVP/ICM/CUIC/UNITY/Data base/Call manager troubleshooting and experience must• Call manager certifications renewal or update knowledge• Jabber/end points, audio/video end point knowledge and troubleshooting• Project implementation for assigned customer engagements• UCS/MCS server deployments and OS/ESX/storage/Data base implementation knowledge• Handles provisioning of phones, sites, and create and modifies dial-plan.• Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions• Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans• Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).• Call studio application creation and deployment implementation and knowledge• Working knowledge with TAC on P1 and P2 issues.• Collaborate with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs• Typically interacts with individual contributors, managers, and customers regularly• Ability to coordinate, lead, and influence teams solve complex networks and services during high pressure service impacting outages and incidents (RTP).? Ensure regular backups of configuration and session data, implement disaster recovery protocols, and restore from backups as necessary? Assist in the design and implementation of the SBC architecture, considering factors like scalability, redundancy, and security for both Ribbon and Oracle SBC systems.? Support integration of SBCs with third-party systems, such as Softswitches, IP PBXs, call routing platforms, and network monitoring tools? Familiarity with Voice gateways , Cisco CUBE would be an added advantage

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : AWS Lambda Administration, Adobe Experience Platform (AEP), Adobe Journey OptimizerMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application development with organizational goals, ensuring that the solutions provided are effective and innovative. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Evaluate and implement best practices in application development to improve efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Good To Have Skills: Experience with Adobe Journey Optimizer, Adobe Experience Platform (AEP), AWS Lambda Administration.- Strong understanding of software development life cycle methodologies.- Experience with application architecture and design principles.- Proficiency in debugging and troubleshooting complex application issues. Additional Information:- The candidate should have minimum 7.5 years of experience in Python (Programming Language).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : AWS Lambda Administration, Adobe Experience Platform (AEP), Adobe Journey OptimizerMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application development with organizational goals, ensuring that the solutions provided are effective and innovative. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Evaluate and implement best practices in application development to improve efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Good To Have Skills: Experience with Adobe Journey Optimizer, Adobe Experience Platform (AEP), AWS Lambda Administration.- Strong understanding of software development life cycle methodologies.- Experience with application architecture and design principles.- Proficiency in debugging and troubleshooting complex application issues. Additional Information:- The candidate should have minimum 7.5 years of experience in Python (Programming Language).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

You should have a minimum of 3+ years of experience in the field of Voice over IP (VoIP) and related technologies. Your hands-on experience should include working with major platforms such as Cisco CUCM, Unity, UCCX, Expressway, Avaya Aura, Microsoft Teams Voice, and Ribbon / SBCs. It is essential to have a strong knowledge of VoIP protocols like SIP, H.323, and RTP. Additionally, familiarity with QoS, VLANs, and WAN optimization for voice communication is necessary. You should also possess an understanding of network protocols and troubleshooting tools such as Wireshark and TCPDump. Having relevant certifications like Cisco CCNP Collaboration, Avaya ACIS / ACSS, or Microsoft Teams Voice Engineer Associate would be preferred. In this role, your responsibilities will involve configuring, managing, and troubleshooting various VoIP systems and platforms. You will be expected to work with different network protocols and ensure the quality and reliability of voice communication over networks. The ideal candidate for this position would have at least 2 years of practical experience in Voice over IP (VoIP), Wireshark, and TCPDump, and a minimum of 3 years of experience working with Cisco Unified Communications Manager (CUCM). This is a full-time, permanent position that requires in-person work. If you meet the experience and skill requirements outlined above and are ready to take on the challenges of managing and optimizing voice communication systems, we encourage you to apply for this role.,

