Avaya Special Matter Expert

Tata Consultancy Services

10 - 15 years

0 - 3 Lacs

hyderabad chennai

Posted:22 hours ago| Platform:

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Skills Required

avaya avaya communication manager avaya aura voip avaya ip telephony

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Network Avaya-L3

Exp range : 10 -15 years

Locations: Chennai/Hyderabad

Role & responsibilities:

Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.
Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.
Working knowledge on Teams and troubleshooting
Configuring T1/E1 on gateway, configuring translation pattern, route pattern, and configuring hunt/pickup groups etc.
Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.
Configuring VM, Speed dial, abbreviated dialling and bulk administration.
Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.
Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.
Strong knowledge on Multimedia infrastructure, including video conference equipment
Good knowledge on Core call centre applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.
Should have good knowledge on
Call recording systems including screen capture

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