You will be joining Avaya as a Technical Specialist in Contact Center based in Bangalore, Hyderabad, or Pune, reporting to the Operations Manager. Your role will involve providing expert post-sales support for software and/or hardware systems, sub-systems, and/or applications for customers or field personnel using telephone and remote diagnostic capabilities. You will proactively review customer networks to identify potential issues, work with management and teams to implement solutions, and independently handle problems of diverse scope. Your responsibilities will include significantly contributing to client satisfaction, managing service requests, incidents, problems, and change management requests remotely for Global Avaya Maintenance Service, Managed Service, and Cloud accounts while adhering to SLA compliance. It will be expected that you follow prescribed escalation policies and ITIL practices to ensure timely resolution of customer outages. To be successful in this role, you should have previous experience supporting global customers in a 24*7 environment, with exposure to Maintenance Service, Managed Service, and/or Cloud environments being preferred. You must be capable of providing Tier-3 level support for various Avaya Contact Center products and possess knowledge of platforms such as AEP, POM, Application Enablement Services, Call Management Server, Work Force Optimization, Oceana, AACC, Avaya Control Manager, and more. Additionally, you should have a good understanding of operating systems, basic networking, and Contact Center products. Your role will involve incident management, problem, change management, and critical outages support, requiring advanced troubleshooting skills and the ability to propose and monitor the implementation of solutions for customer-reported incidents involving multiple products. It is essential to have in-depth knowledge of SIP, Avaya Aura, Linux distributions, and demonstrate strong oral and written communication skills. This full-time position will involve servicing Avaya Global Customers, requiring a willingness to work in a 24x7 environment with minimal travel. The ideal candidate will have 1-3 years of experience, a Technical Certification, or equivalent qualifications. ITIL knowledge and certifications would be advantageous for this role.,

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : AWS Lambda Administration, Adobe Experience Platform (AEP), Adobe Journey OptimizerMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application development with organizational goals, ensuring that the solutions provided are effective and innovative. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Evaluate and implement best practices in application development to improve efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Good To Have Skills: Experience with Adobe Journey Optimizer, Adobe Experience Platform (AEP), AWS Lambda Administration.- Strong understanding of software development life cycle methodologies.- Experience with application architecture and design principles.- Proficiency in debugging and troubleshooting complex application issues. Additional Information:- The candidate should have minimum 7.5 years of experience in Python (Programming Language).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title : Genesys Developer Location State : Tamil Nadu,Telangana,Karnataka,Maharashtra,West Bengal Location City : Bangalore, Chennai, Hyderabad, Pune, Kolkata Experience Required : 4 to 6 Year(s) CTC Range : 7 to 11 LPA Shift: Day Shift Work Mode: Onsite Position Type: C2H Openings: 3 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. About The Job: Skill Required: Avaya Aura~CTI Genesys Essential Skills: Genesys Developer Essential Job Functions: Skill Required: Avaya Aura~CTI Genesys Essential Skills: Genesys Developer Qualifications: Skill Required: Avaya Aura~CTI Genesys Experience: 4-6 Years Essential Skills: Genesys Developer How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000

Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and other finance functions Recommend process improvements to enhance efficiencies and reduce manual activities Support audit activities by providing timely and appropriate data in line with company policies Ensure compliance with Sarbanes-Oxley and internal control requirements Expertise in journal entries and P2P accounting flows in Oracle Good knowledge of Oracle Financials (R12) and SAP Lead the team, guide and coach them as needed Efficient Stakeholder Management Qualifications/Requirements: CPA/CMA with 8+ years of experience in AP processes and financial analysis Experience in a multi-GAAP environment and shared service center Well versed with India nuances related to TDS, GST and Foreign payments Excellent written and verbal fluency in English Ability to learn/understand processes quickly and adhere to them accurately Has good fundamental organization and prioritization skills Flexible approach with a strong team spirit Effective interpersonal and communication skills and highly professional style Comfortable delivering against quantitative and qualitative performance metrics Good eye for detail Proficient IT skills including Excel, Alteryx, Visio, Tableau Minimum Qualifications: Bachelor's degree. 6+ years of Finance, Accounting, or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Avaya Communication Manager. Experience: 5-8 Years.

Required Skills and Experience: Avaya Expertise: Strong knowledge of Avaya communication platforms, including Avaya Aura, Avaya IP Office, or other relevant Avaya products. VoIP Knowledge: Understanding of Voice over IP (VoIP) technologies, including protocols like SIP and H.323. Troubleshooting Skills: Ability to quickly diagnose and resolve technical issues related to voice communication systems. Communication Skills: Excellent written and verbal communication skills to interact with clients and team members. Customer Service Skills: Ability to provide excellent customer service and ensure customer satisfaction. Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions. Additional Skills (May be Required): Networking Knowledge: Basic understanding of networking concepts, such as TCP/IP, DNS, and DHCP. ITIL Framework: Familiarity with ITIL processes for incident, problem, and change management. Project Management: Experience in managing small to medium-sized projects related to voice communication systems

About the Role We are seeking a visionary Director of Platform Enablement to grow the Gravity platform usage. In this strategic leadership role, you will develop and execute a comprehensive global enablement strategy that empowers Innovaccers Sales, Marketing, Customer Success, Support, and Product teams along with our expanding network of system integrator (SI) partners to effectively adopt and evangelize the Gravity platform worldwide. You will deliver high-impact training and certification programs, build community and evangelism initiatives, and create enablement resources that accelerate platform usage and reinforce Innovaccers value proposition in the market. This director-level role is integral to our innovation-driven culture and requires a blend of visionary leadership, cross-functional collaboration, and executional excellence to drive measurable business outcomes. A Day in the Life Scale the system integrator (SI) and consulting partner ecosystem for Gravity by designing partner onboarding processes, training curricula, and certification programs to ensure partners can effectively implement and advocate for the Gravity platform. Develop and execute a comprehensive global platform enablement strategy that aligns Customer Success, Sales, Marketing, Product, and Support teams around shared learning objectives and performance goals. Grow and nurture the Innovaccer user community and Gravity platform evangelism by leading user groups, events, webinars, and online forums that share best practices, showcase success stories, and build engagement Drive growth in certifications and platform adoption through rigorous certification programs, defined learning paths, and adoption initiatives that incentivize and recognize proficiency in the Gravity platform across customers and partners. Deliver strategic enablement programs (workshops, role-based training, sales campaigns, etc.) to accelerate platform usage and improve the effectiveness of our internal teams and partners. Enable value-based positioning and storytelling by developing clear messaging frameworks, ROI tools, case studies, and sales collateral that articulate the business impact and competitive differentiators of the Gravity platform. Build and maintain global knowledge management infrastructure, including learning management systems (LMS), content libraries, and knowledge bases, to create a scalable, on-demand learning environment and ensure consistent access to up-to-date training resources worldwide. Lead enablement for new product rollouts and go-to-market (GTM) motions by collaborating with Product Marketing and leadership to create launch plans, sales playbooks, and field readiness programs for new features and services. Manage and mentor a high-performing enablement team, fostering an innovation-driven, collaborative culture and continuously improving processes, tools, and materials. Measure, analyze, and iterate on enablement programs using key metrics (e.g. certification completion, platform adoption rates, sales productivity) to demonstrate impact and drive continuous improvement in enablement effectiveness. What You Need Bachelors degree in Business, Technology, or a related field; advanced degree (MBA or equivalent) preferred. 10+ years of experience in learning and development, sales enablement, or related roles at technology or SaaS companies, including a proven track record of building and scaling global programs. At least 5 years in a leadership or management role. Strong experience working with system integrator (SI) and consulting partner ecosystems, including developing partner training, certification, and joint go-to-market programs. Demonstrated success in designing and delivering large-scale enablement and training initiatives across multiple functions (customer success, support, product, sales, and marketing) and geographies. Deep business acumen with technical savvy; ability to understand complex technology (data platforms, AI, cloud) and translate features into clear business value and ROI. Experience in healthcare or regulated industries is a plus. Exceptional communication, presentation, and storytelling skills. Able to engage senior executives and frontline teams alike, building alignment on value-based messaging and strategic priorities. Proficiency with learning and knowledge management tools (LMS, content authoring, collaboration platforms) and a record of developing scalable learning content. Analytical mindset with experience defining and using metrics to measure program effectiveness (e.g. adoption, performance improvements) and inform decisions. Proven leadership and project management skills. Comfortable managing multiple, complex initiatives in a fast-paced, high-growth environment.

Implement and manage Avaya Aura and Cisco contact center solutions. Ensure seamless customer interactions.

As an OSS Management Specialist at Nokia, you'll play a crucial role in ensuring the smooth operation and upgrades of our OSS SQM systems, adhering to agreed SLAs. You will be responsible for preventive maintenance, error collection, and data administration within the CMDB. By effectively managing IT and telecommunications services, you'll contribute to maintaining our network and facilitating strategic upgrades that align with customer needs. This role offers the unique opportunity to work across multiple products, driving innovation and excellence in managed services while supporting Nokia's mission to connect the world seamlessly. You Have: Bachelor's degree in ECE/EEE/IT with good communication skills (both verbal and written) Minimum 5 to7 years experience in Splunk and SM Tools. At least 3 years of experience in OS\Cloud Knowing the process and hands on in Automation is an added advantage. It would be nice if you also have: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like Splunk Core Certified Power User, Splunk Certified Admin, Splunk ITSI Certified Admin. Develop, optimize, and maintain complex SPL queries, dashboards, reports, and alerts for operational monitoring using Splunk. Create visually compelling Splunk dashboards and Knowledge Objects to enhance data visualization and insights. Implement and manage Splunk IT Service Intelligence (ITSI) for proactive event management and performance monitoring. Design and configure ITSI correlation rules and anomaly detection to improve incident response and system reliability. Support integration of ITSM APIs and CMDB for seamless automated event management processes. Provide 24x7 on-call level 2 support on a rotational schedule to ensure system availability and incident resolution. Collaborate with cross-functional teams to address operational challenges and drive continuous improvement initiatives. Leverage predictive analytics and KPI base searches for proactive monitoring and performance optimization in a large-scale environment.

The Avaya Aura, IT IS_CNS_Contact Center_Cisco role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Avaya Aura, IT IS_CNS_Contact Center_Cisco domain.

Job Decription: Design, implement, manage, and maintain Avaya Aura or Avaya IP Office telephony systems. Monitor system performance, troubleshoot issues, and ensure high availability of voice infrastructure. Collaborate with IT, security, and network teams to ensure integration and compatibility across platforms Monitor system performance, resolve issues promptly, and ensure maximum uptime and availability of telephony services. Collaborate with IT, network, and security teams to ensure system integration and platform compatibility. Hands-on experience with Avaya server platforms including S8300, S8410, S8500, S8700, and S8800 is required. Strong working knowledge of Avaya Session Manager (SM) and System Manager (SMGR) is essential. Troubleshoot and resolve on-site issues related to Avaya systems efficiently. Support ongoing voice engineering efforts and project-based initiatives involving voice communication systems. Implement and manage enterprise-level voice solutions, addressing incidents and mitigating outages. Engage with clients to plan large-scale changes, such as user relocations, and provide effective communication solutions. Perform day-to-day MAC (moves, adds, changes) operations and support end-user troubleshooting. Communicate scheduled and unscheduled service disruptions to internal teams and the FDIC Enterprise Wide Command Center. Maintain awareness of system health, global events, and scheduled maintenance that could impact operations. Monitor service request and incident queues to ensure timely resolution of tickets. Evaluate, test, and deploy software patches, new features, and periodic system upgrades. Recommend and implement new technologies related to voice, video, and unified communications to enhance system capabilities..

As an OSS Management Specialist at Nokia, you'll play a crucial role in ensuring the smooth operation and upgrades of our OSS SQM systems, adhering to agreed SLAs. You will be responsible for preventive maintenance, error collection, and data administration within the CMDB. By effectively managing IT and telecommunications services, you'll contribute to maintaining our network and facilitating strategic upgrades that align with customer needs. This role offers the unique opportunity to work across multiple products, driving innovation and excellence in managed services while supporting Nokia's mission to connect the world seamlessly. You Have: Bachelor's degree in ECE/EEE/IT with good communication skills (both verbal and written) Minimum 5 to7 years experience in Splunk and SM Tools. At least 3 years of experience in OS\Cloud Knowing the process and hands on in Automation is an added advantage. It would be nice if you also have: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like Splunk Core Certified Power User, Splunk Certified Admin, Splunk ITSI Certified Admin. Develop, optimize, and maintain complex SPL queries, dashboards, reports, and alerts for operational monitoring using Splunk. Create visually compelling Splunk dashboards and Knowledge Objects to enhance data visualization and insights. Implement and manage Splunk IT Service Intelligence (ITSI) for proactive event management and performance monitoring. Design and configure ITSI correlation rules and anomaly detection to improve incident response and system reliability. Support integration of ITSM APIs and CMDB for seamless automated event management processes. Provide 24x7 on-call level 2 support on a rotational schedule to ensure system availability and incident resolution. Collaborate with cross-functional teams to address operational challenges and drive continuous improvement initiatives. Leverage predictive analytics and KPI base searches for proactive monitoring and performance optimization in a large-scale environment.

Employment Type: Full Time The job We are seeking a highly skilled and experienced UOC Senior Consultant to lead the design, implementation, and maintenance of Unified Operations Center (UOC) systems across complex infrastructures and multiple domains. Essential requirements Non-Technical: Excellent written, verbal, technical and interpersonal communications skills. Ability and flexibility to travel for requirement gathering, discussions and project delivery. Proficient with Microsoft Office; Word, Excel, Outlook, Project Technical 9 -12 years of relevant Industry experience Experience with WONDERWARE SCADA, SYSTEM PLATFORM, InTouch and/or industrial control systems; PLCs, HMIs Understands SCADA development lifecycle Hands on experience in 3rd party integration (2 different PLCs / PLC & DCS). Has done Projects or Systems Engineering on multiple PLC, DCS and SCADA systems. Experience in extracting, mapping of IOs for SCADA system. Experience in creating HMI/UI graphics and application. Experience in Installation and Commissioning, System platform Migrations, Maintenance and Troubleshooting, FAT and SAT for SCADA/HMI projects. Design, configuration, programming, testing, and/or configuration of PLCs, DCS, and/or RTUs Design, configuration, programming, testing, and/or configuration of HMIs MUST be able to read, P&ID, Understand Flow charts, Cause & Effect Diagrams, Boolean Logic diagrams, etc. Strong networking skills (Ethernet, serial, and wireless) Knowledgeable on Industrial communication protocols

Employment Type: Full Time The job We are seeking a highly skilled and experienced UOC Senior Consultant to lead the design, implementation, and maintenance of Unified Operations Center (UOC) systems across complex infrastructures and multiple domains. Essential requirements Non-Technical: Excellent written, verbal, technical and interpersonal communications skills. Ability and flexibility to travel for requirement gathering, discussions and project delivery. Proficient with Microsoft Office; Word, Excel, Outlook, Project Technical 9 -12 years of relevant Industry experience Experience with WONDERWARE SCADA, SYSTEM PLATFORM, InTouch and/or industrial control systems; PLCs, HMIs Understands SCADA development lifecycle Hands on experience in 3rd party integration (2 different PLCs / PLC & DCS). Has done Projects or Systems Engineering on multiple PLC, DCS and SCADA systems. Experience in extracting, mapping of IOs for SCADA system. Experience in creating HMI/UI graphics and application. Experience in Installation and Commissioning, System platform Migrations, Maintenance and Troubleshooting, FAT and SAT for SCADA/HMI projects. Design, configuration, programming, testing, and/or configuration of PLCs, DCS, and/or RTUs Design, configuration, programming, testing, and/or configuration of HMIs MUST be able to read, P&ID, Understand Flow charts, Cause & Effect Diagrams, Boolean Logic diagrams, etc. Strong networking skills (Ethernet, serial, and wireless) Knowledgeable on Industrial communication protocols

Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos. Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization. Building sales pipeline and manage sales projections and revenue forecasts. Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle. Building account ownership through understanding of customer s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations. Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations The role may be an individual contributor or may lead a small team. Minimum qualification & experience Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role. Desired Skill sets Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build Extensive experience in building executive relationships with key customer stakeholders. Expertise in drafting a Go to market plan/ customer acquisition strategy.